The service and the food were good. Over all the staff was friendly and accommodating.

First: Gave our Perks number and she was like "oh i did something wrong can you repeat that" (not alarming, it happens) Second: we ordered 1 cookies and cream cooler and a cup of milk. She then tells us our order is $14.51. We were shocked by the cost so we tried getting her to confirm the price at the drive thru before pulling up to the window but she would not respond. Third: she made our drinks before taking our payment so when we told her we only ordered 1 cookies and cream and not 2 that we saw she made she was like "well the screen says you ordered 2.... but that's fine I will take it off" said in an annoyed tone Fourth: she hands us our drinks, with the cooler obviously spilling and does not offer to give us napkins and tried closing the window quickly but i called out before she could to ask for the napkins. Fifth: she gave the wrong type of straw for a cooler designed with cookie chunks in it so I couldn't even enjoy my drink as it was intended. Needless to say not a great experience. read more

Worst breakfast bagel ever. Can tell they used the microwave to warm the food up, cheese was scorched earth. Couldn't eat it was so hard. read more

Caribou Coffee - a bacon and cheese sandwich - Coffee & Tea Near Me - Marshall, Minnesota

This place is clean, comfy, and typical for a caribou. However, the employees seem to have no idea how to make various drinks. Not just for pretentious coffee drinkers but mistakes such as adding a shot of espresso to a hot tea. I've been here several times (always convincing myself that they worked out the kinks) and my drink has never been made right. They do fix it every time but if you're looking for a quick, delicious cup of coffee, without having to taste it before you drive away, go to Bagels and Brew across the street. Attached is a photo of the bacon that was on my "egg and cheddar only" sandwich as well as the "glazed" donut I ordered this morning. read more

Caribou Coffee - This is the bacon that was on my "egg and cheese only" bagel as well as a "glazed" donut I ordered for my son this morning. - Coffee & Tea Near Me - Marshall, Minnesota

When you are in need of a very good cup of coffee (any flavour) , plus a decent Einstein Bagel, this is the place to be! There are tables and chairs also, plus chairs near a fire place. The choices are up to you. But with so many, not easy to pick. The breakfast bagles are delicious. We are coming back! read more

Caribou has good coffee but this place had horrible service. Granted they were busy but we waited for 30 min for 2 plain black coffees. We even kept making eye contact with that gal that took our order hoping she would take initiative and get us our 2 coffees that we ordered. Then when we flagged someone down they told us they were out of the roast we ordered. We will never go back to that Caribou. read more

I ordered a smoothie and I got it in a very suspicious amount of time like as soon as I got to the window, it wasn't cold it was warm and smelled really bad, on the lid it had a Tuesday sticker....it's Sunday.... But it tasted rotten and had a very weird texture... my mom ordered a blended coffee and it was pure liquid it wasn't blended...idk this coffee shop is goin down hill :/ read more

Very disappointing. We used to frequent here, but haven't for a while. Decided to give it a try and we were very disappointed. It took almost 20 minutes in the drive thru and when we got to the window, the barista was covered in food and used her apron to wipe the lids of our coffees. My husbands coffee was 90% creamer and my iced coffee was hot. Also, our breakfast sandwich was both burnt and cold. This will be the last time that we visit this location. Caribou is usually a favorite of ours, but this was a let down. read more

My volleyball team and I took a team trip to get some sandwiches and coffee. This was a very inviting area with a lot of sitting; however, many orders were messed up and change was shorted. First: A teammate ordered a small green tea lemonade with a shot of raspberry which has a sale price of $3.79. She was paying with a $10 bill, and was given back 96¢. She was then shorted for the cost of her drink. The cashiers never gave her the money she needed. Second: I ordered a medium iced turtle mocha with milk chocolate. I waited 15 mintues and was given a large blended turtle, and they refused to change it. Third: A different teammate ordered an iced turtle mocha. Everyone got their drinks and all 12 of us waited for 20 mintues until they would finally let my teammate talk about her order being lost in their system. The Caribou staff reordered her drink twice and then her order was finally ready and she was given the wrong drink. read more

This location continues to have problems with customer service, efficiency, and quality of their drinks. Seems like they are always out of something - straws, cup sleeves, whip cream. Today, I sat in the drive-thu after ordering my drinks for over 15 minutes - 5 of those minutes were AFTER I paid for my drinks at the window. The thing I really love about Caribou is that there is (usually) consistencies across the brand - I go to many Caribou's and they should be the same. I don't think I'll be frequenting this Caribou as often - there are other, LOCAL, coffee shops in town. read more

Horrible service. Got the order wrong then they get disrespectful when we ask for our other coffee and starts talking smack when they start shutting the window. Need to work on customer service severely. read more

