Two items are lost, several items arrived broken. Floor (customer service) does not care. She argues that those items were never in the boxes, so no responsibility and no solution (even though they charge an insurance fee). There are also hidden fees. The company told us that our professional moving boxes were not good and they had to repack them and that would cost us €150 extra. However, they just used cheap Gamma boxes for repacking and forgot to pack some items during repackaging. The response is "the lost items are not very expensive, so what are you complaining about?". They also forgot to add duty label to one box, which caused a week delay with the delivery. Run by amateurs. I'd advise not to do business with them. read more

Cheap but no aftersales support. Many broken and lost items. There is only one support person who is an amateur and claiming that we have never packed those items. This while they are charging an insurance fee for lost/broken items. It looks like they just ship everything using UPS. I advise you to work with UPS directly or with a more professional company. Otherwise you are sending everything at your own risk. Not recommended. read more