Great car buying experience! No pressure and out the door prices listed which I really…read moreappreciated.. the staff were very friendly! No car salesman over my shoulder while looking at vehicles which was refreshing and could make my choice in a vehicle.

I had needed to come in for a VIN verification and was struggling to find a place that did them,…read morewhen I came in the staff were extremely kind and helped me understand some of the paperwork that I was new to. they helped me through it quickly and kindly. definitely recommend.

I don't know where to start. we drove all the way from Wichita, Kansas to purchase a car that we…read morehave been dealing with them for a week or so. we arrived Friday morning at 10:30 am they greeted us and wanted us to sign the paper work before we even looked at the car. So Mia (who could be one of the worst sales person) she was very new to selling Mercedes. Anyway we proceeded downstairs in there garage, the car had scratches all over it and HARD water spots all over it. The car was dirty also. I have never experienced anything like that with a Mercedes dealership. Lane got some of the scratches off and left all the hard water on the car. He did give us $500 off. BFD. So monday come and i called the dealership and Tyler is supposedlay the manager. I left two messages for him to call me to discuss the problem It is NOW Friday and no call back. Worst customer services ever. Beware.

This review is all about Ken Davis in service. Thank you Ken for taking amazing care of me when I…read morecame in. I was on a road trip to NY (from California) due to a family emergency and my rotors got warped. Ken got me in and got me back on the road immediately. I'm so grateful. That was the BEST experience I have ever had at a Mercedes dealership. He went above and beyond and even checked on me to make sure I was ok in my travels. I'll never forget his kindness and how knowledgeable he was about the issue with my car. If I lived in Colorado, that would be my dealership of choice no question simply because of Ken. He's what every Mercedes rep should be. Thanks again Ken!

I recently brought my Cadillac to Red Noland Cadillac because the A/C stopped working. What…read morefollowed was a frustrating and disappointing service experience. Despite having a warranty that covered factory-installed mechanical/electrical parts and labor, I was initially told I would owe more than $300 due to the dealership's parts markup. When I asked about their parts pricing, I was told that information could not be disclosed. After speaking directly with my warranty adjuster, I learned my deductible should not exceed $100, which the dealership ultimately honored after additional discussion with Service Manager Mike Parker. Unfortunately, two days later the A/C stopped working again due to a leak that apparently had not been identified during the original repair. When I attempted to return the vehicle, it wouldn't start and had to be towed back to the dealership. I was then told the wiring harness under the dash had been damaged and required repair. There was also a dispute between the dealership and warranty company regarding the cost of an A/C line repair kit, with the warranty adjuster indicating the dealership's price was significantly above market value. After finally picking up the vehicle, I discovered that the cooled-seat function (which had been working properly before these repairs) was now heating up. When I contacted the service department, I was asked to bring it back in. I made it clear that I was not willing to pay another deductible to address an issue that arose after their work. I want to be fair: both Mike Parker and technician Peter have been professional and courteous. My concern is the overall repair process and quality control. After multiple visits, a tow, repeated warranty issues, additional charges, and now another function that stopped working after service, I have unfortunately lost confidence in the dealership's ability to properly oversee repairs. I understand that automotive repairs can be complicated and unexpected problems can occur. However, customers should leave a dealership confident in the work performed not wondering what will stop working next

Had some issues, advisor confirmed things twice with me only to find out that info was wrong-wasted…read moretime and money. No accountability and attitude when brought up. Manager somewhat helped after escalation. Could've had it done at a local Indy shop for much less. I usually say double check but you might need to triple check with service.

We came down from Ft. Collins for an appointment (made on Monday) to look at a used car. When we…read moregot there (early after 2+ hours of driving), the sales lady, Ramona Perez, told us that the car was sold LAST NIGHT (Tuesday). She did not think it necessary to send us an email to save us the trip! Worst customer service EVER. AVOID PHIL LONG!!! Too bad I can't give ZERO stars!

Just wanted to update so its NOT ALL BAD... They finally fixed my car. Mark was great and so was…read moreSteve Hogarth. They went above and beyond and fixed it entirely. I have zero errors popping up which usually they pop up 2-3 times a day. NOT ANYMORE! SO that's my update and its good!

If I could review no stars, I would. Bought a Subaru Forester from them last November. They said it…read morehad a timing chain. 2 months later, the car needed to replace head gasket, timing belt (we called them up and they were like "oh, I never said that. I don't remember saying that." The car won't accelerate well, the RPM keeps going up and down while we're on the highway. STAY AWAY!!!

Buyer beware. When asked if i could take the vehicle I was looking at to a mechanic. They said…read moreyes and they encourage it. They say that they do very little work to the cars. When I returned from my mechanic and told Joe about the work that needed to be done he wasn't willing to adjust to the price of the vehicle accordingly. Not worth my time.

I want to say thank you to Jen, Jacob, and Christian for all the help that they have giving me to…read morefinally own my car. I get the title today. We have been blessed to know them and have had our car serviced by them for oil changes and for anything additionally that has had to be done to the car, the people that they have referred us to have always given tremendous service. Thank you Jen and Jacob. Your care to your customers and friendship has made us happy customers.

To be fair they are nice people except Jennifer. At first she seems kind and helpful until you miss…read morea payment then the claws come out and she is very UNFRIENDLY & UNPROFESSIONAL, IF you don't struggle and have the ability to communicate at any moment of the day. However, if you struggle and can't make payments on time and miss multiple calls they will repossess you're vehicle in the middle of the day without warning (normal of course) but who knew they could demand full payment of the vehicle while you're not even a full month late. I understand lack of phone communication but a letter would suffice. And also the attitude is a little unsettling, you could be a little kinder in the voicemails. Also, kinda heartless in my opinion to repossess 2 weeks before Christmas.. Happy Holidays. I Hope your holidays are better than mine.

Friendly staff! I purchased a car from there a few months ago and i just love it! Highly recommendread more

I was really hoping for a positive experience with this business but I was met with disappointment…read more My best friend bought her most recent car from them and had a wonderful experience with them, thus recommending them to me. I saw a 2016 Toyota Avalon on their website that I was interested in test driving. I filled out a digital inquiry to let the dealership know I was interested in the car. I was given an automated message saying that a representative would contact me soon, but I never heard from anyone. On December 8th, I called the dealership, and whoever picked up the phone seemed inconvenienced by my call. Granted, he did answer my basic questions, but he came off as somewhat rude and disinterested in my call. On December 15th, I called twice to ask about the same car and no one picked up either time, and their voicemail box was full so I couldn't even leave a message. I scheduled a test drive with the car for the following day at 10am (opening time) and got an automated text message confirming my appointment. I arrived at the dealership for my scheduled test drive and the Avalon was nowhere to be seen on the grounds and the front door was still locked, several minutes after their posted opening time. Overall, I would strongly discourage purchasing a vehicle through this dealership due to abysmal customer service and lazy business practices.