This is a Coffee and Bagels location with Caribou Coffee and Einsteins Bros Bagels. The drive though seems to always be busy. I have not had problems with my orders being mixed up or wrong. The service is maybe a tad on the slow side. The counter service to order seems friendly and warm. When I was in to just order coffee I was asked if I wanted any bagels too. I am not in Marshall all the time, but when I am, I am sure to stop to get my coffee and bagels. read more

Been here two times this week. First time I ordered a coconut mango black tea and they gave me some regular tea and I and since they were very busy I was just going to take the tea they gave me. So we asked if it was sweet and the girl told me yes so I was like whatever but it wasn't. The second visit we wanted to order a matcha cooler with bubbles and Kendra who was taking our order said it doesn't come with bubbles, after several times telling her it did and even looking at the caribou app which said it did, one of the other workers told her it did. And we heard her murmur "oh my god" in a very rude tone through the intercom. Very bad service probably won't be back ever. read more

Really disappointed, service was super slow I was waiting in the drive through for over 20 minutes. They had a young kid working at the register who was really hard to work with. They couldn't take any of my gift cards because the machine was down. I love Caribou & usually have a good experience, we were out of town & visiting and decided to stop by. Not impressed. I hope they will take there 2 star rating into consideration & make crucial changes. read more

This is the worst Caribou coffee Einstein bagels I have ever been to. I come here on my way home from South Dakota frequently and I will not be coming here anymore. I'm usually rolling through on a Monday and they are always out of several bagels and they will not have them again until the next day. How do you survive in a bagel place with no plain bagels. takes forever to get your food and drinks I gave it 2 because my drink is still Caribou it's still good but the bagel aspect of this place, shut it down. Very disappointed will not be back read more

The drinks are ok service is horrible they don't actually listen to what you want when u order something one way you get it completely different then what you order and if they don't make something the way you want it they don't just say we can't make that they just make it how every the feel very disappointed in that place read more

Second visit in a few days. Employees standing around doing nothing and restroom a disaster: blood on floor, dirty mirror, walls and sink. I mentioned the restroom last week and it doesn't look like anybody has touched it since then. Trash is full to overflowing. Coffee is good and dining area clean. Kitchen floor a wreck. read more

Not good service, especially considering the price. They must think that they are the only place to get coffee in town.

Best bagel I've ever tried and the service was great, it only took about 2 minutes to get my coffee and bagel. I'll definitely go again.

Poor customer service and frequent mistakes makes this place not worth your money.

Today I went to Caribou and ordered a vanilla white mocha, finally I received the chocolate covered espresso bean like you were supposed to on any signature drink. I have never gotten that before until today when the store has been opened for at least three years. I'm only giving this place a two because regularly I would give it a one. There has been many instances where I have ordered a drink and they forget, or I ordered something from the drive-through and get up to the window and they say they don't have it anymore just for me to wait 20 minutes for nothing. The wait at this Caribou is ridiculous. There is no reason it should take that long to get a coffee or drink when you go through the drive-through or go into the store for that matter. I will give a shout out to the Alexandria Caribou on Nokomis, that store is great. However, we all know that if you go to this Marshall store unfortunately you won't be out of the parking lot for 45 minutes.... And late for work. read more

I am very familiar with Caribou Coffees, so i know how things SHOULD be and this Marshall location definitely needs help. I know this is a newer location, & you expect some mistakes when you first open, but to still get incorrect drinks, have long waits, and bad service after being open this long....if management is reading this, please help your staff with additional training and communication!! My latest experience here made me download yelp just to review this store. Just spent a couple minutes telling the barista that I would like to try the new Peanut Butter iced cold press (and I even pointed to the sign which had the 3 drinks pictured ). "You would like the craft press?" Umm..is it craft? I dont know, i just want the PB iced cold press." I pointed to the picture again and said "the dark colored one -iced please" Some back & forth, and i ended up with an iced regular cold press coffee. My husband ordered a medium mocha, which is supposed to come with a chocolate espresso bean (every espresso drink right?) but didn't. In the past I've had to ask for the bean, which is my favorite part! Was not offered my receipt with the survey, otherwise I wouldve done the survey. When we come thru the drive thru (when its not too long) a typical order for us will go like this: "I'd like a medium dark choc mocha, nonfat, no whip cream pls. OK, WHAT SIZE? "Medium" WITH 2% MILK? "No, nonfat" AND WOULD YOU LIKE MILK CHOCOLATE, DARK OR WHITE? ??????? I love Caribou Coffee normally and they have great options here, along with the yummy bagels but staff here needs more training and/or experience. The store itself is very nice and modern with lots of tables and new decor. Customer service needs help desperately tho!!! read more