We all know Staples is an office supply chain, but my latest venture into this place tells me that…read morethey are looking to diversify their offerings, and the focus on office supplies is getting murky. Upon pulling up to this location, you see a large banner on the side of the building touting a collaboration between Staples and the defunct Party City. This is a partnership that brings in balloons, helium and other event items. This could be a smart move by Staples to integrate special event items. "Oh, Debbie from Accounting is celebrating her 10 year anniversary with the company?" You can pick up a balloon bouquet and streamers while you're picking up some toner. It's not a bad pivot, it's just that first and foremost, I think the selection in their office supplies is narrowed to make room for stuff like this and some ginormous bargain bins I'll go into momentarily. Problem is I think Staples prices are steep, and it's not like you are getting exceptional service or an immaculate atmosphere to make up for it. I only find myself at Staples as a last resort. On this occasion, I had come for some packing supplies. I begrudgingly paid the ridiculously high prices because I needed the supplies, but time and time again, I find Staples is not synonymous with value, or the breadth of selection I would expect in 2026. While I was making my way from the furthest reaches of the store (which is where they keep the shipping supplies) to checkout, I was temporarily distracted by some curiously large bins that held some of the most random things. Things you would not expect to find at a Staples. Things like nose strips, multipacks of paprika (yes, the spice), romance novels...basically junk. This stuff gets put out once a week and each successive day, the price of the items in the bins gets reduced. It's like troughs of crud. I'd much rather them focus on bringing in the best assortment of office supplies instead of diverting to bargain basement tactics. Instead, I'd like to see more selection of office supplies at better prices. It's really that simple.

Staples Store # 1251 16817 Coit Road…read moreDallas, Texas 75248 Subject: Incorrect TSA Procedures and Horribly Rude Employee, "Laura" Date: March 18, 2026 Time: 10:40 AM Staples Employee: Laura · Arrived at store in time for our 10:40 appointment to complete TSA PreCheck process for my wife, Carol Alman. · The bulk of the TSA PreCheck information had already been submitted online utilizing CLEAR Application ID M4BW-45CP and she already has a passport. · Laura was already helping someone else, who we found out had a 10:50 appointment, so the had in fact jumped ahead of us. · Laura rudely told us to, "Sit over there!", apparently away for the CLEAR kiosk, which we did. · When she was finished with previous client, Laura told us that we had missed our appointment, even though we had arrived on time, no one else was waiting and not even bothering to look at appointment schedule. · Website clearly states" Walkins Welcome". · Once she did look at the appointment list and without even bothering to pull up our partially completed online application, she stated that my wife had to have her birth certificate, her previous marriage license (husband died ~28 years ago), and her current marriage license, even though we have been married for nearly 26 years and have resided in the same house since 2003. · THE ABOVE IS A CLEAR AND INCORRECT REGULATIONS ERROR, AS THIS INFO IS GATHERED WHEN APPLYING FOR A US PASSPORT, WHICH SHE ALREADY HAS! · I, admittedly, was getting upset with Laura, as we had driven 0ver 40 miles, had arrived at the correct appointment time, and she was CLEARLY mistaken in her statements to us as to the required documents needed. · I asked Laura to please pull up my wife's application on CLEAR and, if more paperwork is required, we will correct and come back. · All correct paperwork was brought to Staples and previously submitted online via CLEAR. See below: * After Laura stalked off and made us wait an additional five minutes, "In case her next scheduled applicant arrives", which they didn't, she grudgingly escorted my wife to the CLEAR kiosk. * Upon walking to the kiosk I was met with a disturbing attitude from Laura. She was very dismissive and rude. While wearing a mask and speaking in a low voice I had to ask her to repeat herself several times. I mentioned I was hard of hearing, and after recently having cataract surgery the fine print was hard to read. This obviously annoyed her and I was made to feel stupid for my requests . She was adamant that I needed to show proof of a prior marriage name change, as well as a birth certificate to show my name at birth. The website did not say these documents were required so I came prepared to show my passport and ID as required. She was very defiant and rude throughout the whole process. I worked in retail management for over 40 years, I understand how hard it is to work with the public. Which is why I try to conduct myself in a calm and respectful manner. This employee, Laura, needs a refresher course on such. When the process was finished, I apologized for the above confusion. Her response was terse, and hateful replying that there was no confusion, implying that we were the problem. I hope this complaint does not go on deaf ears. This was seriously the worst customer service experience I've ever had. Now, I don't anticipate any corrective action will be administered to this said employee, as Laura has complaints online going back well over a year on Google and YELP. My concern and main complaint is twofold: * How many people has she sent packing with incorrect info that came to Staples in good faith needing a passport and/or TSA PreCheck? * How many people has she sent packing never to give Staples another thought and taking their business elsewhere, i.e., Amazon, Walmart, or Best Buy? It's no wonder that Staples (under the ownership of Sycamore partners) is failing as a company.

