If I could give a negative I would. They had my boyfriend arrest for credit card fraud, only to…read morerealize that they had the wrong person. My boyfriend has a very common name. All they had to do was verify the credit card or his identity. Instead everyone was disrespectful and treated us like we're low life criminals, assumed the worst, never once stopping to do their due diligence. Worst company ever. Terrible costumer service. Poor systems and poor communication. NEVER ever again will I do business with them. Since when does a refund make up for having someone arrested and jeopardizing their future over a mistake make up for things?!?

Well, I have been using Martz to go into NYC for more than 30 years and it has been always been a…read moregood experience. A family owned business, pillars of the community, and spotless comfortable seating and clean restroom, and providing employment for experienced licensed drivers, Yes you are safe. I just used them 2/6/19 & 3/16 to NYC, no different than any other time. In fact it was my pleasure to write a letter to Martz complimenting our driver. She was polite, friendly, welcoming, and gave full information as we traveled. She also had a nice smile and you knew that she enjoyed her job and was welcoming to patrons. We have a roundabout in our community that some locals are having a difficult time with, well she drove that 55 seat bus easily. When we pull in, I always check to make sure I didn't leave anything behind. So, I'am sharing my experience about an excellent company. Just think what it would cost if you drove in??? Thank you Martz for serving our community. Marilyn G.

ZERO STARS IF ANYONE IS READING THIS GO TO CONSUMER AFFAIRS…read moreAND READ MY POST HOW ME , MY MOTHER AND OUR BELOVED SUPPORT DOG LUCKY WAS TREATED. Yelp is only limited to posting something long June 18 2017 when me and my mother was discriminated, harassed and threatened in the bus.I was told by Darryl , Eric and Myron from Greyhound they would give me some kinda of Refund if I don't file a claim. As soon as I emailed them back I'm not going to file and I just want to get compensated of the horrible experience we had. I never got a response from them. I left so many messages on their phone and emails and still being ignored. I finally got even speak to Eric and Darryl on the phone and they gave me their word they will give me a refund but still nothing in the mail and when I tried calling back none of them called me back. What kind of mistreatment is this??!! Just absolutely disgusted by this company. First time and last time with this company.I will make sure everyone knows what kind of people they are and how UNSAFE IT IS IN THE BUS. No wonder they have the worst customer reviews **ps I WANT TO THANK THE LOVELY EMPLOYEE WHO WITNESS THIS FOR HER THOUGHTFUL LETTER TO ME IT TOOK ALOT OF COURAGE TO WRITE TO ME I WILL PERSONALLY THANK HER. Rip.... Lucky.... you will always be remembered and thank you for everything you did for me...

I would just like to let everyone know that if they need any type of Limo service to call Parrish…read moreLimo (parrishlimos.com) at (570) 655-3737 or (570) 654-3681 and speak with Donna. I called around and found that Parrish Limos was the least expansive and most professional to deal with. Their drivers Gary ( who pick us up on a 18 passenger Limo Bus at Philadelphia Airport and drove us to Wilkes-Barre and then drove us to NYC on 2 separate occasion) and Allen ( drove us on a 14 passenger Lincoln Navigator to attend a wedding and reception) was very polite and safe drivers. For the 3 separate occasions, it only cost $1610.00 including tolls, parking and 15% gratuity for the drivers. Also the 3 different Limos we used were very clean and beautiful.

I am a senior citizen. I'm not able to stand for long periods or maneuver around the way I did 30…read moreyears ago. When I got on to the bus in Scranton heading to Wilkes-Barre, the senior citizen/disabled seats on the right of the bus were pulled up and strapped. The opposite side someone had scattered plastic bag and dirty rags all over them. Sitting on another seat next to my friend was very uncomfortable I moved the rags and plastic bag over so I could sit in the senior citizen seating. A man who appeared to be instructing the driver came over to me and started to yell at me and chastise me for touching his stuff and moving his stuff. He ranted on and on until I stopped him by saying that "I am a senior citizen and I'm sitting in a senior citizens seat". There was no obvious need for the other seats to be pulled up and strapped in and there was no obvious need for him to take up three seats with plastic bag and rags. He seem to need the last word because he kept ranting on ' don't be touchin mah stuff's. Arriving at the bus station in Wilkes-Barre I found it to be plastered with pigeon droppings and messy construction. The teller behind the glass was unable to answer any questions about bus routes. In fact she had to Google it.

