Our mother is in this dump because that's where the hospital sent her. and we're looking to move…read moreher because the staff is very rude, very mean, and elder abuse. she has on set dementia and they put her on the wrong floor for dementia patients. their people that are the staff on that floor are not qualified to take care of someone who has dementia like our mother they are so rude to her to the point where they yell at her they put her down they give her multivitamin which was easier for her to swallow the trazadone have a 20 mg when she gets up in the morning in the afternoon and before bed they literally get my mother to sleep all the time cause they don't want to deal with their patients just drug them so they can collect a paycheck. though she is a dementia patient and as 99% of dementia patients they go through a phase called sun-downing and from 3:00 a.m. to 3:00 p.m. she's fine anything after that it's called the Sun downing for dementia patients which they get irritable and everything but they make her stay in her room they don't change her bed my mother literally had to sit 4hrs in her feeces .They are absolutely not qualified to work with any patients in my eyes. our family member who see their behavior and how they treat the patients honestly don't think their qualified to use a pen and paper. they are so rude and abusive. there is one gentleman who is a nurse he is absolutely great to our mother he makes sure everything goes smoothly The only days she has a good day is those days when he's there the ladies at the nurses station they're always on their phones. it's like the one in Goffstown but worse. my brothers and I are looking into moving her to Villa Crest or Hanover Hill in Manchester where they have staff with qualifications to treat Dementia patients, Alzheimer's patients, Special Needs Patients, that are qualified for these people and work and help them.so we reached out to Concord to the nursing home association and one day after they treated our mom very nicely like she was a gold. verbally and physically abusing our mother. this place should be shut down and if I don't care how much it takes I will be getting the Bedford Police to go there on my next visit because my mother does not deserve that my mother is a sweetheart I'm sorry that she has dementia but that's out of her hand and her kids hands. She was just delt a bad illness. they literally said that she could have a fridge now they want it gone and they said she could have one and her roommate she's a total bitch too. they said to bring in clothes we brought in clothes they threw them out cause we didn't want to write on them with black marker sharpie because the colors were light colors and would show threw. but if you have a green shirt you're not going to write with a black sharpie or light pink even. We dropped them off at the nurses station they say that they'll heat stamp her name and room number so us sons did. I've done that four times now and they have never put labels on anything but one thing and that was her blanket we bought her $80 bear paws slippers and we asked them to put the heat press label on there so they know that they're our mother's they threw them out within 3 days I went one day and not the next but she told me they took them and threw them away. I asked the nurse and she said no name goes to trash.Now out the $80 and they won't reimburse us and they're like oh well they weren't marked and we gave the nurses a bag of cloths socks and slippers with shirts etc to the nurses station where they said they were going to have them heat pressed and they didn't And I even marked the bag and the items of who they belong too. they don't even get a menu to even choose what they want for food they literally give you the same shit Monday-Sunday There will be a lawsuit coming as we have a lawyer's and have been taking photos of the overall bruising, how dirty and the nurses we have videos recorded on our phones to take to the lawyer's. They drug our mother With Trazadone 50mg 3 times a day. OVER DOSEING Her Daily

Terrible place. Found a nurse asleep in the middle of the night as a call bell was ringing for…read morealmost two hours. The food is terrible. "Italian sub" was bologna in a hot dog roll. So glad I'm out!!