Was very good with me Helping me…read more Answer all my questions Given my son money I will give

If I could give no starts I would. I would like to express…read moremy deep concern regarding an experience I recently experienced involving my son seeking help for addiction. My son who made the difficult and courageous decision to ask for help was required to wait for an extended period (7+ hours) without being allowed access to basic restroom facilities. Regardless of the circumstances that brought someone to seek treatment, every person deserves to be treated with dignity, compassion, and respect. People struggling with addiction are human beings who are often at one of the most vulnerable moments of their lives. Denying or delaying access to basic human necessities sends a message that they are less deserving of care and compassion. This type of treatment can discourage individuals from seeking the help they so desperately need and can undermine the trust that healthcare and treatment facilities work hard to build. I understand that facilities must follow policies and procedures, but those policies should never come at the expense of a person's basic human needs. I respectfully ask that this situation be reviewed and that consideration be given to ensuring staff are equipped to provide humane, respectful care while maintaining safety. I hope this concern will be taken seriously and used as an opportunity to improve the experience of future patients seeking addiction treatment. Everyone deserves to be treated with dignity, especially when they are taking the first step toward recovery.

I agree 100% with Bella M. who posted a review on March 6, 2026…read moreabout Gabriel. He is a total angel. Incredibly caring, patient and so professional! He helped us sort everything out and made it a wonderful experience while my relative stayed at the facility. Thanks to him she was able to obtain the needed therapy and medical care. Thank you Gabriel!! Then there is Lynn, the Director of Nursing who was also most helpful whenever there was a medical issue that needed to be addressed with the nurses and or nurse assistants. Thank you Lynn!! Jordan, the Administrator will also step in whenever his help is needed and make things right. Thank you Jordan!! Cleanliness all throughout the facility is evident and very important in a medical setting. Meals are nutritious. And they also provide snacks. I believe it is important for family members to stay engaged and participate in the care of their relatives, to ensure an open line of communication with personnel and Management, to bring up questions and concerns.

First of all, I want to thank the gentleman I spoke with I believe his name was Gabriel. During…read morethis transition with my father, I spoke to several people, and it has been an incredibly overwhelming situation. It's not something I take lightly, and there are a lot of emotions and decisions involved. From the very first phone call, Gabriel showed a level of care and patience that I honestly had never experienced over the phone before especially before even visiting the facility. He answered all of my questions, and what really stood out was that he also asked thoughtful questions to better understand our situation. He helped turn what was a very stressful moment into something that felt calm, manageable, and reassuring. Because of that conversation, I already felt confident that my father would be in the right place. When I actually toured the facility, I was pleasantly surprised. It is very clean, very well kept, and you can tell there is real attention to detail. Most importantly, I truly appreciated how much care and compassion the nurses showed toward my father. That meant a lot to me and my family during such a difficult time. Gabriel, truly thank you. I couldn't have navigated this without your guidance and care. I can confidently say that if I or anyone in my family ever needs help with something like this again, you will absolutely be the person we call.

Stay away- all about making money! They take their people to meetings and leave halfway through-…read moredisruptive to the AA community at large - if they have a curfew ,then know which meetings you should go to- there are no consequences when people use again, they let them continue to come back because insurance pays-

In 30 days had 2 sessions with therapist, it was like she was deliberately avoiding me. Favoritism…read morebig time. They do not know how to taper you off of benzo's so if your DOC is that don't waste your time, it takes longer than 30 days to get you off those. I was sick the whole time I was there and wanted to go home, but I live in New York and didn't have money for plane ticket home, they want you to go to meetings from the time you get up till the time you go to bed. Then being so sick and barely able to function they dropped me off at Lax and basically washed their hands of me. I had no idea where to go because I could barely think. I almost missed my flight then had a lay over in Georgia what a nightmare couldn't just schedule a direct flight for me home. Once you do your 30 days they dont give a rats ass about you. Its all about the money!

This facility was an amazing experience for my 23 year old daughter. Right from the start, Beth…read morejumped in when we were in complete crisis mode. She orchestrated the initial entry phase with compassion and patience. She ALWAYS answer her phone. The staff was terrific including they're wonderful therapist Leslie, who gently guided us out from craziness into a calmer, much better communication style. Jen, one of the counselors helped with driving her to medical appointments, while always sharing her experience, strength, and hope. Evelyn,the clinical director was a straight shooter, outstanding in her field and understood exactly what my daughter needed. Truely, a life saving sanctuary that restored my daughter both inside and out! In much gratitude, Dawn

The Villa California was exactly what I needed. I went in for PTSD Trauma. There program was…read moreamazing. The staff, psychologist, therapist, and administrators go above and beyond for there clients and patients. I loved the fact that I could do therapy outside In different areas if I wanted. They are real people that want to help!! The house is nice and clean, beds were comfy, and other amenities were nice as well. The chef made healthy and delicious meals daily. I honestly can't say that enough good things about this place.

