Yet another horrible and painfully slow West Med urgent care experience. Making an appointment…read moredoesn't mean anything to them, so don't bother making one. Called to ask for an approximate wait time and was told that they don't track that information - how do you not know how many people are waiting? Meanwhile, they told everyone who came in after me that the wait was over an hour so they obviously are capable of estimating the wait time. There were only four people in the waiting room and it took an hour and a half to be seen

Bad experience. Always a very long wait. Understaffed and overbooked. Dont bother making an appt…read more It's called a reservation and it doesn't mean anything. An apology for the excessive wait would have helped but none was offered. A total lack of regard for folks' time.

These doctors may be amazing but when a new patient calls for an appointment, the first question…read moreasked by the admin staff is "Who is your insurance provider"? Let's try this ..Ask a patient's name. Ask how the patient heard about Dr. Rohr. Ask what you can do to help a patient. THEN explain that you take very few insurance policies and you want to make sure the patient is covered. Perhaps this is a very small detail to most, but you are caring for human beings with real medical issues who want to feel like they matter. Asking one's name takes very little time. And most likely, most of your potential patients have already checked with their insurance company to see if you take their insurance.

I have been going to Dr. Donovan for at least the last 16 years. She is the best Doctor. She takes…read morethe time to listen and gives sound advice and always tries to understand the situation no matter what it is. She really cares about what she does and it comes across in the way she treats her patients. Thank you Dr. Donovan for everything you do, you are a very special doctor.

Dr. Violi is an excellent doctor! I have been her patient for 11 years now since I moved from…read moreNYC to Fairfield county. I had my third baby with her 6 years ago and I'm now home healing from a total hysterectomy. She cared for my well being and was above and beyond my expectations. She is a true caring doctor and couldn't be in better hands. For the past year I've been suffering from back pain, and I was totally misdiagnosed thinking I had a back problem and sacroiliac joint disease. At the end wasn't my back at all, it was a ginormous fibroid that was causing me all this awful pain. I could not workout, even walking would be painful.... I couldn't sleep on my back anymore, it was endlessly pain on my left lower back, through the buttocks, and legs.... shooting pain! Awful and I felt miserable. Dr. Violi said I needed to have the procedure done because my tiny fibroids grew so rapidly and was causing me all this problems. At the end it wasn't my back! Since the procedure my back, buttocks, leg pain has disappeared and she was extremely right. She knows her stuff and knows really well. I'm so thankful I chose her after the second opinion. She removed a fibroid of 14 cm, thankfully came back benign, I also had parabolic cyst and endometriosis on the Fallopian tubes. She cut over the c-section scar. So happy this is over! Hoping for speedy recovery!!!! Love love her!!! She's the best OBGYN!!!!k

I've been a patient in this office for 20 years; quality of care and service has been deteriorating…read moreconsistently. I've been ignoring minor issues for years, but no more. Practice is antiquated to say the least, can't use credit card for payment without being charged additional fee, patients files with sensitive information are stored on open shelves, not secured, not digitized. One and only time I used credit card - it was compromised, in a next few days unauthorized transactions start appearing. Person in charge of BILLING has no clue how banking or accounting works, so if she can't "locate" payment patient made, she will demand you pay again even though you have proof of payment, just because it's easier than actually learning how to do her job. THIS PLACE IS A MESS! Stay away, there's plenty of doctors out there with professionally run practice.

I love the entire staff at this office. Everyone is so professional and each visit I had in my…read morepregnancy last year was pleasant. I felt very secure in my first pregnancy every step of the way with them. I am now coming to this office for my second pregnancy and I would highly recommend any doctor in this practice.

I love this office so much and today, they raised my expectations for how a doctors visit should…read morego. The whole team here is pleasant and professional and I never thought I could ask for more in a visit. I was very nervous about my IUD procedure and received so much assurance today - I came alone and while experiencing standard discomfort during the insertion, a woman in the room assisting Dr. Kim held my hand. The other 3 women, who I wish I could remember their names, in addition to Dr. Kim, afforded me kindness that I've never experienced during a doctor visit before. I am so grateful for their compassion and highly recommend this office.