Dresses are beautiful. Staff were somewhat unhelpful. Dress was missing a button. I had to ask if…read morethey had it anywhere, or another, and for a discount. Not very forthcoming with a way to fix it. Crummy. Another staff person eventually found it or another button randomly in a drawer. Worst part is- day of baptism: black security tag left inside dress! Wow. Explain that discomfort to a baby!! Tried to get it off. Impossible. BIG oversight by the store and a headache to deal with on the day of the baptism!

They have been going above and beyond to help customers exchange dresses due to cancellations…read morebecause of the pandemic! They will set up an appointment for you as they have to limit the number of people in the store. The staff wears a mask and sanitized the change room before we went in. Excellent service and beautiful dresses!

Absolutely unacceptable experience with West Coast Kids. I placed two separate online orders -- one…read morepaid with a gift card and the other with my credit card. Instead of refunding each payment to its original method, they refunded both orders entirely to the gift card. This is not only misleading but feels like a deliberate tactic to trap customers' money into store credit, whether they want it or not. I reached out to customer service, hoping this was just a mistake, but was told there's nothing they can do. No accountability, no flexibility, and no attempt to resolve the issue properly. It's extremely frustrating and frankly feels like they're taking advantage of the gift card system to benefit themselves, not the customer. I will not be shopping here again -- and I strongly caution others to read the fine print and be wary of how refunds are handled.

In store the guy was very helpful this go around . However my stroller I just bought yesterday is…read morehaving an issue. The customer service when you call is whispering and has no idea what a Nuna stroller is. I asked to speak to someone else who might know. Still whispering she explained something about a car seat. Big language barrier and not knowledgeable over the phone. If you have a problem with anything... calling isn't the answer

GREAT CUSTOMER SERVICE!!! Last week I went into the store to…read morepurchase a gift for a little girl. Her parents are good friends of mine and I wanted them to know that I appreciated their friendship. I purchased a Gucci little dress. It was so beautiful. The staff were amazing and I loved the experience. They were all helping me pick the perfect gift for the perfect girl. The parents loved the gift and I know the mother will probably buy something to match the little girl's outfit. This store is a gem. I would advise anyone to shop there.

Amazing selection, good service. Simply way too over…read morepriced. But I guess if they have the exclusive on some of the big designer names they can price it whatever they want. And if you want it you're gonna HAVE TO pay for it.

I came in and asked if they can take the clothes I am selling and they turned it away and said it's…read moreclosed for the day it was around noon time and since that day I called EVERYDAY to ask if their counter is open for two weeks and they always said IT'S CLOSED FOR THE DAY and come or call tomorrow! At random times! I am asking for their names and they would not tell me so I can keep track! I am so done with this location I will just drive through a different location than going to this one SAVE YOUR TIME PEOPLE! People here are rude and won't even bother helping you when you try to buy stuff. When it comes to their clothes why do they accept stuff that are just not usable anymore? AVOID THIS LOCATION! SAVE YOUR TIME DRIVE SOMEWHERE ELSE. HIRE NICER AND BETTER EMPLOYEES!

First of all I drove all the way here on a Sunday only to find out that they don't take items on…read moreSundays. returned on a Monday and they literally offered me $6 for an almost new (worn twice ) $250 coat. staff was rude too

Came across this store one day while walking towards food court and was so impressed with the…read moredresses here. The quality is superior in all of their dresses and I wanted to buy every dress in the store for my daughter. Owner was very helpful giving suggestions with styles and sizing. I ended up getting the one flower girl dress for my 14 months old daughter and it fits her so well. Lastly, I can't believe how affordable it was too as compared to bridal stores that charges average few hundred dollars. I will definitely be revisiting for future special occasion dresses.

This shop has one of ABSOLUTELY CUTEST baby & children wear I have ever seen. It is true I am not…read morean expert in babywear but here, OMG! All sort of animal motives, nice colors, great materials, and especially Canadian signs such as bears, cariboos, owls, beavers, etc. So if you want something Canadian for your baby, go to Hatley or Roots, which is pretty close by. You will go crazy from the cuteness exposed there ;)

I love kids cloths - the itsy bitsy teeny tiny sizes and the adorable prints, and until recently I…read moresimply admired them from a distance. Occasionally when I came back to Canada to visit, friends would send me with lists of clothing to picking up here and bring back to them. But I never really had reason to purchase these pint sized items. But with a niece and another on the way I'm in full aunty mode. Although I find kids clothing expensive in general given the size of the clothing and how quickly it gets outgrown (not to mention dirty) Hatley's pricing is quite reasonable, especially if it's on sale - then if you can think far enough in advanced (or don't mind having last seasons prints) there are some fantastic bargains to be had. I just picked up the most adorable raincoat for my niece (on sale of course) and am putting it in the mail tomorrow!