We had a water leak at our Myrtle Beach home and called Restoration 1 of Horry County. Marcus and…read morehis team arrived within an hour, explained the entire water mitigation process, and immediately started drying out the affected areas. They documented everything, communicated with us throughout the project, and worked directly with our insurance company. The technicians were professional, courteous, and treated our home with care. Thanks to their quick response, we avoided additional damage and the repairs were completed faster than expected. If you need water damage restoration, flood cleanup, mold remediation, or emergency restoration services in the Myrtle Beach area, I highly recommend Restoration 1.

We experienced a leak from our upstairs bathroom, our plumber suggested Restoration 1. This turned…read moreout to be a great suggestion, they arrived quickly, explained everything and did exactly what they said they would. They even helped with or insurance company. Best company ever!

I had water damage in my living room from a roof leak. I had the roof leak repaired and that…read morecontractor recommended Rich from Island Preferred. Rich and two others (Mike and Raoul) showed up yesterday and finished removing and replacing some sheetrock and repainted the entire living room and ceiling. They did an incredible job. Very efficient and professional. I highly recommend them.

This company did a wonderful job. They showed up on time and did a very very professional job. They…read moreput on two coats, stuck to the job, no fooling around, cleaned up after themselves and thanked us for using them. We have used them before and will continue our relationship with them

Had some shingles blown off and William went above and beyond. Not only did he quote me a total…read moreroof replacement but also a quote to repair and replace missing shingles. Once I was able to determine existing roof is only 8 years old decided for the repair. The shingles that were installed 8 years ago had been discontinued. William search high and low until he found one bundle of Driftwood GAF shingles to make the repair. Matched perfectly. If I ever have any more roofing needs SOS will be my first call.

I needed my roof repaired bc it was leaking and Jack and Harrelson came out and looked at it and…read moregave me a price They came back later had it repaired told me exactly what they did and cleaned up after the job was done. Thank u for a good job done!

Review for Up and Over Roofing…read more Do not trust this company. I hired them to replace my roof and the job was mishandled from start to finish. Key issues included: Inaccurate and misleading quotes (dormer removal not properly addressed). Poor project management with inexperienced workers and no qualified oversight. Failure to perform a water test before or after installation, resulting in continued leaks. Shifting blame to siding and windows instead of standing behind their roofing work. Unprofessional conduct from management, including refusal to take accountability and inappropriate language during communication. Despite repeated attempts to resolve the problem, my roof continues to leak. This company relies on inexperience, avoids responsibility, and fails to provide quality or professional service. I strongly recommend avoiding them.

Where do I start? I was devastated by a house fire. Natasha and Matt were so easy to work with and…read moreeased my anxiety levels. I had no idea what I was doing with insurance and Natasha made the process so easy. In the end my house was completely renovated and came out better than I ever imagined! I can not thank them enough for helping me through all this. My house is beautiful and I would recommend them to everyone with a doubt! Thank you, thank you, thank you!

The fact that this location has been operating for decades locally here in the Myrtle Beach area is…read morea huge accomplishment on its own but it s not the reason I chose to do business with them. What the deciding factor was the fact that they are very community focused. I see them everywhere, from the festivals where they help dogs get adopted to the news in the morning helping animals and even recently I came across an article online about their Creating Hope program. They are helping disabled people in Horry and Georgetown Counties with living conditions and easing the everyday struggles healthy people take for granted. That is why they will always get my business, whether its a simple carpet cleaning, my office gets invaded by mold, the pipes freeze and burst this winter or my Christmas tree causes a huge house fire they will get my business because I will know that indirectly Im helping my community too! (PS I hope none of that stuff happens to me anytime soon haha)