Awesome customer service! I came in on Monday to get some important papers printed and mailed…read moreovernight. The two lovely gentleman working at the print counter were so helpful. Daniel went out of his way to help me select the best cost effective way to ship something overnight by googling the differences between each option. I didn't know office max could do this!

It's understandable why people prefer online shopping. My visit to OfficeMax was disappointing due…read moreto an apparent internal dispute, resulting in unavailability of assistance. I don't recommend this store; unsure about other branches. Perhaps there wasn't a dispute, but the overall atmosphere was unpleasant with everyone appearing grumpy during my visit to OfficeMax. This, coupled with the lack of assistance, makes me hesitant to recommend the store. Uncertain about other branches.

My dude over here was super helpful and was doing his best to save me money. He was willing to do a…read morecustom print job, but he let me know that the self-service would save me a few bucks. For that alone, I would return here. The only ding is for the terrible roadwork around this building. I had to take a lap around the block to get to it.

Thank you Gloria for all your help! She helped me resize my flyers, recommended types of paper, and…read moreheld my hand through the process as a new costumer! She also suggested I create an account so I don't have to reshare files whenever I want to print more flyers for my tutoring business! I really appreciate the kind and informative service!

I have nothing but great things to say about working with Dallas Desk. Jessica was so informative…read moreand helpful in the design process which i struggle with the most. They have a huge showroom where I could see the furniture and they were able to order and customize what I wanted for our office. Quality furniture name brand furniture- The process was seamless. Thank you Jessica!

I struggle to find anything positive to say about this group. I only wished I had checked the…read morereviews before doing business with them. This process began months ago, when I made the decision to visit the biggest stores in the metroplex and pay full retain price for office furniture because I was in a pinch and I didn't have the time to play games with supply chain nonsense. I visited the Dallas Desk showroom and the sales experience with Kyle was great. He seemed trustworthy, professional, and pleasant. They of course have no inventory, just showroom and everything comes from a warehouse "down the street." We were very careful to order only the items that were in stock ready to ship. Which out of the gate was 2 week delay. Unfortunately it took Kyle two weeks just to complete the sale and place the order. More actually. So long, that by the time he got everything ordered none of it was available. This was September and we are now in the last day of November and the order has still not been completely filled. Phone calls and emails are not returned. The last communication I got out of Kyle was an explanation that he is so busy with big orders he doesn't have time for a little order like mine. After being lied to repeatedly I asked to speak to his supervisor Nancy. She spent the entire phone call attacking me and explaining why my expectations of customer service was the problem. She offered no help other than to promise I would have the items by November. When she was done attacking me, she began to attack Armando and the warehouse staff. When this call was over it was clear that everyone in the world was at fault except her and Kyle. Don't expect much help here. Well, November has come, and after today it will be gone. I still don't have my order. I should mention that I never even got the desk I wanted. A smaller desk was substituted in its place due to lack of inventory. It should also be mentioned the desk I really wanted we never ordered because it was 2 weeks out. So we settle for the second place desk that never came and was never available, and then a third desk was substituted for it since it wasn't available, and months later I don't even have the full set. Expect lies, high prices, poor customer service, and no inventory.

Office Furniture Pro, is giving my office furniture company, consistently an average of 19.33% ROI…read moreon my Google PPC Campaigns over the last 6-months.

From the owner: We specialize in custom office design, space planning, buying and selling of new & used office…read morefurniture, business liquidations, installation, deinstallation, relocation, repair, and storage for the office furniture industry. Our network of verified professionals include new and used office furniture dealers, manufacturers, facility managers, project managers, interior designers, and technology providers in the office furniture industry.

