Took my son twice in the last 6 weeks. Made appointments both times. Arrived earlier than the…read moreappointment times. Checked in and was saw within 5 minutes. Quick and easy in and out. The staff was very friendly and knowledgeable

HORRIBLE. They don't have front staff to check you in, you check in on a computer and upload your…read moreinsurance and then wait your turn. I waited for an hour with a one year old, called my name went to the back for the blood work AND THEN WAS TOLD they don't take my insurance. They asked if I wanted to pay out of pocket. Are you insane? Why would I pay $200 out of pocket when I have insurance. The system is so screwed up , maybe if they had people working to check you in and a better system I wouldn't have wasted my time. They need to improve the way this business is run.

Technician was rude,aggressive,unprofessional.my visit was on 5/19/26 @ the Parsonage location, I…read morewas called in to room for my service l had to sit and wait while she engaged in a conversation with her colleague about landscaping,when I politely asked her if she can attend to me so I can leave,she replied so you don't want me to talk,that's how we do things here ,never suggested she shouldn't talk ,when l told her l was going make a complaint ,she said do whatever you,want l don't care,after the procedure ,on my way out she yanked the curtain with such force if l didn't move out of the way l would have been struck ,I will never go back to that location ,didn't get her name,was not wearing a name tag ,this happened around 10 :15 am

I've been coming to this location for years. I started coming to this location when another…read morelocation I used to go were so packed every time I had to go in, it would be hrs waiting. I've NEVER had a negative experience with the staff, technicians or process at this location. The staff's always professional, pleasant and technicians are efficient, organized, experienced and gentle. After biding here I never go to any other location. This location ROCKS!! It takes skill to work with the public. This staff is on point. Thank you guys for what you do.

Coming from a healthcare worker to another, the lab tech Sahil Patel is one of the rudest medical…read moreworkers I've met. She speaks to you with zero respect even when I'm in my full medical attire (not that one should treat one person better due to profession but imagine how she would treat a person of vulnerable standing). I was the only person in the office after waiting 20min for her to come back from lunch break - she didn't bother to open the door despite seeing me waiting outside until I had to knock. I was the only one there and she was like "You have to sit down" in a rude tone while I was standing in the corner minding my own business texting on my phone. I was like okay I didn't know it's a requirement to sit. Then later when she was setting up to draw labs, she was struggling to find my vein (mind you I am one of the veiniest person I know even beginning students can do my IV when I let them practice). She was like "tighten your fist" so I did and I was pumping my fist because that helps, and she still couldn't find my vein despite me seeing a big plump one (I get called by nurses to do difficult IVs all the time so I am quite familiar). She got frustrated and scolded "I said make a tight fist" and let out a frustrated gesture. SMH what an experience from the other side of receiving healthcare. I would not recommend this lab place even though it's conveniently outside the primary care doctor's office based off of the possibility of running into Sahil Patel again. What a rude a** phlebotomist. I didn't say much because I did not want her to tamper with my blood sample or "accidentally" mislabel. She also used the biggest gauge needle it was like 14/16 bore for a routine blood draw (now looking back) and shoved it in super hard without the usual courtesy "poke" warning. Good thing I can tolerate these things well but I know from experience that a lot of people have harder times with needles. Even if one person comes across this review, then it would have been worth my time writing it.

Maybe they should post the hours that they are actually there several times we have gone at 8…read moreo'clock in the morning waited until 825 and no one ever showed up to open the door very unprofessional especially for Robert Wood Johnson

They ALWAYS bill the wrong insurance and then try to get the patient to pay saying it is their…read moreresponsibility. The billing woman has no idea what she is talking about and most the claims are timely filling and need to be adjusted off for their lack of follow-up. A simple eligibility check wouldn't helped this or a call to the patient. Insurance company stated they never saw 15 denials for non-coverage before. I have told my doctor to please do not send any of my lab tests to this hole in the wall lab in NJ with only 1 billing person that is rude and doesn't know anything about medical billing (as I actually am a hospital executive and understand the process). No matter how many times I give the correct insurance they still bill it incorrect and this has been going on for years.

Very unprofessional technicians office staff and management professionals, if you can call them…read moreprofessional at all. These guys made a series of mistakes in getting labs and urine from my mother and then had the nerve to grow angry with me when I brought there mistakes and they're incompetency to their attention. If this is what services look like in the future we are all in trouble because they are the worst the most unprofessional substandard services I've ever experienced

Danielle Nieves helped me with my appointment on Plainfield ave in Edison. I had an excellent…read moreexperience at the IdentoGO center. The process was quick, efficient, and very professional from start to finish. A special thank you to Daniele Nieves, who did an amazing job. She was friendly, knowledgeable, patient, and made the entire fingerprinting process smooth and stress-free. Her professionalism and positive attitude truly stood out. I highly recommend this location and greatly appreciate the outstanding customer service provided by Daniele!

