Drew shouldn't be in customer service. After they sold us a car requiring thousands of dollars of repairs within months, Drew told us, and I paraphrase, "Sucks to be you," after failing to deliver on promises. Literally blamed it on the techs, saying, and I quote, "It's hard to find good help." That's not the only thing hard to find. read more

My wife bought a 2025 Honda Accord. The salesperson was very helpful during the purchase process. The general manager (Jim) and sales manager (Drew) were very easy to deal with. We will definitely be back to purchase another vehicle from Carl Hogan Honda. read more

This was the worst service I've experienced in 25 years of auto repairs. I was told I'd be charged $150 for diagnostics even if no issue was found, which I accepted. However, the staff were incredibly rude--one employee mocked my tone, and when my wife called to ask for the written policy, she was talked over, belittled, and dismissed. The technician kept repeating, "we won't fix your car for free," even though we were willing to pay if they identified the issue. I've chosen to drive an hour farther to a different Honda dealership where the staff were respectful and helpful over the phone. I could have accepted the fee, but the way my wife was treated was inexcusable. read more

Went in on a Saturday afternoon found a GMC Yukon we liked. We had to leave for an appointment, texted back and forth with salesman, settled on a payment and was approve.. Was told "paperwork is done!" They are closed on Sunday, went back Monday afternoon (they knew we were coming) and we were 10 mins away (over an hour drive) and they called and said someone else is buying it and we could come and wait to see if their deal fell thru! No Thank You! Terrible way to do business!! read more

Drove all the way to Columbia from Nola to purchase a vehicle for my daughter. I'm still having tag complications that is still unresolved 45 days later. Hopefully this gets remodeled soon. If you buy from this dealer out of state make sure they know where to send you're tag and title. I can say they have been super nice but I had to do the leg work to find my missing documents. read more

Richie Armstrong was an awesome sales agent, he went above and beyond to help me get a vehicle and have it delivered. Great service and wonderful personality. John the delivery guy was also a very nice man and assisted me with the paperwork transfer and delivery. Great people to work with I will definitely send referrals their way. read more

The service department at Carl Hogan always takes great care of my Honda! They are very friendly, knowledgeable, courteous and efficient! I highly recommend Carl Hogan if you need any kind of service on your Honda! we have been customers for over 20 years and the staff and service are top knotch! we have purchased 5 Hondas from this dealership- always great deals and professional sales! read more

The parts department is a joke. They are slow and have zero customer service. When we nicely discussed our concerns with the manager, DREW, he was quite condescending, with a smug smirk on his face the entire time. He even talked down to me, like I'm an idiot. I still can't believe someone like that is the MANAGER! Never again will I (or anyone in my family) do any business of any sort with Carl Hogan Honda, solely based on the pathetic experience we had with the service department, along with their total lack of concern for our time and experience. I'd much rather deal with a company that at the very least, ACTS like they care. read more

Throwing a bunch of parts at a car is not called diagnosing a problem, and when asked if replacing those parts would fix the issue they were unsure and told me I would have to pay for the bill even if the issue wasn't fixed. Would not refund diagnostic fee. Wanted over $1700 for an issue they couldn't even diagnose. Stay away!!!! read more