Small cute stationery store. Has homemade cards and a good selection of pens and some small gifts.read more

From the owner: We have stationery from all over the world. Unique gifts, pens, notebooks and much more.read more

This place is an excellent spot for inexpensive and quality furniture. As a new college grad, I…read moredon't have a ton of money saved up and don't want to head over to Nebraska Furniture Mart to spend $$$$ on furniture for my new apartment. This place hooked me up excellent. I bought an amazing couch here for $350 (new). When I was looking at two other stores in the DFW area, the SAME exact couch was priced at $60 more expensive and $500 more expensive. Yes, you can get the same couch here for $500 less than other stores in the DFW area. That's INSANE. They also have a clearance section in the back with returned furniture that is marked down to dirt cheap prices. I got a like new night stand for $35, an amazing bookshelf for $57 and a solid TV stand for $90. A new dresser here cost me $250, new kitchen table was $100 and as I said earlier my couch was $350. That's a total of $882 to furnish an entire apartment with high quality furniture. I have friends that have spent over three grand furnishing their place! The deliver service they utilize is a bit pricey ($85 flat rate) but it beats hiring movers. The guys working here are super friendly and don't try to push you into buying anything. This place is where you want to visit if you don't feel like spending a fortune on furniture but still want high quality stuff.

So you already know I like the other Charter Furniture location. They call it the Retail or…read moreCorporate location, and this one is referred to as their outlet facility. The retail location referred us to this outlet location, and we're very thankful they did. In fact, some of the same items we looked at that were 400$ at their retail location, were $180 at their Outlet store. This place is a bargain for high quality furniture. It's clear their stock changes regularly, so I highly recommend checking this place out on the regular. Interestingly enough, one of the new chairs we bought had a rental return that matched, so we got a matching pair of designer high quality chairs for a steal. Be sure to look at the entire store. The facility isn't as nice as the other one, with this one having more of a warehouse feel. I'm not even sure it's as big as the retail location, but you're not here for the facility anyway. You're here cuz you're going to save a fat stack on some furniture. Marco was really helpful and very knowledgeable about the furniture. He showed us everything and was very informative. Francisco was nice and friendly, and was even flexible when my wife demanded pillows that went with a different couch... even though we had already paid. Delivery was smooth. We actually purchased items at both locations, and the delivery company owner Alex picked up items from both stores to deliver them for us on one delivery, and for a bargain! Alex and his crew was very familiar with furniture delivery and all furniture was delivered without any marks on the new items or on the property. He was about 10 minutes early even. To top it off, I negotiated with Alex to move my existing furniture out of the way for the new furniture! I'm no Charlie Sheen, but 'Winning!'

This store is well stocked and meet the office needs well. Well maintained and organized. The staff…read moremembers are very helpful and the checkout process was efficient. Prices are competitive with other stores. The store also accepts Amazon returns.

I recently came to this Staples to have return address labels and mailing address labels printed…read morefor my wedding invitations. The employees at the printing center were very rude and acted as though I was inconveniencing them, even though the store was empty. I was told that printing 10 sheets of paper would take 3-5 business days, which makes no sense. It's 5 minutes of labor and 20 cents worth of ink, and I brought in Avery labels that I had already purchased. I was informed that I could purchase an expedited time and have them done in 2-3 hours for $2.95, so I did that. The male clerk had me write down my name and email on a business card and informed me that I would be emailed when they were done, and I never was. I returned two days later after not receiving any communication only to find out the labels were done the same day. I requested a refund on the extra fee I paid, and the print counter employee, Fenny, was extremely rude to me. This was overall a very negative experience and I will not be returning to Staples for any printing needs. The labels turned out nice, if they hadn't my rating would be one star.

Great pricing and excellent service! Rigo went above and beyond to make sure everything was taken…read morecare of. He was helpful, professional, and made the entire experience easy. Highly recommend!

I was looking for replacement base and wheels for a styling stool. Ricco went above and beyond to…read moreget me fixed up. Jennifer was very pleasant also!

For top of the line office furniture this is the place to go. Not only are they the largest HON…read moredealer in Texas, they can offer you just about anything from your office stationary and stamps to your office furniture needs. They have a huge catalog that is updated yearly to offer anything and everything for your office and break room as well as small items that are needed in offices that most don't think about; coffee filters, soap, kleenex, ect. Literally ANYTHING you need for an office they have it. They also offer quick delivery on all items as well install for office furniture. A women named Shae that works the front desk and answers the phone is extremely knowledgable and helpful. They also have a small section of furniture this is for cash and carry only, otherwise all items must be ordered. I would highly recommend buying from them if you are looking to set up an office.

My company was looking for cubicles and went to Plano office supply, Tom was very helpful and gave…read moreme good info. I went up the next couple of days because I was in the area and was inquiring about used furniture, the lady up front said she didn't have time to take me over to the showroom (two doors over) because the public is not welcome? Needless to say not sure what other job she was working on other than selling their furniture? Rest assured my company's cubicle and new office furniture purchase will be elsewhere.