So I resubmit this to the insurance company. Obviously the unit owners insurance company was NOT…read morehappy. Tge insurance adjuster contacts ServPro. I was then essentially accused of lying by the insurance adjuster of asking them to pad the price! Like what?!!! I had no idea what needed to be done to fix my issues nor did I have any affiliation with anyone at ServPro! The insurance adjuster reply to insurance company in regards to quotes Hi X, I was able to speak with Kelly at Serv Pro of Myrtle Beach today. We have been playing phone tag for more than two weeks. Kelly indicated that they are not aware of any estimate or scope for this address or claimant. They have not completed any scope of work at the loss location and have no service agreement with Lauren Meader or (2nd fl unit owner) Kelly also indicated that they would not stand behind any estimate provided by David Brothers or any bid lacking a service agreement. As we knew previously, the estimator, David Brothers is no longer working for Serv Pro. The contested items within the estimate provided by Mr. Brothers are abundant. The scope of work suggested is more in-line with damages from a CAT-3 water loss which would include contaminated water and the risk of possible organic growth. The water that caused this loss is from the supply line for the toilet in the unit above. The leak was from the supply line and never entered the toilet; furthermore, there is no reported sewage back-up. This would be a CAT-1 water loss with no contaminants. The incorrect scope continues with misidentified ceiling texture, over scoping of repairs and an unnecessary/exorbitant pack out. The estimate received from David Brothers reads more like a requested scope of work with instructions from the claimant." So thanks "KELLY" whoever you are. Accusing ME of influencing YOUR WORKERS? Holy hell...WHO is Kelly? And how can you not stand behind your own company estimates? AND there was never a question of it being Category 3 water. Keep in mind I had a 2nd estimate from Daniel Crosson at ServPro...a CURRENT employee and he copied like 6 people at ServPro! So I had an UPDATED estimate that was HIGHER than David Brothers. Servpro ignored any further requests or communication from the insurance company. I had to fight and prove scope of work and damage and basically say regardless of whatever the fuck drama is going on at ServPro their miscommunication and blatant lies and denials THEY PROVIDED UP TO DATE ESTIMATES! I DO EXIST! I sent screen shots of texts, phone call log, emails proving everything. Their inaccurate response and interaction with the insurance caused me added stress and arguments with the insurance company! To claim I dont exist yet I have quotes then to not stand behind them unless and until I sign a contract? That is so sketchy! I had other quotes from other contractors and it took months to argue my issues and get it settled with the insurance. For a top rated company, the behavior and treatment (with the exception of Daniel Crosson who was the only nice and comminicative one in the company) was DISGUSTING! Thank GOD for paper trails and my diligence and communication but to deal with this for 7 months was CRAZY! I did get my issues mitigated PROFESSIONALLY by Restoration 1 They were outstanding and did an impressive job. They communicated well. Worked clean. Came in less than they quoted me and were honest. They worked around my pets. Returned calls and were never RUDE. Very happy customer of them. Daniel Crosson if you see this, maybe switch companies! You deserve to work for better people. I do appreciate your help when we were in contact

When they were done installing my roof, water poured in around my chimney, soaking my ceiling…read more They were nice enough to confirm it but would not accept responsibility. I had to pay a chimney expert to fix their work. In hindsight, I should have taken them to small claims court.

Compass Designs, LLC completed a window replacement project with hurricane shutters fitted. It was…read morethru the SC Safe Home Program of the SC Dept of Insurance. They did a great, had a fabulous attitude, were friendly & professional. I will be using them for other projects also. Highly recommend Compass Designs.

Finding a good contractor to work on your property when you live 2700 miles away can be a little…read morenerve racking, however from the moment I first reached out to Kyle he responded very quickly. He was out at the property the next day to make an assessment and then came back to me with several options. As soon as we decided which option to take Kyle and his team began work several days later. In addition to a very fare price for the work Kyle did I was especially grateful for the updates during the duration of the job. Kyle and his team are first class.

I called Kyle up with a roof leak going on. Came over same…read moreday to evaluate the situation and found it quickly. Next day the crew showed up on time and finished the whole roof. Excellent job, will definitely use him again. The price he gave was very reasonable. Thanks Kyle!