I called different places getting estimates on cars' and home insurances. I was very glad when I…read moretalked to Justin. He was very informative and offered me the insurance that fit my situation (cars &home). Also, Justin guided me on how to fix some issues that I had with my old insurance in another state. Justin is very organized and professional. His diligence won my trust.

We moved to Chapel Hill in the fall of 2025 from Florida. As a result, we had many changes to make…read morewith our insurance policies and instruments. Fortunately, we selected Pam Herndon's State Farm office and we met MacKenzie Mullins who has advised us on SO MANY fronts. In 40+ years as State Farm clients in different locations across the country, the Principal of the State Farm office has never arranged to personally review our policy coverage with us. Pam Hernon did! We are grateful for the guidance, insights and recommendations we have received from Mackenzie and Pam Herndon's capable office staff!

Wayne was very helpful navigating our tricky situation. He always responds quickly and with helpful…read moreinformation. A pleasure to work with.

LOVE THEM! I don't even have a policy with them but I called today trying to get one and they…read moredidn't have an automated system so automatically 10/10, then after that was super quick and easy and they were super nice. Can already tell they will be amazing

I have been dealing with Farm Bureau for the past 5-6 weeks and it has been an incredibly…read morefrustrating experience so far. I was rear ended by a Farm Bureau policy holder and they do anything to make you say "fine, I give up" which is what they are expecting, most likely. My direct contact is Debra S. and she is impossible to reach out to and even worse at getting back to voice mails or messages. Under no circumstance do I recommend them nor would I ever want to be their client.

Lipstone has managed my Home & Auto for just over two years…read more However, this week I asked Josh to run a quote on a new rental property. I had a different agent (new acquaintance) run a quote, just to compare. I decided to go with the other company as the policy was a little better and less expensive. I emailed Josh to let him know, and things got awkward quickly! tl;dr If you get a quote from Josh, you'd better go with him or his feelings will get hurt (see email)! He stopped replying to me, by the way.

Echoing similar sentiment, when I was pricing out an auto insurance policy. I was letting Josh know…read moreI was going with another provider he pushed back with "I just did all that work for nothing?!." I felt pressured to go with them. Finally when it did come time to move to another insurance provider they became unresponsive and unhelpful on cancelling my policy. They would not answer questions. They don't go to bat for their customers and advocate for them. Lacking professionalism and and only seem self-serving.

I Have used this insurance company from the day they opened their doors. I have all my insurance…read morewith them to include all business insurance. While over the years past I have had other companies - - these folks saved me money and answered all my questions - - - they in one word - - Awesome.

I needed help switching over my renter's insurance, and talked with Emily this morning who was…read moreamazing! She was so sweet, took time to ask about myself, and we chatted over similar interests (aside from the insurance). She was so personable, was quick and efficient, and had it done within minutes! I loved the hospitality I received today! Thank you so much!

I usually don't leave reviews but felt like I needed to as I was very disappointed in the service…read moremy family received. We were contacted by Jackie to switch over to State Farm for our auto and home insurance. We were in the market for new insurance so figured we would give it a go. At first everything was great and we had no issues. Then it seems like we just kept having issues. First, we received a notice from the DMV that there was a lapse in my daughter's auto insurance and we had to pay a penalty fee and show she didn't have a lapse. We contacted the office and they apologized and fixed the problem. Okay no big deal to us. I know mistakes happen. Then it seemed we kept having fees come up on our bill that we didn't know about. Our 18 year old daughter had a "hospital insurance" charge each month of about 20 dollars. We contacted via email several times and never received a response. Then my husband called to find out what it was and left a message. He never received a response. So we decided to switch insurance companies as this was not the service we wanted or was used to. My husband called to cancel and sent an email. He was able to speak to someone at the office which did not give any type of explanation just stated "I'm sorry we didn't meet your expectations of our service". It was a very back handed comment that basically said we did nothing wrong, you just have high expectations. We received an email stating they had received our wish to cancel. About a week later, we still had a balance that was due for insurance and it showed insurance was still active. My husband then called the office again and Devondir answered the phone. He was very rude and stated, "sir, by NC law we have up to 30 days to cancel your auto policy and you have to pay the amount due". He asked when did you cancel and my husband said August then he said and what month is it and my husband said August and Devondir said okay thank you and hung up on my husband. I could not believe how we were being treated. So my husband reached out to State Farm corporate for further clarity on what was going on with our policy. The lady at corporate was very helpful and advised that our policy in fact had NOT been cancelled and we did NOT have to pay for the policy that we already cancelled. She went ahead and cancelled the policy and stated we would receive a refund for any unused funds. We did receive a refund check within a few days. We decided to go back to USAA insurance and received better service and better rates. We did receive an email from Jackie stating the policy was cancelled and another back handed statement of, "I'm sorry we couldn't meet your expectations". Not once did anyone at that office apologize or explain anything. They make people feel like they are the ones in the wrong and we have high expectations. I'm not sure why we were treated the way we were, but want people to be aware.

I have been this Jill Gibson's State Farm agency in Apex for many years. Their excellent customer…read moreservice is truly legendary. Thank you for your outstanding support.

Melissa Higgins, an agent with Jill Gibson State Farm Insurance Agency, is nothing short of…read moreamazing! When I relocated to North Carolina, Melissa guided me through the process with incredible kindness, patience, and professionalism. She truly listened, answered every one of my questions with grace, and made me feel completely at ease -- as if we'd known each other for years, even though we had just met! She handled the transfer of my policies from Kim Musser's fantastic State Farm office in Maryland to North Carolina seamlessly, all while making sure I got the best rates possible. If you're looking for an insurance agent who genuinely cares and goes above and beyond, look no further. If I could give Jill Gibson and her team -- especially Melissa -- a billion stars, I absolutely would!

It was my first time getting an Insurance Policy on my own and it was very nerve wrecking, I wasn't…read moresure what to expect when I got there but as soon as I walked in everyone was very polite and made me feel comfortable. Ms. Autmon and her team were of great help in explaining the pros and cons of the Policies I was looking to getting as well as breaking everything down for me. Definitely recommend! awesome team and great experience!

la Aseguranza es muy buena son muy amables los agentes lo atienden rápido y luego en mi idioma que…read morees lo más lindo