Wonderful (and long) rooftop pool, and hot tub to boot. Many units have individual patios and…read moresoaking pools. Nighttime stroll outside is thrilling; what with lanterns, winding wooden footpaths, and lush vegetation. In either direction; just a block away from busy 5th Ave, or the access point to public beach.

Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

Hotel La Joya is absolutely perfect!!!…read more Location - it's off the beaten track and not located in the Playa Norte strip area, but that makes it so much more special in my opinion. Taxi rides from the center were 78pesos each way. Rooms - we stayed in room #1 which I picked specifically after viewing all the rooms on their website. Our room featured a private balcony and view of the whole property. The wifi signal wasn't always strong in the room, but who needs internet 24/7 on vacation!! Grounds - the grounds were beautiful. Everything from the pool, sun deck, private beach cove were everything I could ever hoped for! Staff - super awesome and willing to accommodate our requests. Our first night we were too tired to venture out and find food so we ate at the hotel. The chef brought our dinner to our hotel balcony which made it that much more special. Every night they made sure we had what we needed, more wine glasses, wine opener etc (we kept bringing back bottles each night lol). They were more than happy to call us taxis when we needed them at specific times. Prices - at $100 a night it's more than affordable!!! We are already planning our next trip back, that's how much we loved this hotel and the island on the whole!!!

Took a ferry to the island for the weekend! Truly one amazingly beautiful island! Place is clean…read moreand close enough to everything. Seribe was amazing love how hospitable the place is. I love the rustic decor along with the hammock's they have. Were definitely coming back. Price wasn't bad either. Highly recommend.

Maybe before the Covid days this place was good. But not now, we arrived Wednesday and the gated…read moreentrance is very run down and old. You wouldn't think it is a resort looking at it from the outside. Okay well I was still wing a little optimistic about the place. We arrived and it is is all open. Nothing glamorous about the entrance. There is one check in desk with one person. The wait was long to get checked in and to our room. It is old you can tell but for me that's not too important as long as the customer service is on point. We got shown to our room and the room was so refreshing it was cold and clean. The mini bar was all inclusive big plus. We got the room facing the pool. Very nice view the pool is pretty big. Not so new but still nice. Food: It usually is buffet style but that was closed and that sucked!!!! You had to order off a menu and the staff wasn't quite on point with the service only but a few were. In the morning they come to you with a cart full of fruit yogurt oats granola and pan dulce sweet bread. However they don't announce what else they have on the cart. We missed out on homemade juices. Pretty upset by that. We only knew because we saw someone drinking a green cleanse drink and so we asked. The food from the ceviche hut was good it's not heavy just right. But our server had the worst service. Was a little on the flustered side maybe overworked but he also was knowledgeable on the areas around the hotel which he should be. Staff: There a few good nice ones and the other few just plain rude. The hotel lacked a lot of supplies and food. No ingredients for mojitos, no straws, no plastic cups, or other things that a hotel should carry. They close all the bars and restaurants at 7! Really what is that. However the room service staff was great they went above and beyond. We complained and the only thing to make us feel better they put flowers on the floors maybe on our anniversary or honeymoon. But that was not good enough. I would not return to this place again nor will I recommend it to friends. This is more for older couples who want no noise or a party seen. It is a quiet place to relax.

We have loved our stay here! We got the all inclusive package and they seriously keep the food and…read morethe drinks coming all day and night!!! You definitely get your money's worth here. The property itself is gorgeous, very private, and has staff that is so kind and helpful! We would recommend this place to anyone looking for a private and beautiful, stress-free vacation !

I would give this hotel a 4. The hotel room is nice and clean. There is…read moreNo refrigerator and was told I was on a list If a fridge became available. After 5 nights I am Going to assume this is a made up list. Being away from everything, a fridge is a must. We made due but it was very inconvenient. The beach area very early in the mornings is nice and quiet. I did find broken beer bottle glass and cigarette butts(Tons) in the beach sand. The pool is also way too cold and I didn't want to get in. The adult pool is amazing. There is an ice machine which you won't find at most hotels on the island. It's far from town but I knew that and in the morning it's very peaceful. Afternoon and night music is blaring. Staff are pretty friendly and helpful. Overall, this is Mexico so keep an open mind and enjoy the beach and culture.

What an awesome vacation at this hotel last weekend. Such a beautiful hotel, great staff and great…read morelocation and amenities. I give a shout out to the staff who is so friendly and inviting. The indoor kitchen staff, the front desk who held my insulin in there fridge for me while I was staying there. The food is great and the poolside bar outside is the best time ever. Great people who stayed there and we made so many friends. The evening poolside bar staff especially my boy Viagillio, who took care of me and my wife every night deserves a raise. Really good bartender and now personal friend I hope to visit again. All the staff are great and are real personable and the hotel is lucky to have them. !!! Great time!