I first want to say that I am an average carpenter. I had bought vinyl plank flooring from another store to do my kitchen and laundry room. I did the install myself and I had way too many gaps between the boards. After about a year I decided to redo the above rooms. I wanted to try another store so I went to this one. After I told my salesman Jason what I had and why I was replacing the previously installed flooring, Jason suggested another kind of flooring where I could glue to vinyl planks directly to the OSB subfloor. I installed this myself and I absolutely could not be happier with the result. I don't have any more gaps between the boards. Jason even suggested me to bring my dog inside who was waiting for me in my pickup. If I ever buy flooring for another room, I will absolutely use this store. I highly recommend this store. read more

We just recarpeted a bedroom. We live an hour from the store. An older salesman helped me before when we did a couple small projects. This time a saleswoman helped us. She said it would be installed in about three weeks. That became about two months. We have a Sleep Number bed. When the installer walked in alone he said he had never seen one before. She had misled him by saying it is an adjustable bed. By the way he did a great job of figuring it out and getting the job done. I was very disappointed in her lack of professionalism. read more

On October, 25th, stopped at Carpet One to look a floor rugs, 4 total needed.  Salesperson, Sherry-Lynn Passana waited on us.  I explained what type of rugs I was looking for and that all the rugs would be in one room and would need to match.  She showed us examples in a book, and agreed that they color scheme was what I was looking for. At that point, I told her I would call with the sizes that I needed the following day.  I called her, and we spoke about the sizes, and she gave me the quote.  She said she wanted to check and see if the rugs were in stock, I had a return call from her, about 20 minutes later.  At that time, she told me that the rugs were in stock, however there were only 2 rugs in stock on one of them, and that if I was going to order them, I needed place the order immediately to make sure that the rugs would all be available. I agreed and placed the order. I was never told that the rugs were non-refundable.  I received an invoice in the mail regarding the purchase, and never signed or initial any of the contract, the following week. The rugs were to arrive the following week, I called Sherry and she said they had not arrived.  She than called the warehouse, and was told there was a mix-up on their end and their computers had the wrong inventory and they were short 2 of the rugs, but no problem they would be there the following week. I contacted Sherry, the first part of November wanted the new rugs for Thanksgiving, and was then told that the rugs were stuck out on the ocean in a cargo container but would arrive as soon as they get off the ship. Expect another 3 weeks for delivery. Called Sherry, on Friday, January 28th, regarding the rugs, and she checked and the rugs had arrived I was than informed to pick the rugs up at one of their sister stores.  We picked the rugs up, and immediately, after paying for them, and driving to the loading dock, and as they loaded the rugs it was apparent the colors were wrong.  I was instructed that if there was a problem, I needed to go back to the Carpet One store and speak to my salespersons. On arriving, Sherry went to ask her supervisor what to do, she came back and said they were non-returnable and non-refundable.  I than went to her supervisor's office and told him that he needed to come out and look at the rugs and figure this situation out.   He was unwilling to even talk about the rugs said that it's policy and he would not consider a return and tried to say it's a difference in the color dye of the rugs. Said these rugs are far from the rugs we picked out, these are bright blue and unacceptable.  We left the rugs at Carpet One, told him he would need to figure this out, that we were not accepting them. I am attaching 2 photos, the darker one is what we were expecting, the blue one is what arrived. There are so many of these scams on Facebook, that I see people posting they order something and a lesser low-grade product arrives, I felt going directly to a brick-mortar building and business that has operated for many years in Rapid City, SD would treat us fairly, I guess I am totally mistaken. I will add that this is not Sherry's fault she is just following what her supervisor is saying, she's a sweetheart and easy to work with. I would rate her with 5 stars. Can't see where to attach photos. read more

Carpet One Floor & Home - Rug I ordered. - Flooring Near Me - Rapid City, South Dakota

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We wanted to redo our bedroom floor, and got these guys recommended to us by a friend. We walked in and asked for Tom, and he was so great. He took us straight to all the close out flooring and saved us so much money! He was kind, informative, and didn't treat me any less of a customer because I'm a woman! You know, as if I didn't know what I was talking about. Carpet One (and Tom) you have earned return customers when we replace our floors downstairs! Thank you! read more

Ours was not a huge carpet job, but we walked in, were approached immediately, and treated as if we had a major installation. All we needed was carpeting for stairs. The representative showed us options in our budget and scheduled an appointment. The installers showed up on time, did a very good job and cleaned up the mess. We would definitely use Carpet One again. read more

Horrible installation. Bubbled up as they did not stretch the carpet. Plus they fried our outlet so we had to hire an electrician ($125.00) to repair it. We would NEVER hire them again!!! read more

The carpet we bought was delivered three after the promised delivery date. Poor service.