All staff professional and responsive, informative and caring, all questions from patient answered…read morewith patience and tailored with adequate detail.

Well. I thought that I would have a higher review for this place. But unfortunately I don't at this…read moretime. Which is unfortunate due to my first visit being amazing. I was in some pain and needed to see someone. I spoke with Michelle( I think her name was) and was very pleasant and kind on the phone. I get there and the provider was just as kind as Michelle. That day, Michelle was working as; Medical Assistant, Lab Technician and receptionist. Which those are 3 different jobs btw. I needed some lab testing and they were very gentle despite my situation. Then- this is where it kind of went down hill. I was summoned to come back due to an "error" with the lab. I was very hesitant as this was very painful procedure. It was a different provider and this one - not so gentle hands. I was ready to walk out. I was in tears in the exam room from so much pain. I could hear the assistant apologizing profusely while I was laying on the bed. Not to mention this provider opens the door while a male was standing at the door while I not fully dressed. When done, I walked out almost in tears. During this. They have an option to text a number. Forget that. I have been texting them questions since July 7( now July 13) and YET no answer. So don't bother with that. To make matters worse. I get yet ANOTHER call saying the lab messed up my SECOND sample and had to come in again. I cried. I said so your lab messed up a second time?! I get there- very unhappy. I'm irritated at this point. My original provider comes in. I made a comment about this being the third time and she was confused. Apparently it was NOT documented that I came in the previous day to take samples so the employees the next day weren't aware. Imagine my relief but extreme frustration. Still waiting for confirmations and questions. So I'm really disappointed in this place. I was very pleased with my first visit. But I don't know.

I had a less than ideal reception at Inova Go Health at Pickett in Fairfax City…read more I walked in, and the woman at the check in desk barked to go to the iPad to check in. "We'll get to you when we can ". Mind you, it was 8:25 on Sunday morning, and the only other person in the lobby had already been seen. She stated out loud every task she performed, as if anyone else cared. Once she began to interview me in a room, I explained my situation, and she embarked on a personal story of her medical history on the same subject as mine. Then we were discussing my medications, and when I told her one tidbit, she made a disapproving snort, or huff. I was aghast. Just looking at her coworker, he was keeping his distance, as though he knew, but couldn't say, that this is 24/7 for her. I will never return.

Best Urgent Care I think Ive ever been to. Very clean, everyone was friendly and professional,…read morehardly any wait time. I scheduled a visit for 9:45 am and was taken care of and out of there by 10:30. It was more efficient than my primary care office. Will definitely be going back to them when needed!

I had a mixed experience with this practice. The physician herself was attentive and spent time…read morediscussing preventive health, wellness, and screening recommendations during my annual physical. However, I later received an unexpected separate office visit charge in addition to the preventive exam billing. My concern was not the care itself, but the lack of transparency regarding billing. During the wellness visit, the provider briefly reviewed outside lab results I had brought with me, and I was later billed for a separate office visit associated with that discussion. I was not informed during the appointment that this could result in an additional charge. After reviewing my visit documentation, I also felt portions of the note did not fully reflect my understanding of the visit, particularly regarding the extent of evaluation performed beyond the wellness exam. After raising concerns and providing supporting documentation, the office acknowledged overlap between the preventive visit and additional billing and indicated the matter would be reviewed. However, I did not receive a final follow-up or resolution regarding the coding review or reimbursement request. I would encourage the practice to improve communication around preventive visit billing and provide more consistent follow-up during billing disputes.

I ADORE Dr Jill de Castro! She is the best, so kind and really gets to know her patients. She is…read morevery straight forward, but I need that in a doctor. I love having her as my PCP.

I had a great experience here. I came in on a Saturday afternoon and expected I might have a long…read morewait. There was no wait at all, they saw me immediately, and I received great care and was on my way quickly. The staff is friendly and efficient.

I needed a TB screening for my new job so I came here. They did not check it off as negative or…read morestamp it which wasn't realized until later. I had to come back which caused me to miss a different appointment. They should work on training, procedure and double checking their work.

I was taken back almost immediately and the PA I saw, Brandon, was really nice. Front desk staff…read moreand the medical assistant was also nice. I was pleasantly surprised to have such a good experience, since in the past I haven't had good experiences with urgent care in general.

Most of my experiences have been good at this location although I'm seeing a host of less than…read morestellar reviews on here, which has me suspecting there are systemic problems in need of correction. But I had a very frustrating experience with one of their doctors, Minh Tran, if remembering his name correctly, and he was a D.O. instead of an M.D., which is an interesting question to consider. I do not believe that I am the only person to have an issue with him although I'm sure any manager would assure me otherwise because they can't come out and be too honest for their own good. He was very dismissive, invalidating, argumentative, and claimed to have difficulty finding me while holding it against me in a small building. It's not a big hospital so such a claim seems implausible. The whole appointment seemed like a big joke to him while I was in pain thanks to a medical condition, which isn't something I take kindly to. Speaking of this, if I'm pissed off enough to write a review, then you know it's bad because I don't generally complain unless I think it's of benefit to others. And I honestly wonder if he's a narcissist after our encounter because of the victim-bully routine that is very familiar to me after decades of dealing with narcissists. I'm not sure how he made it through medical school and how a person with such an advanced degree of education wouldn't have better "Win friends and influence people" skills. Hopefully he can refocus his efforts towards offering a higher degree of customer service and professionalism to good people that want the best for everybody including him while they're a bit perturbed with him. Even my roommate later told me, it's better to go to better doctors than Patient First, which is why I probably bumped into a character like him. Maybe that's true although many of the other doctors and nurses at Patient First seemed excellent. Overall Patient First has been great to do business with.

