Great non-corporate health care. De Bertha is fabulous ,…read morecaring and funny! Her down to earth approach is like no other. I usually suffer from appointment anxiety, not anymore. The staff is incredibly nice, and skilled,appointments in a timely manner. What else should ya ask for? Ten out of ten

Today I finally switched my pcm after being unsatisfied with Primary and Immediate Care of the…read morePines for quite some time. I called on November 16th and November 22nd trying to speak to my provider about a referral that needed updating. I never received a phone call back either time. I was in need of an updated referral for a specialty appointment I have at Duke on the 30th. I made this appointment with Duke months ago under a referral that was active at the time. I called Primary and Immediate care back today, the 28th, to see what the status was and was told I needed to come in and see my provider to get an updated referral. Today is Tuesday, and my appointment is Thursday. If they had bothered to call me back either one of the two times I called previously, coming in would not have been an issue. So, I just paid out of pocket for the appointment I have scheduled on the 30th at Duke because they will not see me without the referral. If you value your provider seeing you as anything but a source of revenue, don't bother with this clinic. I personally liked the providers, but hated the way the clinic was ran.

The receptionist was very caring and assisted me with no problem. My doctor was very professional…read morein telling me what was going on and things I needed to do to stay healthy.

Sarah Frazekas FNP is an amazing provider; I drive from Fayetteville to Raeford just to see herfor…read morecontinuity. After almost 10 years it is a joy to have such a won The clinic is well staffed with pleasant clerical and nursing personnel who. are always friendly and competent; they actually seem to care which is too rare!

I've been an established Patient for over 8 years and have always been in good standing as far as…read morebills etc. In January 2024 I lost my job and had to resort to applying for State Health Insurance as I suffer several medical issues. I was contacted by an Office Staff (Not a tenured Staff member), but I'll leave Her name anonymous. Long story short I was contacted by a Staff member to confirm current insurance and the appointment was made. Shortly after my Telehealth appt I switched Providers and contacted the Office to book a second app at which time a tenured Staff member confirmed my current insurance wasn't accepted. I was confused and mentioned my previous appt was with the non-accepted insurance and immediately contacted Cape Fear Valley billing. I was contacted by CH and She explained the Staff member was no longer with the practice (WOW)! My first thought should you be sharing that info? Second thought... How many other people were mis-informed and mayve experienced the same issue. I was told to submit a financial assistance application to help with the bill. After a lengthy back & forth and having to submit 3 different documents I was contacted and told I got approved for a 100% sliding fee, but it will not cover my $263.00 bill, so all the documents I provided were never really going to help the bill I acquired due to the lack of knowledge on the Staffs part. I have since changed my insurance to be able to continue care at this Office without a chance of this becoming an issue in the future, so the sliding fee really doesn't help me. This is terrible and this bill should be written off cause I would never have intentionally made an appointment with an insurance my Provider didn't accept.. Terrible customer in this matter and highly disappointing.

Reading the ED reviews confirms these are not isolated incidents/occurrences. As a health…read moreprofessional, I encouraged my mother to seek medical advice after noticing some significant symptoms needing to be addressed. She traveled via ambulance because she was not ambulatory (not able to walk). She requested an alternative hospital, however EMS always makes an excuse to only go to Scotland Memorial whether an emergency or not. When the ER "doc" approached my mother, he chastised her for coming to "his ER" stating and I quote "don't you ever come back to my ER complaining of weakness." This man had already made plans to send her home without any work up to rule out anything. My mother had health insurance and deserved to be treated better than that! He didn't know I was on speaker and heard how terrible he spoke to her. In a professional tone, I made him aware, she received guidance from me, a health care professional, to seek medical attention not only for generalized weakness but another significant symptom warranting medical evaluation. Next thing you know he goes from threatening to send her home to admitting her to the hospital for a few days. Unfortunately my mother was forced by EMS to seek medical attention again with this same facility awhile after this incident but this time she was given morphine for her symptoms and sent home where she would later die. He made it clear before.....he did not want her in his ER. Can you imagine having health coverage but feeling intimidated by the "doc in the ER" who told you to stay out of his ER despite EMTALA Laws???? People of color, go to your primary care provider, stay on top of your health and STAY OUT OF SCOTLAND MEMORIAL. We had too many unpleasant encounters TO EVEN MENTION IN THIS REVIEW BOX but apparently in the same boat with so many others. Scotland Memorial Hospital, now Scotland Healthcare System (likely because of the negative reviews) was never a first choice but when you live in a rural area where social determinants of health and institutional racism affect the care you receive or dare I say the lack of care an innocent human being can easily become a statistic. Don't be surprised if the ER "doc", coroner, head of the hospital, and lawyers are golf buddies....you don't stand a chance. Find a provider that looks like you and stay out of this ratchet ER. They care nothing about people of color and will send you to your grave without flinching.

