Excellent care. Dr. Keller performed surgery to repair my meniscus. The following day I had zero…read morepain, zero stiffness and no limp. Not taking any pain meds. I'm very active and my legs were in pretty good shape so that may have helped. Highly recommend Dr. Keller and the staff at the surgery center.

I had surgery done here and it was excellent. The people were kind and thoughtful. They calmed me…read moreand worked well with me. They communicated everything as best they could. The place is very clean and sterile but the peple make it a "warm experience" (if any surgery could be considered a warm experience". If you have to have surgery....I recommed you get it done here. Everyone from the woman who did my paperwork, to the nurse who helped me dress when it was over, were excellent. Surgery is always a bummer but bumming out here is a lot better than a lot of other places.

One of the worst experiences just trying to get an estimate for an office visit. The lady I talked…read morewith, Erin, transferred me to billing. Billing couldn't tell me anything because they didn't understand the concept of estimate. They would just give me a range of $250-$600. They transferred me to a department in another city. Then they had to transfer me back to the original place I started at. Only to comeback to Erin and she instantly had the dollar amount. $617 for an office visit. I'm not spending that kind of money to see a PA. I'm glad I discovered what kind of dysfunctional place this was before I became a patient. I'm very surprised my Dr. even recommended this place.

I came here for a hearing test and then was seen by an ENT and then found out I needed hearing…read moreaids. Everyone has been so nice and took the time to answer any questions I had and made sure I had all the info I needed. I've had a great experience here!

They are so specialized that I have to see many different doctors and incur many charges (which I…read moresuspect is part of their plan) just to get approvals for refills on maintenance medications. When I call for any problem, I am usually on hold for a half hour or longer, before someone picks up, and then they often can't help me without transfering the call somewhere else with another hold. They won't send me text messages or emails or leave messages with any detail whatsover, so they make me call them back every time and sometimes the person who wanted me to call back is not available amd nobody else can help. The specialists don't know about each other - they only deal with their specialty and will not talk to each other directly- only through orders, so Coordination is slow and difficult. The worst office is urology on college ave. They never answer there phone, so your only option is to play phone tag with them, or drive over to their office. Appointments at all the offices are difficult to get within about 2 weeks. Even the emergency room and prompt care make you wait for a long time before you are seen. They aren't willing to help you with discomfort until you are Completely checked out by doctors whichay not be available for hours ( although I have heard them chit chatting in backrooms while patients are suffering in the waiting room). There is no sense of urgency there - they seem to work at a pretty casual pace.

My wife and I just had our second child on 8/24. Our first was born at Bro-Menn, and while the…read morestaff was awesome, the facilities were only so-so. We were thrilled we'd get to try out the new birthing center; the tour was awesome, and we were excited. Well, that excitement lasted about four or five hours. It IS a gorgeous facility, with tons of natural light, and more room than I expected for our accommodations. However, we found the staff very hit-or-miss, and overall felt like we were being generally ignored. I thought it was just because they were filled to bursting, being the new shiny OB wing, but based on m m's review from 6/23, we had almost EXACTLY the same issues. The good: The birthday cake was pretty delicious. Getting a silver spoon was kind of neat, but unnecessary. The rooms are big. Now the rest... First, a word on the facility. While it's new, it's often ... kinda cheap. BOTH of the lights in the Dad's Corner, and one of the lights behind my wife's bed were burned out. We let them know on Wednesday and again on Thursday. When we left on Saturday around noon, they were STILL burned out. Housekeeping came in one time, on Wednesday when my wife was sleeping. They said they'd come back later, but we didn't see them again during the three-day duration of our stay. They never even came by after Catering spilled a soda near the door, and the lady notified them. The food was another issue. We found Bro-Menn's menu to be much, much better than we both expected. OSF's is much worse. Nothing on the menu was particularly good, the soups were watery, the hot meals were tasteless, and it was overall poor to average. All of this could have been forgiven if the nursing staff had been attentive, prompt, or personable. I would say three out of over a dozen nurses we had made a point of introducing themselves. Almost none wrote their names on the whiteboard. They dropped by as little as possible, never just checking in, and took their time getting back to us when we called. They even needed US to call THEM to remind them when my wife needed her pain medicine. At Bro-Menn, there was one nurse for my wife and one nurse for our kid. I've been told this isn't the norm, but I thought it was great - both patients got the needed attention. Here, my wife and our new son shared a nurse. As a result, I felt like our new son was basically ignored, honestly. A few incidents kind of stand out, but this is getting over-long. I'll just mention two, because they were the same night. My wife was (finally) able to sleep, and dozing soundly with our new son nearby. A tech came in and rather than check back later, she actually woke my wife up - whose vitals had been fine since the c-section - rather than coming back later. Either that same tech or a different one just picked our son out of bed to run vitals, too, rather than waiting until he was awake on his own. I don't know who it was - like I said, they didn't introduce themselves. I'd say three or four out of twelve-ish nurses were anything like warm or personable. Most of the rest weren't. New facilities and neat ads or not, I'd recommend staying away. We thought the staff was simply overworked because there were so many patients going to the shiny new center, but it seems like this is standard at OSF. We are never going back there unless we have to at this point. Bro-Menn gave us five-star care; the care here was one-star. I added 1 star for the rooms being huge and actually comfortable. In nearly every other respect, this was a 1-star experience we don't want to repeat.