What a wonderful place filled with great staff. Someone very close to me was recently a patient…read moreover at West Valley Detox Treatment center. She had been to a few different rehabs, but didn't seem to help her. This place not only helped her mentally but physically as well. Their program for drug and alcohol detox did wonders. They care so much about their patients well being. This was one of the most difficult journeys but I'm so glad West Valley Detox in Tarzana worked their magic. Beyond thankful.

I heard great things about this place so I recommended it to my friend for her brother. They were…read morebeyond pleased and were beyond thankful. They loved the service, attentiveness, how clean it was, and overall the entire facility.

Amazing modern facility with quiet environment , breathtaking view and expert team, kind and caring…read morenurses , you get weekly therapist and personal trainer also. I definitely recommend this place as they saved my brother, I always stay grateful

From the owner: we are one of the best luxury drug and alcohol rehabilitation treatment center in the U.S . read more

I'll just leave this poem here you guys can get the gist of it…read moreThey told me 20 minutes before I was supposed to get into an Uber. And all the things they told me why I couldn't come. They let me in before this is a dual diagnose. I have a drug and a emotional problem. And they know and it's grief it went to someone's desk and they specifically said no. 20 minutes before I even supposed to get into this Uber. I'm rejected and now I'm at home and let's hope fentanyl or something doesn't take me out. The Weight of Compassion I've seen it all in recovery's fight, how we forget the pain our of the darkest night. We think we're better, we think we've won, but who are we to turn away anyone? Addiction can be combative, angry, afraid, and sometimes it feels like they lost they're way. "F you" or "go f yourself " sometimes is the best thing I can ever hear Because It shows me they're ready to fight for their life , but they're still stuck in fear! But every day is a new chance, a fresh start, even if they fall, we still have heart. We think we're strong because we've come this far, but what's strength if we forget who we are? Were weren't born in pain, or in love that was lost? So we can find our strength again and take it back at all costs! It doesn't matter if you were born rich or born not so lucky But fuck it what is money?power? Recovery if we still live in shame! But the point's not where we've come from or been, it's knowing we're human, we all have our own sin. Remember the day All we needed was someone to say, "Here's my hand, let me help you find your way." I worked in recovery, helped people stand, But trust me I've seen some fall and die It's shit i'll never comprehend. my mom always said, " I don't care if they've been here once or 100 times" let them in because you never know when the miracle will happen. WE WILL never turned anyone away no matter where they've been! I believe in divine intervention! That's why I have integrity and good intentions! It's not about days, not about the using streak-- It's about the  love and compassion, when it's help that they seek. Addiction has a grip on my boyfriend , and a lot of my friends and sometimes it feels like there's no end. But I'll never turn away, no matter how much they've fallen, because I know the pain of being forgotten. So If they need help, be here to stand, whether they stumbled or just need a hand. For profit isn't worth the price we pay, when lives are at stake, kiss my ass, we don't ever walk away. No matter your past, no matter your flaws, you're still worth the fight, still worth the cause. I'll never let you drown in the deep, because compassion's a promise I'll always keep. So the people that turned me away I say f you in the nicest way.!

Amazing . Their location in amigo sanctuary changed my life for the better. I am sober , and am…read morecoping with my trauma all bc of their amazing staff and therapist

I recently coordinated with the staff to discuss a rehabilitation plan for my cousin, who recently…read morestarted abusing again. They were very understanding, and more importantly, patient with me as I inundated them with questions. This is my first time doing something like this - I am taking over the responsibility for my aunt. The facility was welcoming and appears to be well thought out with respect to the patient's needs and safety. We have scheduled a date for my cousin to commence his treatment. I have a really good feeling about this place.

the staff mistreated me as a client when i told them i needed to leave early. they compensated for…read moreme to arrive there, 2 hours away from my hometown. the day i left, they told me last minute to find my own way home so they basically were stranding me but luckily i have good friends who were able to order me a ride. i wouldn't recommend this place, they only care when they're getting money.

My experience at Lake Balboa care center has been outstanding. The Physical Therapy is five stars…read more I am so grateful to this facility for them as well as the cleanliness here and the care. God bless you,LBCC

I am a patient here, I had my lower back spine surgery. I came here for the recommendation of other…read morepeople saying that this is a good rehab facility but for me it is one of the best facility. I am so thankful to all staff here at Lake Balboa. They helped me during my recovery including from the lowest position to top, DON Jonah, all very nice, all departments. I would like to especially mention some staff that I'm so grateful with.. nursing department- Jennifer LVN, Victoria Treatment nurse, Luisa nurse, Meybelth nurse, Lorraine RN, Amelito RN supervisor. CNA- Xochilt, Ana, Sylvia, Paula, Nicole, Jasmine. Laundry-Sonia, Juana. Housekeeping- Pedrina. Therapist- Arlene and Michael. Social service- Cherryl and Zoila, PA Shaina, activities- Freddie and Claire. and of course everyone. All of them are very compassionate on what they're doing. I want to recommend this place, very good place to recuperate and gain your strength back and making your stay not boring but enjoyable. I made friends here and hard for me to leave. I want the people reading this to experience what I experienced here. And if I will need a rehab facility again. I will definitely come back here 1000% sure!