Incredibly dishonest, and lazy customer service. Great at time of payment, all smiles then but do the bare minimum. Laura, the manager is the leader of the pack, failed to tell us that there would be a $50 charge per person for price adjustments when the price dropped and her employee, Mary, informed us it was in the FINE PRINT when we went to take the price drop. Laura also failed to tell us there was a deadline tfor the pricedrop...she honestly doesn't care. then we were told by Mary that we would receive our refund on our visa within 3 weeks. Then two and a half weeks later said it would be in 4 to 6 weeks via cheque and blamed it on Sunwing. No accoutability on Carlson wagonlits end. Laughable. Will book our honeymoon next year with someone else. Do yourself a favor and save yourself the headache. Go elsewhere! Worst customer service and management! read more