My first visit to Carroll's Auto, for service was very disappointing. I will not return. My respected mechanic, thought instead of guessing with my issue with the car, I should take my Envoy to the dealership and have them diagnose the problem. The problem; in the hot weather my car would occasionally continue to run even though I shut it off.
I was not there watching every moment, but when I did check a few times, I never seen anyone working on my vehicle. I checked with Josh, for an update. His replied, "The mechanic was chasing a short. After spending 2 1/2 hours waiting for an answer or a repair, I asked Josh, "Was there any safety issue if I just put the car into reverse to shut the car off. He said, no. I told him, "I'll take my car then and be on my way." Within five minutes, Josh came back and said, "The mechanic found the short, it was a cord and they remove it. I ask to have the cord so I could take it to my mechanic. I waited quite a bit of time for my bill. They made me feel like my time was insignificant and they would get to me, when it was convenient to them. My bill totaled $172.48, $162.21 labor and 9.73 Supplies and or Hazardous Waste Removal. When I left, I got into my car turned I turned it over and could not put it into drive because it was locked. I went back in told Josh; the console was locked up and I could not place it into gear. He got the mechanic, he asked for the cord, I gave it to him, and he put it back on the same place he showed me in the garage. I asked him, "Did you just put that cord in the same place it originally was?" He said, oh, no!!! There is certainly doubt in my mind. Barbara Boucher read more