Horrible service. The receptionists weren't friendly. Didn't get a smile at all while they were…read moremultitasking a bunch of work. Was seen by the doctor quickly. Went in for them to check if my migraine was bring caused from a car accident when I hit my nose with a steering wheel. Before the doctor even expected me he already made his mind up that he couldn't help me. He did hit basic stuff like "open your mouth and say Ah" and then he put something in my nostrils. All that was less than a minute. He then said " looks like you read the symptoms on migraines and you should go to a neurologists". The best part was the lady at the end that was referring me to a neurologist. I wouldn't recommend Dr Garcia. He's a jerk and needs to read some books on empathy. I left the doctors embarrassed and with less money.

When our ENT doctor retired, he recommended Dr. Gary Nanez to us. I have a special needs daughter…read moreand I needed someone who was good with her. He is. He does things differently than our former doctor and we've had to adjust. But he is always kind to her and careful with her. He always brings in an associate to help and all works out well with the appointment. As for the front desk, I've never had any problems with them. As a matter of fact, they don't ask me for referrals, which they should and could, but it sure helps me out. We have never had to wait a long time to see Dr. Nanez. In El Paso, it is common to have to wait one or more hours to see doctors, because there are shortages of doctors here, but we always see him quickly. I don't know about other doctors in this practice. They moved to this office on George Dieter and the parking is more limited and often the lobby is full, but we don't have to wait long. I always recommend Dr. Nanez for an ENT doctor.

Dr. Goldman and his staff are extremely helpful and have a great attitude. I called last minute to…read moretry and be seen today after suffering from a bad ear infection for a few days. I had some hearing loss and it was due to ear wax buildup. Within an hour I was in and out. And most importantly I can hear again!! He accomplished in 30 minutes what two of my regular doctors visits couldn't. Highly recommend this practice.

From the owner: Specializing in: - Physicians & Surgeonsread more

I was having dental issues caused by sinus infections. My primary care MD sent me to Dr Nanez at El…read morePaso Ear Nose and Throat. Dr. Nanez did not hesitate to check into the situation and sent me for a CT scan. He followed up with some medication that cleared things up quickly. The staff here are great and helpful.

Waste of money and time, doctor is about as useless as an anus on an elbow…read more Takes me into first room, looks in ear, ok let's take a closer look in the next room. Brings out a tuning fork, can you hear this? Wtf would I be hear if I couldn't hear? You bring me into another room, just to charge the insurance more, and schedule me for a hearing test on top of that! Useless Even talking to the office, they know it's a scam

Horrible staff and service. Dr. Arango performed a surgery for my 85 year old grandfather, and did…read morenot want to see him during the follow up appointment. It wasn't the doctor personally, but he needs to get other staff and/or systems in place. He has 3 offices and they each just blame the other offices for not answering phones and failing to set up appointments. Very frustrating and upsetting!!!!! They asked me to go back to the primary doctor t get a referral after they had set up an appointment for us. I lost a day of work. This is a follow up after a surgery. But they failed to schedule him in during the 90-day window and now we have to do their work.

Dr. Westbrook and his staff are wonderful. He corrected my deviated septum. I had minimal pain…read moreand healed quickly after my surgery without complications. Dr. Westbrook answered all of my questions and made me feel very comfortable prior to the procedure. He has a wonderful bedside manner and his staff is very warm and professional. If I could I would give Dr. Westbrook and his staff 10 stars. I would definitely recommend El Paso Head and Neck Center for ENT issues.

Two years removed from going under the knife twice with Dr. Westbrook and still have pain on the…read moreleft side of my neck. I had throat cancer and would not recommend this provider. There was a time during a check up that he didn't even remember who I was! He seemed more concerned with salvaging his business during Covid than doing was right for me. His office staff were super nice and helpful.

tried to make an appt. no one answers the phone. no one returns messages left on their machine…read more you check the hours on their website and it says they are only open a total of 7 hours in the entire week. why do they even call themselves health providers?

We saw Dr. Jamison for my wife's hearing problem. He was excellent and his follow up was better…read morethan we have had before. He seemed very understanding and his skills were the best we had seen so far.