I was having dental issues caused by sinus infections. My primary care MD sent me to Dr Nanez at El…read morePaso Ear Nose and Throat. Dr. Nanez did not hesitate to check into the situation and sent me for a CT scan. He followed up with some medication that cleared things up quickly. The staff here are great and helpful.

Waste of money and time, doctor is about as useless as an anus on an elbow…read more Takes me into first room, looks in ear, ok let's take a closer look in the next room. Brings out a tuning fork, can you hear this? Wtf would I be hear if I couldn't hear? You bring me into another room, just to charge the insurance more, and schedule me for a hearing test on top of that! Useless Even talking to the office, they know it's a scam

Dr. Cesar is on off the list for ENT doctors for my whole family. Please avoid problems, rudeness…read moreand bad bedside manners.

Dr. Cesar is a lovely, excellent and very knowledgeable man. Surgery went very well. I would…read morerecommend him to anyone.

Dr. Reiersen is great, as are his medical assistants. Very…read moredisappointed by the customer service provided by the office staff. They don't answer phones at this office. Instead, you are instructed to leave a message for a call back, but they don't call back either. I called several times over 2 days without an answer. Had to go in person. When I arrived, there were 4 people at the front desk, yet no one could answer the calls and no one could call back. It's unbelievable how a medical office can run a business in this manner. These physicians are going to lose business due to the staffing and how they run the office. I won't be going back.

A disgusting place that scheduled my mom as a self pay patient, which she disclosed at the time of…read morebooking her appointment just a few weeks ago, and today she arrived and supposedly they "just" changed their policy to not accept self pay patients anymore. So my mom waited WEEKS for her appointment just for them to have her go in and not be seen. I should also add she's been seen here before and paid her bill, so idk why they'd change their policy and would not have the human decency to notify their patients who are self pay that they're s*** out of luck now. Extremely frustrating and a DISGUSTING place, would absolutely NOT recommend. Now my mom is on the hunt for a new place that can see her ASAP because of the problems she was hoping to get answers to at this place. Would give them ZERO STARS if I could!!!!

Horrible service. The receptionists weren't friendly. Didn't get a smile at all while they were…read moremultitasking a bunch of work. Was seen by the doctor quickly. Went in for them to check if my migraine was bring caused from a car accident when I hit my nose with a steering wheel. Before the doctor even expected me he already made his mind up that he couldn't help me. He did hit basic stuff like "open your mouth and say Ah" and then he put something in my nostrils. All that was less than a minute. He then said " looks like you read the symptoms on migraines and you should go to a neurologists". The best part was the lady at the end that was referring me to a neurologist. I wouldn't recommend Dr Garcia. He's a jerk and needs to read some books on empathy. I left the doctors embarrassed and with less money.

When our ENT doctor retired, he recommended Dr. Gary Nanez to us. I have a special needs daughter…read moreand I needed someone who was good with her. He is. He does things differently than our former doctor and we've had to adjust. But he is always kind to her and careful with her. He always brings in an associate to help and all works out well with the appointment. As for the front desk, I've never had any problems with them. As a matter of fact, they don't ask me for referrals, which they should and could, but it sure helps me out. We have never had to wait a long time to see Dr. Nanez. In El Paso, it is common to have to wait one or more hours to see doctors, because there are shortages of doctors here, but we always see him quickly. I don't know about other doctors in this practice. They moved to this office on George Dieter and the parking is more limited and often the lobby is full, but we don't have to wait long. I always recommend Dr. Nanez for an ENT doctor.

When you go to this office review your bill. They attempt to add charges for services that were not…read moreprovided. And when you question them about the bill,they say you're a lier. They say "you probably dont remember". Please be careful when you go or take a loved one. They don't care about their patients and will just charge you what they want.

I went to this place, I was there for almost three hours, watching everyone who came in after me…read moreget called back to see the doctor. Once I got called back the doctor acted as if I was a waste of his time. He did not offer solutions, I had to pull it out of him. In the end, he told me I was fine and sent me on my way. I got very sick within the week, I was obviously not ok. When I contacted them about this, again, I was treated like a joke and a waste of time I do not believe these doctors are in it to help people, I believe they only want our money. Save your money and go to a doctor that will treat you the way you deserve.

Dr. Westbrook and his staff are wonderful. He corrected my deviated septum. I had minimal pain…read moreand healed quickly after my surgery without complications. Dr. Westbrook answered all of my questions and made me feel very comfortable prior to the procedure. He has a wonderful bedside manner and his staff is very warm and professional. If I could I would give Dr. Westbrook and his staff 10 stars. I would definitely recommend El Paso Head and Neck Center for ENT issues.

Two years removed from going under the knife twice with Dr. Westbrook and still have pain on the…read moreleft side of my neck. I had throat cancer and would not recommend this provider. There was a time during a check up that he didn't even remember who I was! He seemed more concerned with salvaging his business during Covid than doing was right for me. His office staff were super nice and helpful.

tried to make an appt. no one answers the phone. no one returns messages left on their machine…read more you check the hours on their website and it says they are only open a total of 7 hours in the entire week. why do they even call themselves health providers?

We saw Dr. Jamison for my wife's hearing problem. He was excellent and his follow up was better…read morethan we have had before. He seemed very understanding and his skills were the best we had seen so far.

I had nose surgery for a deviated septum and constant internal discharge. They promised they will…read morecorrect both. I still suffer from the same conditions thus, apparently it seems that they never did anything but charged me as they did perform the surgery correction. Sad.

Crystal Fuller is the practitioner working with me. She is knowledgeable, professional, and aware…read moreof treatments other practitioners never mentioned. She is also personable and patient. My experience with the West El Paso Aspire office has been nothing but positive.