I am not one to normally post a bad review but I would not want anyone else going through the…read morecrappy ordeal I have for the last 2 and half years. What should have been a simple water leak turned into a drawn-out, exhausting, and infuriating battle with Filippi Allstate that has been dragging on since October 2023 -- yes, you read that correctly. Instead of help, I got delays, excuses, silence, and ultimately a settlement that shortchanged me. My adjuster, Parker, repeatedly vanished for months at a time, refusing to return calls or emails while my home sat damaged. At every turn, I had to chase answers that should have been proactively handled by them. The lack of accountability and basic professionalism was shocking. To make matters worse, I was forced to pay $650 out of pocket over my deductible just to stop the leak, and Allstate has flat-out refused to reimburse me for it. That is not protection -- that is passing the problem back to the customer. As a customer, I made every single payment on time, but when it came time for them to do their job, it took years, endless runaround, and zero accountability. It's outrageous to pay premiums faithfully for years only to be treated like an inconvenience when you actually need your insurance to do what it promises. This claim was mishandled from start to finish, and I am still out of pocket for repairs that should have been covered. If you expect timely service, honest communication, and a company that actually stands behind its policyholders, do yourself a favor and look elsewhere. My experience with Filippi Allstate was beyond disappointing, it was unacceptable.

Gary was a pleasure to work with. He was extremely patient with me no matter how many times I asked…read morethe same questions. He put my needs first. I highly recommend!

Juli has been absolutely amazing!! We were insured with another company and when the broker and his…read moreoffice stopped responding to me I decided it was time to look elsewhere. Not only were the rates I got from State Farm significantly cheaper, the communication and correspondence was excellent! Juli has been responsive to every question and request. Her customer service is the main reason we switched!

I am basing my review around my experience with Mariah Eubanks who even sends me a reminder if I…read morefailed to make a payment that month and responds immediately whenever I have a question or concerns. Simply a great agent who takes the extra step when needed. Thank you for the great service Mariah

I have three vehicles insured with them extremely great people very nice people to work with . Save…read moreme tons of cash on my car Insurance's!!