Very disappointing experience at this Toy Story shop in Civitavecchia…read more My daughter was quietly looking through a stack of small toys, trying to choose something she liked, while I stood right next to her browsing a backpack for her. When two other customers entered the store, the staff member suddenly became visibly flustered and seemed suspicious, repeatedly looking back and forth between us and them as if we were going to steal something. Without any polite warning, she rudely yelled at my daughter to stop touching the toys. These were small interactive water-ring style toys meant to be handled so you can choose the one you want. I calmly asked how a child is supposed to choose a toy without being allowed to look through them, but instead of explaining, she became defensive and rude. At that point, I decided we would not be making a purchase and began to leave. The situation escalated further, and I left feeling disrespected and unwelcome. Overall, a very unpleasant interaction and not the kind of customer service you expect, especially in a place that caters to children.

Every toy imaginable for any age. Beautiful and large store! Right in the heart of Florence.read more

Located on one of the main streets in the city center and with a display window full of army…read morefigures, dolls, and a life-sized samurai Playmobile figure and even bigger stuffed polar bear, how could I deny my kids when they beg me if they could go in "just to look"?! Dreoni has so many sections filled a huge selection of toys--from all-American Barbies to Pinocchios, baby toys to train models, bouncy balls to puzzles, build-your-own stuffed animal to musical instruments--if you're looking for a specific toy, Dreoni probably has it. Although there was an occasion or two (possibly even three!) when we left Dreoni without buying something, we usually left the store with an item, even though the prices were a bit on the high side. If you do buy something, check out is very peculiar: you give the item(s) to a check out staff member who then adds up the prices of the items. You then walk to another counter and pay another employee before returning to the first staff member who has wrapped your items. Always threw me off but it works for them. Treat your kids, and the kid in you, to a visit to Dreoni. It's almost as fun as museum and you can score some cool action figures or baby dolls while you're there!

Amazing statement of customer service and all hand made wooden toys and craftsmanship. I was…read morevacationing in Florence Italy with my family and my daughter wanted to buy a unique toy/souvenir from Italy so she found this business online. We went there and everything was truly magical. We bought few souvenirs and left with a positive experience to remember for years :) keep in mind the toys are bit pricy but also remember it's all hand made in Italy and a family owned business, you're paying for top quality craftsmanship with toys and figurines that almost could talk to you. Amazing.

Such unique and beautiful crafted toys / houseware for anyone on your gift list. I stumbled upon…read morethis place while on a romantic walk with my husband. I wanted to buy everything! And I indeed bought a lot and will definitely visit on my next trip to Florence.

Friendly and helpful staff. Small but interesting items. A fun place for the kids to look around.read more