Health care provider (M Warning) refused to provide us with a sports physical for my son for school…read moreafter waiting 1.5 hours to see someone. We have a regular pediatrician we visit annually but unable to schedule appointment with our regular provider in time for school sports form that was due. Health care provider told us we needed to see our regular doctor, despite OSF noting that they will provide sports physicals for school. We asked what we could do and health care provider kept saying see regular doctor "if you have one" (as clearly she didn't believe us and insulting us as caregivers, and we repeatedly noted we see Dr. Toohill and she kept saying I don't know that person), which was clearly not a solution. She then insinuated that our primary care physician was incompetent. Incredibly rude, insulting, uncaring and unhelpful.

I would give zero stars if I could. The nurse, Nancy, who triaged me refused to use a larger blood…read morepressure cuff, which I'm supposed to have, so my blood pressure registered as much higher than it would have been if she'd used the appropriate cuff. My height was entered wrong & she wrote a weight higher than what the scale said. The doctor said I had to have a throat culture. I have significant childhood trauma from throat cultures. So I started sobbing uncontrollably. She left the room and sent in a nurse who told me I scared the doctor. The doctor charted that my mood was good. What?!!

The nursing staff failed to document my health history correctly resulting in out of pocket…read moreexpenses with my insurance provider! In addition, the manager, Jan, that I spoke with once the issue was elevated could not provide ANY assistance -she did not know their own policy on confidentiality when I asked for the name of the nurse who failed to document the critical information and REFUSED to take down a fax number to pass along to the nurse I was working with (even when I explained that I had been passed back and forth and simply did not want to talk any longer). The nursing staff appear to be overworked and make you feel as if your questions are an inconvenience -and it is not hard to see why when Jan, their manager, models the same behavior not wanting to take down a simple number. The culture at this facility is to pass the buck and not take ownership to help the customer! If you have other options -look elsewhere for overall quality health care.

Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

i was in the waiting room for 5 hours and was only seen for 15 minutes, they did nothing to help…read moreme. i went home in the same amount of pain i came in with. i felt like i was being told to suck it up and deal with the pain because my situation wasn't as bad as others even though i expressed how much pain i was in. if you are looking to be understood and treated well, i don't suggest going here because you will be misunderstood and treated as if you are not in pain.

While I have tried several times bringing awareness to this situation before posting, I don't feel…read morethey're taking it seriously and I received the usual brush off from everyone I contacted. So now I'll go this route instead as a precaution to others who visit this Emergency room with head/brain issues. On 8/7/23 I was transported to the ER by ambulance. I had very sudden extreme pain in my head along with complete right eye blindness, severe neck pain, vomiting, and confusion. Once staff spoke to the EMT's that transferred me and getting only half my issues and symptoms, the nurses and doctors took it upon themselves to diagnose me with a migraine, like the EMTs had stated, without any tests or scans and only checking with EMTs for symptoms. They spoke to me asked me a couple questions and left me in a dark room dazed and confused. Once they spoke to my husband and he advocated this was in fact not a typical migraine and that I had gone completely blind in one eye, he stated we were NOT leaving without a scan to find out what was going on in my brain. Doctors finally ordered the scan only to find out I had a ruptured brain aneurysm, also known as hemorrhagic stroke. I was bleeding in my brain and it was on the verge of taking my life. Unfortunately this is not the only time this has happened. My Mother was also transported to this ER after collapsing at home several years ago and while they spent several hours testing her heart, they didn't scan her head for several hours and she also had a ruptured brain aneurysm that they failed to diagnose for hours. Unfortunately my Mom wasn't able to survive her rupture and passed away hours later. The reason I'm writing this is because this ER and many others do not recognize Hemorrhagic stroke symptoms! They play guessing games with matters that affect your brain instead of ordering the scans needed to diagnose these issues quickly. More education of hemorrhagic stroke symptoms need to be implemented and their medical staff need to order the necessary scans to detect such issues. If you arrive at this emergency room with unusual head/brain issues, or any of the hemorrhagic stroke symptoms advocate for yourself to get a scan!!! Unfortunately I've learned the hard way we have to educate ourselves because we can't rely on this ER to recognize or help us in that area.

I was very angry and saddened by the experience my son and I had when he visited the ER on…read moreWednesday, February 5, 2025. It was frustrating and stressful for both of us, especially with my son being unwell and I was 3 hours away. It's important that patients and their families feel respected and cared for, especially in such a vulnerable situation. I asked that the situation be reviewed, including the doctor's conduct and the medical notes, and ensure that our concerns are addressed appropriately. Irrelevant and inappropriate comments should not be written in medical notes. Medical professionals should focus on the symptoms that are relevant to the case at hand, and everything should be documented in a neutral and professional manner. It's crucial to hold healthcare providers accountable for treating ALL people with respect and professionalism. People should be heard and feel safe when experiencing health issues! The ER doctor was Lauren Casey and she was rude, unprofessional and short with me when I asked questions about my son's care. I will say that the only thing she did correctly was performing the test that she ordered for him. Other than that she liked professionalism, Empathy and respect. Before I arrived to the hospital, my son said that most if not all the staff was rude to him. Customer service is vital and obviously these people that were there and treated my son knew nothing about good customer service skills. They should be held accountable and trained to treat people in a better manner.

Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

The ER is a joke. The way they treat patients and family members is appalling. Bottom line, the…read morestaff doesn't care. No one checks in, they're rude, zero compassion. The overnight visit with my 84 yr old mom 6.24.26/6.25.26? No one checked on my mom and I. I had to hop out on 1 leg (foot injury running to car to get here) and ask for ice chips. I literally fell in the hallway trying to hop back to my mom's room. 3 staff within 3 feet of me didn't do anything, ask if I was OK, offer to help me up. My left ft can't bear any weight. The staff working this shift are not the people an emergency dept needs. I'd give -5 stars if I could. This is a pattern with carle Ed.

This review is for the wound care group, which was excellent. My 86 year old mother opened a car…read moredoor into her leg, which caused a deep gash. We didn't find out about this until more than a week had passed. My sister, a nurse, took her into the ER and our followup included a visit with the wound care team, specifically Shelby, RN and Teresa, PA. When we went in, the wound looked bad-they took good care of her, abraded the wound, Teresa even took the time while we were in there to talk with my sister on the phone about what they were doing and what had been done previously. We arrived late-it took me 45 minutes to get my mother out the door and they couldn't have been more gracious or helpful.

Where to begin. First of all it's a religious hospital in the midwest; so don't ask niggling little…read morequestions about where their health care ends and idol worship begins because they haven't given it much thought. Forget pretty much anything serious or dealing with family planning, it's a hopeless morass of bullshit and referals. The head desk folks are friendly, though. Also, bring a book or two because, although all these places are empty, you'll still wait until after your appointment time. You will also never see an MD, just a RN. The staff is friendly though. The referall call center will also likely take a week or more to get you to a doctor because they don't check your insurance properly. It's a useless middle step that adds nothing. People are friendly though. In short, if you live here you have very few choices and the people here are friendly.

They are so specialized that I have to see many different doctors and incur many charges (which I…read moresuspect is part of their plan) just to get approvals for refills on maintenance medications. When I call for any problem, I am usually on hold for a half hour or longer, before someone picks up, and then they often can't help me without transfering the call somewhere else with another hold. They won't send me text messages or emails or leave messages with any detail whatsover, so they make me call them back every time and sometimes the person who wanted me to call back is not available amd nobody else can help. The specialists don't know about each other - they only deal with their specialty and will not talk to each other directly- only through orders, so Coordination is slow and difficult. The worst office is urology on college ave. They never answer there phone, so your only option is to play phone tag with them, or drive over to their office. Appointments at all the offices are difficult to get within about 2 weeks. Even the emergency room and prompt care make you wait for a long time before you are seen. They aren't willing to help you with discomfort until you are Completely checked out by doctors whichay not be available for hours ( although I have heard them chit chatting in backrooms while patients are suffering in the waiting room). There is no sense of urgency there - they seem to work at a pretty casual pace.

My wife and I just had our second child on 8/24. Our first was born at Bro-Menn, and while the…read morestaff was awesome, the facilities were only so-so. We were thrilled we'd get to try out the new birthing center; the tour was awesome, and we were excited. Well, that excitement lasted about four or five hours. It IS a gorgeous facility, with tons of natural light, and more room than I expected for our accommodations. However, we found the staff very hit-or-miss, and overall felt like we were being generally ignored. I thought it was just because they were filled to bursting, being the new shiny OB wing, but based on m m's review from 6/23, we had almost EXACTLY the same issues. The good: The birthday cake was pretty delicious. Getting a silver spoon was kind of neat, but unnecessary. The rooms are big. Now the rest... First, a word on the facility. While it's new, it's often ... kinda cheap. BOTH of the lights in the Dad's Corner, and one of the lights behind my wife's bed were burned out. We let them know on Wednesday and again on Thursday. When we left on Saturday around noon, they were STILL burned out. Housekeeping came in one time, on Wednesday when my wife was sleeping. They said they'd come back later, but we didn't see them again during the three-day duration of our stay. They never even came by after Catering spilled a soda near the door, and the lady notified them. The food was another issue. We found Bro-Menn's menu to be much, much better than we both expected. OSF's is much worse. Nothing on the menu was particularly good, the soups were watery, the hot meals were tasteless, and it was overall poor to average. All of this could have been forgiven if the nursing staff had been attentive, prompt, or personable. I would say three out of over a dozen nurses we had made a point of introducing themselves. Almost none wrote their names on the whiteboard. They dropped by as little as possible, never just checking in, and took their time getting back to us when we called. They even needed US to call THEM to remind them when my wife needed her pain medicine. At Bro-Menn, there was one nurse for my wife and one nurse for our kid. I've been told this isn't the norm, but I thought it was great - both patients got the needed attention. Here, my wife and our new son shared a nurse. As a result, I felt like our new son was basically ignored, honestly. A few incidents kind of stand out, but this is getting over-long. I'll just mention two, because they were the same night. My wife was (finally) able to sleep, and dozing soundly with our new son nearby. A tech came in and rather than check back later, she actually woke my wife up - whose vitals had been fine since the c-section - rather than coming back later. Either that same tech or a different one just picked our son out of bed to run vitals, too, rather than waiting until he was awake on his own. I don't know who it was - like I said, they didn't introduce themselves. I'd say three or four out of twelve-ish nurses were anything like warm or personable. Most of the rest weren't. New facilities and neat ads or not, I'd recommend staying away. We thought the staff was simply overworked because there were so many patients going to the shiny new center, but it seems like this is standard at OSF. We are never going back there unless we have to at this point. Bro-Menn gave us five-star care; the care here was one-star. I added 1 star for the rooms being huge and actually comfortable. In nearly every other respect, this was a 1-star experience we don't want to repeat.