Richie.... hahahaha typical lying salesman. I was looking online at a vehicle at Carl Hogan Honda. I called, asked about it, and made an offer. Richie said I'll have to ask the sales manager and I'll call you back. Ten minutes later he called and said they could not accept that offer. Did not make any attempt to negotiate. He said it was priced as low as they could go. I said okay well I cant pay that price. Told him to call me back if they decided to drop the price. Richie said okay. So maybe 2 days later they dropped the price almost a 1000 dollars. Richie never attempted to contact me about the price reduction. I called back and made another offer. I told him drop the price another 500 bucks. Yeah 500 bucks on a potential $31,000 sale. Richie had to ask his boss again.... hahaha yeah right. He called me back. He said man I hate to tell you this but we just cant do it. That's as low as we can go. I said okay. Give me a call when you are ready to negotiate. So a week goes by and the vehicle is still listed. I call back and make another offer. He has to ask his boss again. Calls me back 30 minutes later and says come get it. I said okay. But I work off and told him my wife will have to come the next day sometime. He said okay. So I call my finance company and was in the process of getting the loan situated. Richie called me back and said oh man, we are super busy now and this truck probably wont be here long. (Even though it has been sitting there for about 2 months already) He said is there any way she can come today? I told him that she works until 5. He says oh that's perfect we are here until 7. I said well maybe, I'll have to ask her. (I knew this was typical pressure sales tactic) But I asked my wife if she would go. Being the loving wife that she is, she said she would go for me. So I called the finance company back and continue getting the loan set up. Richie calls me back again and said hey man another salesman has a guy coming to buy that truck at 5pm. But he is going to try and finance through Carl Hogan Honda and may not qualify. He said he didnt want my wife driving 1.5 hours unnecessarily. (How nice of him) So by this time I was extremely aggravated and dissatisfied with how everything had been handled. So I told him I tell you what man, I'm tired of this back and forth, just take me off the list. I dont want the truck any more. It's too much hassle and I dont want to deal with it anymore. Even if that guy doesnt buy the truck, dont call me back. I dont want it. Richie got bent out of shape and said I was just letting you know so your wife didnt drive here for no reason. I told him I understand and I appreciate it but I dont want it, dont call me back. We got off the phone. 6:40pm rolls around and Richie text me, hey man that guy never showed up for his appointment to buy the truck if you are still interested. (Hahahahah of course he didnt, there probably never was a "guy") I told Richie na man, I already found another truck that's cheaper, less miles, and closer to home that I'm going to buy tomorrow. Unless you come down on the price a good bit, I dont want it. So... he threw away a for sure +$31,000 sale with his pressure sales tactics and a guy that might show up and his financing might be approved. Very dumb Richie. Very dumb. Carl Hogan should fire him for talking his way out of a 31k sale and hire some better people. And learn to actually negotiate with people. Carl Hogan Honda is the only dealership in the history of dealerships that wont negotiate. Will never buy another vehicle from them. Will never recommend them to anyone. Sorry for such a long review but I wanted to put in all the detail of this terrible experience. Hope this helps somebody. read more

I recently bought a used Honda Pilot that I had found on the Carl Hogan Honda Website. The customer service I received was beyond my expectations. My salesman, Richie Armstrong, was extremely nice and helpful from our first phone call until I drove away in my new (to me) car. The person that helped me in finance, Michael Wright, also went above and beyond helping me. He was extremely nice and professional. It was the smoothest car buying transaction I have ever experienced and I will never buy a car from another dealership. read more

People are nice. Usually do not need to wait. But They don't open during the weekends and the hours during the weekday is similar as my working hour 7:30 to 5:00. And half hour is usually the time for oil change. I wonder who have time come here to do the inspection and oil change. read more

Big Mike a typical lying car salesman. Roped me into driving two hours to see a vehicle that he was dishonest about. Took 5 mins to realize the truck was not "super clean" as he claimed. read more

We bought a car from Carl Hogan and they were very helpful and knowledgeable about their Honda's. What I most enjoyed was their staff was not pushy and didn't try to force you in to buying a car. I felt at ease throughout the whole process. I've taken the car back for service and the staff is always helpful and friendly. read more

Don't go to this place if you are looking for honesty. I talked to a salesman named Ritchie. We were talking on the phone one day before I went there. I told him of my vehicle that I would like to trade as well as the vehicle I want to trade for. I sent him a copy of the Carfax trade-in value of my vehicle which was $23,800 as well as all the info. on it. I also told him Kelly Blue Book valued it at the same price for a trade-in. I then mentioned that I wanted him to let me know what he would give me for it because I was not going to drive one hour to the car lot if he was going to offer me $20,000- $21,000 for my vehicle. He looked at the info. and called me back and said he would never do that and that we could definitely work something out. The following day, I drove to the car lot. I called Ritchie and told him once again that I would not trade if he couldn't offer me what the Carfax showed my vehicle was worth.. He said "not to Worry". So, when I got there, I found the vehicle I was interested in was not what I was looking for. I looked at a few other vehicles but nothing excited me. He kept telling me to take one for a drive. I told him not until he told me what he would give me for mine. Guess what? He offered me $20,000 for my vehicle. Exactly what I told him I would not do and what he also said he would not do. I went to my vehicle to leave and found he had locked the doors and had the key in his pocket. I asked for my key and he said, "Just take tm for the Dodge Ram for a drive. You will love the way it drives." I told him I did not like the way it looked He said, "Drive it anyways. It will grow on you." I told him a second and third time that I was not interested and asked for my keys. It was to the point I realized this guy loves the "Pressure Tactics" of selling and doesn't give a damn what the customer wants. I realized this guy was lying to me since day one just to get me there no matter what I thought. I will never go back nor recommend this place to anyone. read more