I highly advise everyone against using this location, I would give negative stars if possible. The…read moreHispanic lady doing TSA precheck, "Danielle Nives", is wildly unprofessional, aggressive, and lacks any customer service skills. Showed up over an hour late to the office, there were people waiting in the parking lot who had scheduled appointments - she had no respect for anyone's time. She made outwardly aggressive and condescending comments the entire appointment and threatened me that she's a "real TSA employee" and she added notes onto to my TSA profile that I'm "disgruntled" and a "security threat". She refused to give me any information to contact someone in management and clapped in my face yelling "Karen" as soon as i asked for a point of contact. I've followed up with TSA after reading all the consistent negative reviews. Avoid this place and this trashy lady.

If you need a COVID test for airline travel on a specific date and time, look no more as this place…read moreis spot on! Everywhere I checked, no one could tell me with certainty when we'd receive our PCR COVID test results, and a matter of hours can make all the difference when it comes to meeting that "under 72 hour" test result requirement. Laura at QDX was not only able to tell me exactly when we should be swab tested but was also able to email the reports to me a day in advance! It worked out perfectly and I couldn't be happier with their service. Now, if only I can figure out how to upload these reports to United, we' ll be officially "travel ready". Good luck with that.

COVID PCR test taken late on 12/22 and submitted I assume on 12/23 as I could see the tech filling…read morea FEDEX envelope with the tests... it's now 12/31 and I just checked the website for my results and still nothing! Was initially told 72 hours for results. I called them earlier this week was told they are a week behind on results! I understand many businesses are understaffed but at this point, how will these results help me? It's a good thing I didn't need the results to travel.

WATCH YOUR BILLING don't pay until you go and talk to them!!!!!…read moreThey open 8 am and sometimes they open on time and sometimes they don't. I've been receiving an email / mail last few weeks of a bill that I owe from my last four visits funny thing is they say they will bill you before you leave which I have been billed every time I visit. I go in and review my billing with them and find out they DOUBLE charged me and another visit was $200 and they said they have to resubmit it to my insurance company again???? So my question is they are not reviewing their billing with any insurance company I would rather charge you!!! Be careful when you receive a bill from these folks They will bill you and hope you just pay without verifying with your insurance!!! 4 visits in a month and a half and they tried to charge me four times my bill because they didn't clear it with my insurance company!!!

They were all extremely supportive, efficient and kind. From the front desk, to the physician that…read moretook my vitals and then Patricia the Advanced Nurse that helped stopped persistent bleeding and addressing chest pains presented all options. Great team here.

A lab is a lab is a lab. I came at around 11am on a weekday and the wait was still long. I thought…read moreI would miss all the morning fasters. The wait was about 35 minutes which was frustrating. Aside from the wait, the experience was great. I hate needles but I had a really good tech who made it almost painless...I say almost because I'm still a big baby. He collected easily and I was in and out of the chair quickly. He also let me take a Garfield bandaid to show off how "tough" I was. Shout out to Victor, I would actually ask for him by name next time!

Always a line Indian lady butchering each and every name she…read morecalls The Chew playing on Magnavox from 2001 Ladies child faints Lady freaks out and runs screaming to get water No water Nurses laugh at ladies misery One hour wait to pee in a cup Unorganized lines Still no water 10/10 Will be returning

Very quick and efficient service for a pre-employment screening I had to take. Respectful and…read moreconsiderate, overall 10/10 I was in and out.

I was referred to this particular Quest Diagnostics because I visited the ID Care office, which…read morehappens to be in the same suite. They recently renovated this office and it was the *nicest* Quest Diagnostics I've ever been too. Clean, efficient, and convenient - and honestly, you can't beat that! Upon walking in, you come to a waiting room with a few machines to 'check in.' You can make an appointment but you can also walk in, like me. All you do is scan your insurance and ID at the kiosks and the computer does the rest! Being that there were about 10 other people there, I waited about a half hour, but I didn't think that was long considering the amount of people there and I was a walk in! The TV screen in the waiting tells you approximately how long you are going to wait, in addition to what number you are in line. The lab associate that took my blood work was kind and efficient, as well. I needed around 15 samples drawn and she took the time to ensure everything was correct and accurate. One of the samples could not be taken because of the time, so she me directed how to proceed. Overall, you can't ask for a better experience when getting blood drawn!