We can't actually speak to The Grout Doctor/Matt's work, but would like to give him 5 stars for…read moreprofessionalism and honesty. We weren't sure how to maintain or possibly repair our travertine tile and grout in our house so we asked Matt for recommendations and an estimate. He came out, evaluated the tile, and was candid in revealing that much of the wear of our tile was typical, and that most interventions to maintain cosmetic appearance often yielded little appreciable result but came with high cost. Moreover, he mentioned that based on the type of grout we have, the best thing we can do is regular routine cleaning and he recommended a safe sealant that could be applied ourselves. We really appreciated his time and honesty!

This review is of The Grout Doctor with JJ Neitzel, 505-318-4572. Ever since we remodeled three…read moreyears ago and had new ceramic tile installed, we had not been happy with the grout color or the ability to keep it clean. Seeing a print ad, we called The Grout Doctor. JJ was prompt in his reply and on-time for the appointment to see our problem and give an estimate. We found him to be thorough and knowledgeable. His estimate was based on square footage and was reasonable. We agreed on a date for the work to be done, less than a week out. JJ himself arrived on-time and was the one-man crew. His work was labor intensive, on the floor on hands and knees. He cleaned and stripped the tile floors, re-colored the grout and sealed it all in one day. This guy is a hard worker! Our floors are finally the way we want them. In addition, JJ was very respectful of our home, and when he left there was absolutely no additional clean up to be done. JJ knows his stuff, does a good job, works hard and is a very pleasant and personable young man.

They ruined the fabric on my sectional couch in several places and the cushions are now…read morepuckered.Owner stopped by and made up excuses. Offered no remediation. He said he'd check with an expert. Never heard from him again.

I'm unhappy w/their customer service. I told the receptionist that I wanted carpet cleaning and…read morehad some cat spot issues. She indicated the pet treatment was $25/qt. When Zach came out, he used purple light and sniffed and said I didn't have issues. I even upgraded my service to the most expensive offer. After treatment was completed we smelled an area that there was an issue. I called back to have pet treatment, the guy (who was owner) never said there would be a fee to come back. That was a few days later. When Zach came back out, said it was $50 + $25/qt. I asked him, to no avail, if they waive the trip fee and he asked owner, the owner said no. I called after the service and all they could offer was a $25 credit for a future service because the "bank fees" were too high to run a credit. I will never use them again!

Wes did an amazing job getting my carpet clean. It was in rough shape before but now looks brand…read morenew! Good to have a trustworthy professional in town.

Grout cleaned in my Terrazzo tiled floors, in my kitchen, dining room and den…read more Yes, I would highly recommend this company.

We had to have are carpets cleaned and they were available to help us right away. There pricing was…read moregood compared to other and their schedule was open to get us in. The employee showed upon time and was very polite and was able to describe everything that would be done. The couches look great and the carpets look even better Thanks again.

This is a young family owned business. They were on time, worked hard on the hottest day and did a…read morebeautiful job restoring my shower to its original condition. Their pricing was fair and i highly recommend them!

when they finish the work do look good, but this is supposed to be a lifetime warranty in my grout…read morestarted chipping and peeling after about 6 to 8 months when I tried calling He was always giving excuse that his phone wasn't working, but even though I left messages and text him, he never returned my calls. I am being ghosted. do not use Grout work because if you do call them up, they will not show up to lifetime warrantyand they will not return your phone call.

I needed a bedroom carpet cleaned and I looked for a carpet cleaner online. I opted for Rio Rancho…read moreCarpet & Upholstery Cleaning since they are a local business. I read the reviews on Yelp and wanted to give this business a chance -- and I wanted to leave a review since there were only 3 available. I was happily surprised at how quickly my appointment was scheduled (I called on a Monday, Appointment on a Thursday). On the day of the appointment, I was sent a text when they were on their way and the person to expect (Kelly!). Kelly was great. He saw that my outdoor spigot needed replacing and showed me what was broken. Fortunately, his equipment could still work with my spigot and he went to work to identify the stains on the carpet using a UV light. The actual work did not take too long and the carpet looked great when he was done. I would recommend Kelly and the business if you need to have your carpets cleaned. We also agreed on the price before he started so I could manage how much I would spend without getting any surprises at the end. Thank you, Kelly and company!! I will be calling again for more cleaning soon!

Wonderful! The customer service was top notch and my carpet has never been so clean! Pet stains are…read moregone and have NOT come back. The whole house smells so clean and fresh. The prices are VERY reasonable. I would highly recommend this company to anyone looking for a good carpet and upholstery cleaner.

Our dog got sick and made a horrible mess in a bedroom. I phoned this cleaning company and asked…read morefor an emergency appointment. The technician was at my house in under 2 hours. He was able to completely clean and sanitize the carpet, For an emergency response, the cost was fair. I would use this company again in the future.

Sean worked wonders on the carpets in the home we purchased. I was trying to think of ways to hide…read morethe stains with furniture because I thought there was no way they were coming out. Super kind and professional. We will absolutely use their services again!!