I cannot agree anymore with Carl B. If only zero stars were an option…read more.. I dealt with Coleen - who is supposed to be their Operations Manager, someone named Melissa, and another extremely ignorant individual in the morning. My Mother and I were scheduled to ride to day-two of a three-day dialysis training session at her usual dialysis facility. 1. The driver was late, and despite my literally standing on the sidewalk and waving, she passe me. Didn't even slow down. I KNOW she saw me, as her head turned. She turned around, came back and said she couldn't see my house number. 2. Once on the bus, she said our drop-off was on 315. Wrong. When we told her the correct info she said she had to call dispatch. Dispatch said to bring us, so she backed out of our driveway, and began driving to Wegmans to drop off another passenger. Once on the road dispatch said she had to take us to the (wrong) location. Then the driver asked if she should wait in the parking lot while they figured it out. I asked what the holdup was, because who would arbitrarily just decide to go to Dialysis? With a snide tone, she replied that the orders were "faxed", so they had to get the change in writing from whoever paid for our ride." After about ten minutes, dispatch said they could take us to dialysis. 3. About 10 minutes into my mother's treatment, a VERY nasty lady called literally yelling (The nursing staff looked and even wondered why their dispatch was so rude) and said they were sending someone to get us because they "talked to Geisinger" and we are "at the wrong place." I told her we were at the right place. (I used to bring my mom 4x a week to this same place. All of her appointments are at this same place.) She became louder and insisted we had to leave. 4. The Nurse talked to Geisinger got it all settled and confirmed TWICE (once in the morning at once at about 2:00 when the training was over) that we were to be on the 3:45-4:15 pick-up 5. No one shows. When we call I first get melissa who insists that Geisinger "canceled" and I had to speak to them. I told her we already talked to them, and confirmed our pick up time. I then asked for her manager, who was just as rude as the other two women I spoke to there and the driver - her name is Coleen "The operations manager". Who yelled the same thing. 6. We called Geisinger, and they reconfirmed what they originally said. They also had no notes of a canceled ride for us either. (If they DID it would be marked in our account.) I gave my contact number to Geisinger, and they called back to let me know that they would b picking my mother and I up within the next few minutes. All this happened after they did not come at all to pick up my mother yesterday, and canceled her return trip. Local officials will be hearing from me too.

Nice bus depot but now this the 3 Rd time I used those vending machines and my bank card has had…read moresome extra charges banks been notified someone make sure staff knows

I'll be honest, this doesn't seem like the safest place to be. I was Philadelphia-bound, and I came…read morehere to wait for the bus. I didn't want to take out my laptop, but at least I read my kindle, and people generally left me alone. It was straightforward and easy to find my bus when it was time to go.

