We can't actually speak to The Grout Doctor/Matt's work, but would like to give him 5 stars for…read moreprofessionalism and honesty. We weren't sure how to maintain or possibly repair our travertine tile and grout in our house so we asked Matt for recommendations and an estimate. He came out, evaluated the tile, and was candid in revealing that much of the wear of our tile was typical, and that most interventions to maintain cosmetic appearance often yielded little appreciable result but came with high cost. Moreover, he mentioned that based on the type of grout we have, the best thing we can do is regular routine cleaning and he recommended a safe sealant that could be applied ourselves. We really appreciated his time and honesty!

This review is of The Grout Doctor with JJ Neitzel, 505-318-4572. Ever since we remodeled three…read moreyears ago and had new ceramic tile installed, we had not been happy with the grout color or the ability to keep it clean. Seeing a print ad, we called The Grout Doctor. JJ was prompt in his reply and on-time for the appointment to see our problem and give an estimate. We found him to be thorough and knowledgeable. His estimate was based on square footage and was reasonable. We agreed on a date for the work to be done, less than a week out. JJ himself arrived on-time and was the one-man crew. His work was labor intensive, on the floor on hands and knees. He cleaned and stripped the tile floors, re-colored the grout and sealed it all in one day. This guy is a hard worker! Our floors are finally the way we want them. In addition, JJ was very respectful of our home, and when he left there was absolutely no additional clean up to be done. JJ knows his stuff, does a good job, works hard and is a very pleasant and personable young man.

Awesome morning Flavio was amazing . My couches and carpets came out beautiful. Like new . I…read moredefinitely give him 5 stars . Explained and answered questions that I had. He even called to make sure I was happy . That's awesome serve

Rigo was prompt, thorough, polite and reasonable. I would highly recommend him to clean your…read morecarpets or upholstery.

This is a young family owned business. They were on time, worked hard on the hottest day and did a…read morebeautiful job restoring my shower to its original condition. Their pricing was fair and i highly recommend them!

when they finish the work do look good, but this is supposed to be a lifetime warranty in my grout…read morestarted chipping and peeling after about 6 to 8 months when I tried calling He was always giving excuse that his phone wasn't working, but even though I left messages and text him, he never returned my calls. I am being ghosted. do not use Grout work because if you do call them up, they will not show up to lifetime warrantyand they will not return your phone call.

Did a great job on the carpet in my living room. wish i had more carpet to clean. Support more…read moresmall businesses.

They ruined the fabric on my sectional couch in several places and the cushions are now…read morepuckered.Owner stopped by and made up excuses. Offered no remediation. He said he'd check with an expert. Never heard from him again.

I'm unhappy w/their customer service. I told the receptionist that I wanted carpet cleaning and…read morehad some cat spot issues. She indicated the pet treatment was $25/qt. When Zach came out, he used purple light and sniffed and said I didn't have issues. I even upgraded my service to the most expensive offer. After treatment was completed we smelled an area that there was an issue. I called back to have pet treatment, the guy (who was owner) never said there would be a fee to come back. That was a few days later. When Zach came back out, said it was $50 + $25/qt. I asked him, to no avail, if they waive the trip fee and he asked owner, the owner said no. I called after the service and all they could offer was a $25 credit for a future service because the "bank fees" were too high to run a credit. I will never use them again!

Wes did an amazing job getting my carpet clean. It was in rough shape before but now looks brand…read morenew! Good to have a trustworthy professional in town.