Recommended the wrong treatment for my wound, which was not infected. Wanted to prescribe…read moreantibiotics I did not need. Was cavalier and brusque in the way she examined and diagnosed my problem. I know this because another, more qualified doctor contradicted her recommendations.

This is such a tough review to write because while I did receive the care I needed in coming to…read morethis urgent care facility when my local facility that's within walking distance of my home was closed, the cleanliness standards are what were most concerning to me, sigh... SO, as mentioned above I needed an urgent care facility as I was feeling beyond miserable and my local tried and true facility wasn't open for some odd reason so I searched and found this establishment. Reviews were great so I said perfect, yet upon arrival I literally sat in my car second guessing even going in because I've been spoiled by the likes of Inova and Patient First where "curb appeal" is a thing (& matters). Yet I got over myself and went in because as I said I was sick! Upon entry I again said maybe I need to keep searching because you literally can see the dust on many of the items that are both on the floor and strewn upon the tables and walls .... and there's so much tattered signage on the wall you don't know what to look at or what's relevant .... But the service! The front desk woman was phenomenal! Her "bedside manner" was top notch as I listened to her ease the worries of folks on the phone and simultaneously take care of me and one other patient. She was truly the shining star of this establishment. And my wait time was non existent which was really nice! I completed paperwork, insurance was verified and the doctor saw me right away. The doctor was interesting because I felt as though she was more interested in my nail design and handbag than in truly paying attention to what I was sharing about my illness.... But she diagnosed me and sent my prescriptions right over to the pharmacy with no issues. So, as I said in the beginning, tough review to write because the service provided was pretty good, however, the packaging in which it all was wrapped was tattered and we all know presentation matters, so, this was a one and done experience for me and I'll be returning to Inova or Patient First where I feel cleanliness standards are met,

Seeing a lot of negative reviews from uninformed or ignorant people and Covid bs, I felt the need…read moreto leave a review. I have been to this place numerous times over the years. I have used it more for ugent care, usually on weekends and times my normal doctor wasn't free. I recently moved back to fairfax and had to visit a few times. I have been assisted with normal colds and viruses, along with some sports injuries which required xrays. Every time, the experience was a good one. Wiat times were never a problem, better than most doctors' offices. The staff was always polite and helpful. English may be a second language for a few of the staff, so they may be quieter and not as talkative, but always nice and professional. I will continue to use this location as it can be much easier than a primary care doctor. Also, to those who complained about billing, I would always rather have them bill as a primary doctor visit over urgent care. Every insurance alive charges more for an urgent care or ER visit versus doctors office visit.

Do not go here to receive COVID 19 Test because it is not free…read more My wife and I made an online appointment for COVID 19 Test from the car for Sept 15 at 3:30 pm. I notified them that we had arrived. Someone came out and took our insurance cards and ID. Apparently they forgot about us because I called them at 4:30 to remind them we were still waiting. We then took the COVID 19 test fifteen minutes later after being required to answer a few questions from the doctor (3 minutes tops). They then billed my insurance company (Blue Cross/Blue Shield) $150 for an "Office Visit" for my wife and $194 for "Medical Care" for me. And then billed me for the $30 and $35 copays. COVID 19 Testing is a cash cow for this office. Answering a few questions from the doctor over the phone doesn't count as an "office visit" or "medical care" in my book.

This facility is really close to my home. The staff is very friendly and they always take me back…read moreright away.

this facility is fraud at its worst. it used to be called access of fairfax, a true urgent care…read morecenter run by inova. not anymore!!!! blue cross copay was $50$-$100!!! they changed the name of the facility to inova emergency center. copay now over $500!!!!!!! typical inova and blue cross rip off! avoid at all cost!!

Dr. Grillo is GREAT! I came in as a walk-in and I left feeling so much better. I hope I never have…read moreto go back, but if I do then I know I'm in good hands.

My husband and I have both been seeing one of the doctors out of Millennium for several years as…read moreour PCP. On the plus side, the doctor and staff on-site are attentive, knowledgable, and caring. Unfortunately, the parent company's absurd, time-wasting, money-grubbing new policies are driving us to seek care elsewhere. As of a few months ago, the doctors are no longer allowed to authorize refills (even for long-term, well-managed conditions) without forcing the patients to come in in person Every. Single. Time. So every three months, expect to have to show up in person to meet with the doctor (during their limited hours) and get your blood drawn -- when the doctor and nurses all admit that it isn't medically necessary. Here's hoping that you don't have a job to be at, or that the doctor doesn't have actual sick people to help - Millennium needs an excuse to fleece your insurance! The final straw was the last phone call I got from their corporate office, telling me that I had to schedule an in-person appointment to discuss the (normal!) results of the bloodwork that I got during one such appointment less than a week ago. (The bloodwork that the doctor openly admitted wasn't necessary, that the company was making them require of all patients to get refills.) It's a shame, because we really like our doctor, but nobody has time for this nonsense.

Good lab work today. Was seen immediately and the phlebotomists were nice and friendly.read more

Dr. Ketcham listened carefully to my concerns and deliberated several options before deciding the…read morebest one. I was satisfied with the result.