I booked a van through Black Tie months in advance and paid the full amount due up front. I was…read moregoing to use the van during a birthday trip to hit a number of local wineries and breweries. At the time I booked with them, I didn't know the precise address of our VRBO property so I told them I would get them that address ASAP. Black Tie called me the day before my scheduled trip to remind me about the address. I called them back immediately to give it to them. However, the voicemail I received from Tom was incredibly snarky and sarcastic. One direct quote: "VRBO properties encompasses two counties up there in the Pocono Mountains, so if we go around to a couple of their different 237 spots that they have listed, it could take us most of the day to find you." I get the point - you need the address. There is no reason to be snarky. However, this alone would not have warranted a 1-star review. The next red flag was on the morning of the trip. I received a call from the driver who was asking me a million questions encompassing all of the information I had already provided. I had given them our address, but he was pushy because I hadn't provided the zip code. He asked me to verify the order of wineries and breweries, but when I did it by name of the winery/brewery, he interrupted and asked me to do it by city. So I had to look up the document I provided to them months before to do so. It seemed clear to me that they didn't want to take this trip or were somehow unhappy with the pricing we had agreed on months before. The final straw was at 11:41AM - 19 minutes before they were supposed to pick us up (at the address we had provided the day before) - I received another call from Tom. He told me that the water pump in the van broke and that they didn't have a replacement vehicle so he would be refunding my money. While I get the refund, that doesn't fully rectify the issue, since I was left without transportation for the day. If this had been something more important - like a wedding - I'm sure I would have insisted that they rent a vehicle or do something to provide the scheduled service. However, given their bad attitudes and pushiness, I decided to take the money and hope that the check didn't bounce. I will never use this company again and I would be reticent to recommend them to anyone given their last minute cancellation.

I WOULD GIVE A 20 STAR REVIEW!!!! Tom went above and beyond for a surprise trip birthday weekend…read moreme my sister and brother pre- planned for or father who is 82 years old Tom was supposed to take us to Philadelphia both ways but our circumstances changed at the last minute. I quickly got ahold of Tom and he took us to NYC. I explained to him my dad had not seen my brother in over 3 years and Tom showed up with a party bus so we could all see each other and spend quality time together. Tom's son-in-law Tony picked us up in Philly, plans changed again my sister broke her kneecap while in NYC just before getting on the Amtrak. He took my sister to the hospital without any hesitation. Well you can see how accommodating Tom and Tony were and the personal care that was given to me and my family. I will definitely recommend Black Tie Luxury Limo to family and friends and definitely use them in the future Thank You for excellent service!!

I cannot say enough good things about this family owned business. I had to transport my husband…read morefrom West Orange New Jersey to New York Presbyterian Hospital in New York. Jennifer bent over backwards at the last minute to accommodate our request, got us on the schedule, helped me bring my husband down the stairs in a wheelchair, and finally stayed in the city with us until it was time for me to come home. The next day she even told me that she was thinking of us and hoped that we were doing well. That's the personal service that a company like this can provide and does it very well. Thank you Jennifer and B&A for all your help and for being there when we needed you. I fully recommend them to anybody who needs transportation by people who really care.

I have a father with dementia who has been staying with me for the past two weeks. He gets very…read moreconfused and is sometimes combative and other times very weak and unstable. I was supposed to drive him home today but was terrified that he would try to jump out of the car while I was on the highway or worse take over the wheel and cause an accident. I was telling someone how nervous I was and they suggested medical transit. I thought that was a brilliant idea and started searching the web. Most people were kind of rude and told me that they could not do it without 24 hour notice. One of the quotes I got was $500 for a 37 mile ride. I am so ecstatic that I came across this company. With two extremely positive reviews ( most places have 1 or 2 stars) I called and had the pleasure of speaking to Jen. She was so nice and quoted an extremely reasonable price. Told me what time she would be there and said it all depends on traffic but she kept constant communication and arrived relatively close to the initial time she gave me. She helped my dad from the house to the van and assured me she would call when she dropped him off. She called and told me she walked him to the door and reunited him with his wife. I am so grateful that I stumbled across this company and would not hesitate to recommend them to everyone.

We had a great time! Your driver that day was awesome! Very personable and nice! We really enjoyed…read moreourselves and had fun on the bus. Super accommodating with great recommendations! Would definitely use again!

We used their limo and party bus services for our wedding and they were super professional and…read morefriendly! Everyone loved our drivers! They got us to our destinations safely and on time. They even escorted us with large golf umbrellas when it started to rain! The vehicles were top of the line and were fully stocked with our favorite beverages to start the party asap. Definitely recommend!