Wow, with these reviews you'd think this was a last-resort type of option. In reality, Martz is…read moreScranton's lifeline to New York City. Since I moved to NYC, I've been taking the Martz bus to visit my family in Scranton pretty regularly. Let's say 6 round trips per year. I have never had any type of issue. I don't think the bus has ever been even ONE MINUTE late leaving Scranton or leaving PABT. While you do get a nice mix of working professionals from the stops in the Poconos, your stereotypes about *who* is taking the bus if not traveling for work are going to be pretty accurate. Is it painful to pay $133.99 to have to sit next to someone who spends the whole trip eating and talking on their phone? Yes. Have I witnessed people drink personal alcohol on the bus? Yes. Did I once witness a man--while on the moving bus--call Martz customer service (rather than speaking to the driver) to ask for the bus to be stopped due to cosmetic damage on the bus's exterior? Yes. Still, these people are greatly outnumbered by respectful commuters. It's not perfect, the price is way higher than you'd expect, but it gets the job done. The peace of mind and quality time with my family has been priceless.

The person who works at the Scranton terminal was really helpful. That being said, the company…read moresucks. You can call customer service but nobody will answer (even when you are second in line) or call you back. The online reservation system is confusing. It's actually one area where Greyhound is pretty good. I had no idea if my bus was late or not, and to switch to different bus is impossible online. It seems all geared to make you call the customer service number that nobody will answer

Nice bus depot but now this the 3 Rd time I used those vending machines and my bank card has had…read moresome extra charges banks been notified someone make sure staff knows

I'll be honest, this doesn't seem like the safest place to be. I was Philadelphia-bound, and I came…read morehere to wait for the bus. I didn't want to take out my laptop, but at least I read my kindle, and people generally left me alone. It was straightforward and easy to find my bus when it was time to go.

The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

Generally good, though it varies based on driver. Biggest source of frustration is 615 bus…read moreconsistently being late. Often the 630 will arrive before the 615. How does this happen? Doesn't seem like it should be that hard. Very little early morning traffic in the Poconos. Commuters are counting on timely departures to ensure they arrive in the city for work on time.

Been a passenger on a bus out of Stroudsburg Park & Ride. This is not one of the discounted rides…read more I pay good money. Recently my driver, who is excellent, has smelled of alcohol. This has occurred more than once. I have called Martz and reported it, but nothing seems to get done. Avoid bus #1681, driver Andy Pritt. May have to change my start time at work to avoid riding with him, especially on Monday mornings.

Small commuter bus stop that is just short of true park and ride by providing ticketing. The…read moreparking lot is divided into 2 with a back lot being a bit of a hike to the main building but there is a shelter in the back to allow people to wait. The shelter is not heated so winter wait is somewhat chilly. Overall it is a convinient place to commute from given the large number of buses servicing the stop.

We had a great experience using A.J. The booking process was easy, the bus was clean and…read morecomfortable, and everything was right on schedule. Our driver was friendly, professional, and made the trip stress-free from start to finish. I would definitely recommend them and will be using them again in the future!

We used this company twice in the last month. First Trip they were hired by our travel agency to…read morebring us to the cruise port. - on the trip to the port - the bus was freezing cold. This was in July for a group going on a trip to the Bahamas - it's not like we had sweaters. - on the return trip - the bus was showing signs of age, and rode very hard. The driver was very 'jerky' with the shifting, and proceeded to get lost in the local town for the drop off home. The second time was for a large group trip to a Phillies Game. This company was used by the organizers. - On the way to the game, the driver almost went the wrong way, and the passengers had to tell her the correct way to go. - there were 3 busses. We were supposed to stay together because of the parking passes. Apparently 2 busses did not get the memo and decided to stop at a rest area (there are bathrooms on the bus). Our bus had to stop on the side of the highway for 15 minutes and wait for them to catch up - the bus was very uncomfortable - like the shocks have seen better days - on the return, the driver had no idea where she was going, and apparently has never heard of GPS. After wandering for a half hour in the wrong direction, passengers were using their cell phones and giving her the directions to use. I cannot recommend this company - especially not their drivers.

For a $700 ride to and from the airport, there was nothing luxurious. Up pickup, the driver had to…read moreask where we were being dropped off even though he had the flight details. They were 90 min late to pick us up and I had to reach out. the van had a cracked windshield (I can see past that) but the used cups in the cupholder and lack of communication leads me to think uber would have been better.

Drivers were professional and on time. Vehicles were immaculate. Easy to book and the gentleman…read morethat I spoke with on the phone was very pleasant. Will use again and I highly recommend.

Hello Administration at the Bus Terminal- update your Yelp hours!…read more You havent been open till 6:30 in ages. Get a phone system! It just rings if no ones there to pickup! Hire another agent! Stop being so cheap! The poor woman there is overworked & has no days off it seems. What bus terminal is only open till 1pm daily? You guys close with no notice when she needs a day off. A sign on the door doesnt suffice when you wont pickup the phone and ppl go to but a ticket for the same day & youre CLOSED! . People rely on you and pay a pretty penny for tickets & the treatment of customers is abysmal. Worst bus terminal/service ever

The restrooms in the bus terminal say they are out of order when in fact they are not. I was denied…read morethe key to the restroom yesterday and today even though I used he bus to NYC. I was told the restrooms were closed on the weekends. In the past they were closed for almost a year until I made a complaint at City Hall. I will be going back to City Hall tommorrow as it is the City that owns the building. If you like to use a restroom on occasion I suggest you do not use this bus terminal.