This review is for the wound care group, which was excellent. My 86 year old mother opened a car…read moredoor into her leg, which caused a deep gash. We didn't find out about this until more than a week had passed. My sister, a nurse, took her into the ER and our followup included a visit with the wound care team, specifically Shelby, RN and Teresa, PA. When we went in, the wound looked bad-they took good care of her, abraded the wound, Teresa even took the time while we were in there to talk with my sister on the phone about what they were doing and what had been done previously. We arrived late-it took me 45 minutes to get my mother out the door and they couldn't have been more gracious or helpful.

Where to begin. First of all it's a religious hospital in the midwest; so don't ask niggling little…read morequestions about where their health care ends and idol worship begins because they haven't given it much thought. Forget pretty much anything serious or dealing with family planning, it's a hopeless morass of bullshit and referals. The head desk folks are friendly, though. Also, bring a book or two because, although all these places are empty, you'll still wait until after your appointment time. You will also never see an MD, just a RN. The staff is friendly though. The referall call center will also likely take a week or more to get you to a doctor because they don't check your insurance properly. It's a useless middle step that adds nothing. People are friendly though. In short, if you live here you have very few choices and the people here are friendly.

Here, we are 6 years later. In the last 6 years, I have had too many horrid experiences at OSF…read morefacilities. Other, than this 1 interaction, it was better than merely acceptable, this situation oozed healing. OSF has convinced me that there is no standard of care, being adhered to at their hospitals; that could possibly be trusted to contribute to one's health. Many of their practices are deceptive, untruthful and certainly possible of aspirating health problems. I have have complained to the advocate's office,I have written letters to the president of the hospital. I have contacted my health insurance carrier and filed a report with Blue Cross Blue shield, expressing my disappointment in their lack lack of professionalism, the staff's failure to provide me with any rational reason that my complaint wasn't being properly addressed. I was held in the emergency room for possibly an hour at the most, no testing was performed and then instructed to go home and to use ibuprofen and Tylenol. When it was apparent that after doing that for two days, there was no resolution of my medical situation. I was running a fever and my body had erupting blisters. They did nothing productive, instructing me to continue the protocol that I have been using for 2 days, after being informed that I was steadily getting worse, more pain, swelling, fever and increased oozing blisters. This situation continued for sometime; I saw other doctors from OSF and hit various reactions from them as well. Oh, let me not forget; I did pay for an emergency room visit, that lasted 1 hour and I received not so much, as a urine test. 3 days later, I made an appointment with a dermatologist working in Peoria IL, she made it obvious, that she had no desire to examine and/or diagnosed me. After she walked into the examining room she took one look and told me that she couldn't treat me because it appeared my eczema (she saw that on my intake sheet) had flared up and she can't prescribe pain medication for eczema. I don't believe there isn't any type of medical cream or salve that could perhaps relieve the stinging/burning, that I was enduring at that time. I think even a medical student would have been observant enough to realize that maybe there was something else, going on with my condition and the prudent thing to do, would be to proceed with some type of skin or cell collection. I felt totally persecuted, feeling that I was being treated, with such contempt by denying me concern and compassion is this the mission of Christian hospitals. Where are the nuns? Is this, where no compassion exist and people can be expected to endure torturous pain and suffer such a lack of interest, by those who we pay to provide us, with medical services. By, requesting that some doctors self-examine, and consciously make a renewed investment in the profession, that they have chosen, in the field of healing and preserving life. Everyone will need assistance, one way or another. Yet, people go around mistreating others and believing there are no consequences. Heroes, do good because that's who they are, not because someone's watching.

