I contracted Carr & Associates to do a residential appraisal on a rental home. The appraisal was requested on line and via a phone due to the fact that I live out of town. The appraisal was completed and the service was paid in full. Eight months ago my computer crashed along with all my files. In an attempt to recover as much of my real-estate documentation as possible I contacted Carr & Associates and asked them to provide me with the electronic version of the appraisal they had completed. The lady that took my request took down my information and asked me to send her an email so that she could provide the appraisal as an attachment. A few days went by and no reply by Carr & Associates. I called once again and spoke to the same lady (name?). She stated that they did not have any of the files electronically and could not help me. I found this a little hard to believe ...that a business would not have files (electronic) or hard copy available or stored in some fashion. After all I learned the hard way about not keeping a back up drive but a BUSINESS? I asked her about their record keeping process at which time she stated that the "Hard Copies" were kept OFF SITE and she could not get to them. At this point it was evident that she was not willing to help me out. Their customer service is lacking to say the least. A word of caution to all others that may be looking to employ the services of Carr & Associates...CUSTOMER SERVICE is NOT their strength. read more