Having worked in several similar institutions in the past, I have to say that the speed and quality…read moreof care today, January 22nd, has been phenomenal. The staff has been friendly and efficient as well as working as a well-coordinated team/unit. I was here only 10-15 minutes prior to being registered, urine/blood/fecal/and blood pressure taken as well as spoken to about my symptoms and immediate events(i.e. when did symptoms start, have they changed since onset, etc). Also, the facility is clean and welcoming which helps so much when you just don't feel well (not to mention the warm blankets provided because I mentioned being cold).

As a person who is deathly afraid of needles and blood work, I had the most positive experience…read moregetting lab work done today. The phlebotomists are truly exceptional and very kind- especially for a difficult patient like me!

Dr Cunningham was very polite and professional. His staff was very quick and kind to help me. He…read moreknew exactly what it was talking about when it comes to the type of disease I have. I'm very impressed and highly recommend his service to anyone who has the disease called CMT. I'm so happy to have found him! Wouldn't trade him for the world.

Dr Murphy has been wonderful. I started coming here because they offer chiropractic massages. The…read moreprices are very reasonable and competitive for this area. The office is very clean and personal. You can see that he's a family guy with all the beautiful family photos throughout the office. He's always extremely busy but while he's in the office he gives me his undivided attention. He doesn't make me feel like he's rushing on to the next patent.

Coming here has been a life changing experience for me. I had back pain so debilitating, I couldn't…read morewalk right, could not sit or stand for long and was awake every couple hours at night because of it. I had been to physicians, orthopedics, and physical therapy. None of which relieved my pain. I decided to try chiropractic care and got in touch with Dr. Murphy's office. They were able to get me in the next day. His staff is amazing, everyone is friendly, professional and you can tell they truly care about their patients. After one session there, the pain has not returned. I was able to sleep through the night and can walk normally. I am not where I need to be yet but I'm a thousand times better than I was. THANK YOU Dr. Murphy and staff for your kindness and expertise. You've made a patient for life!

Dr. Jute, his nurses and office staff were all professional, kind and caring. They go above and…read morebeyond! I am so glad that I went with Dr. Jute rather then another recommendation that was given (I reside in Rockingham). You are not just a number at his office, I cannot recommend Dr. Jute and his team of professionals enough.

Had been a patient of Dr. Jute's for approximately 15 years. Overall, he seemed to be a competent…read moremedical professional for the duration of this association. However, his support staff (i.e., front office staff) has been consistently bad; particularly as it relates to providing quality customer service. Today, I arrived for my annual visit and was shocked by the poor level of treatment I received from his office manager. She and I got into a loud and unnecessary verbal exchange regarding my Humana Medicare card (I could not locate it in my wallet) and the exchange got so heated that I stormed out of the office before even seeing Dr. Jute. I went back in briefly and requested that he call me to discuss the issue and, as of this writing, he has not done so. Although I consider Dr. Jute a competent professional, I would not recommend that a prospective patient use this provider unless he/she is willing to take sharp-tongued, verbal abuse from his front office; specifically from his office manager.