Does anyone check Yelp when they need help deciding where to go for Prompt Care? If so, it must not…read morebe that urgent. For what it's worth, I had a good experience here. Luckily, I've only been here once. I had stomach pain and went to Prompt Care. One thing led to another, yada yada yada, I ended up spending four nights in the hospital. (That's right...I yada'd through surgery). About a week after I returned home, I got a $10 bill in the mail from Prompt Care. I had paid $10 for my co-pay when I checked in but because I ended up needing extended medical care, they refunded my $10. Sure they got tens of thousands from my insurance, but I thought it was a nice gesture.

They have great hours for prompt care. I've always been seen quickly and treated well. I really…read morelike Dr. Mustard and wish he could be a primary care physician too. My only other experience in town is with the other Bromenn urgent care in Normal and I prefer this location.

Was misdiagnosed initially and didn't get better, so I went back in the next day and saw Dr…read more Mustard who diagnosed correctly right away. He, the nurses, and the x-ray tech were all awesome and listened to my concerns thoroughly. Everyone was very accommodating​ and answered all of my questions and eased my concerns. Would definitely recommend Dr. Mustard! (Only 4 stars because of the misdiagnosis and delay in recovery.)

The nursing staff failed to document my health history correctly resulting in out of pocket…read moreexpenses with my insurance provider! In addition, the manager, Jan, that I spoke with once the issue was elevated could not provide ANY assistance -she did not know their own policy on confidentiality when I asked for the name of the nurse who failed to document the critical information and REFUSED to take down a fax number to pass along to the nurse I was working with (even when I explained that I had been passed back and forth and simply did not want to talk any longer). The nursing staff appear to be overworked and make you feel as if your questions are an inconvenience -and it is not hard to see why when Jan, their manager, models the same behavior not wanting to take down a simple number. The culture at this facility is to pass the buck and not take ownership to help the customer! If you have other options -look elsewhere for overall quality health care.

Health care provider (M Warning) refused to provide us with a sports physical for my son for school…read moreafter waiting 1.5 hours to see someone. We have a regular pediatrician we visit annually but unable to schedule appointment with our regular provider in time for school sports form that was due. Health care provider told us we needed to see our regular doctor, despite OSF noting that they will provide sports physicals for school. We asked what we could do and health care provider kept saying see regular doctor "if you have one" (as clearly she didn't believe us and insulting us as caregivers, and we repeatedly noted we see Dr. Toohill and she kept saying I don't know that person), which was clearly not a solution. She then insinuated that our primary care physician was incompetent. Incredibly rude, insulting, uncaring and unhelpful.

I would give zero stars if I could. The nurse, Nancy, who triaged me refused to use a larger blood…read morepressure cuff, which I'm supposed to have, so my blood pressure registered as much higher than it would have been if she'd used the appropriate cuff. My height was entered wrong & she wrote a weight higher than what the scale said. The doctor said I had to have a throat culture. I have significant childhood trauma from throat cultures. So I started sobbing uncontrollably. She left the room and sent in a nurse who told me I scared the doctor. The doctor charted that my mood was good. What?!!

Dr. Naseer is always so caring and listens to everything I have to say and answering every question…read moreI have. I have seen him in an Urgent Care setting and most recently for weight loss. Top notch care.

I made a last-minute appointment early in the morning. The Dr and nurse were both efficient, kind,…read moreand helpful. I highly recommend.