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    Decks by Vincent - Deck with caps

    Decks by Vincent

    (7 reviews)

    I rarely leave reviews, but after spending months dealing with this company, I feel obligated to…read morewarn others. I hired this contractor, paid a $2,000 deposit, and the project never moved forward. After repeated attempts to resolve the issue, I was left with no meaningful communication and no refund. I ultimately had to file a small claims lawsuit. The court entered judgment in my favor, confirming that I was owed money. Unfortunately, collecting on that judgment has been an entirely separate battle that has required additional court appearances and significant time and expense. It has led to a dead end for me because of his assets (or lack thereof). The financial loss is frustrating, but what stands out most is the complete lack of accountability throughout this process. Please consider not hiring Vincent. You may save yourself months of stress, thousands of dollars, and the regret of having to learn this lesson the hard way.

    Avoid This Contractor…read more I had a very poor experience with Vincent, who operates under multiple business names including Deck Repair and Fence General Contracting, Decks by Vincent, and Edwards Construction. A small front porch rebuild took nearly 3 months to complete. There were multiple no-call/no-show days, long gaps with no work being done, and very poor communication throughout the project. Costs also appeared significantly inflated for both labor and materials compared to what would normally be expected for a project this size. Another major issue is that the contractor never registered the project with the city, repeatedly claiming there were "issues with the process," which raises concerns about whether he even had insurance After experiencing these problems, I found numerous negative reviews online and a very poor BBB rating, along with complaints across HomeAdvisor and Yelp. Overall: unreliable, overpriced, and unprofessional. I would strongly recommend looking elsewhere. Review update: If you look at all the reviews Vincent has replied to over all of the sites he's on, he attacks the client as being difficult rather than taking any responsibility for the final product or taking ownership of his actions on a project. He doesn't offer to make things right (when he does it's not sincere) or take much pride in his work (which he doesn't do himself) because he's already moved onto the next client. You are not valued as a client by this contractor. I would not hire again or recommend him to anyone.

    Custom Built Fence & Deck

    Custom Built Fence & Deck

    (38 reviews)

    Hired this crew to fix some metal fence posts that were coming up out of the ground. The price was…read morevery fair and they did a good job!

    Per Cook County Public Records, Custom Built Fence has been involved in a civil suit, with a Karen…read moreT (I am redacting the last name, but it matches the owner's name on the certified letter I was sent) listed as a representative of the business. Edit: to be clear, I am stating this as to why I believe the "Karen T." who contacted me through Yelp (who has no reviews but has posted oodles of photos to this business) is not a random stranger, and is, in fact, associated with the business. This means business employees contacting me after I asked they not. I'm not going to be snarky and point out that all the conversations between Jan and I were posted via screenshot, by me. Including Karen's unredacted email. I posted about my experience and added the facts so others may judge for themselves. I included unedited screen shots, Jan commented with edited copy/paste data. Use that to determine what you will. End edit. I am being contacted, again, after I requested they leave me alone. To Jan, Karen, and Custom Built Fence - I request that any further communication be through your lawyer (as stated in the letter). I refuse to allow you to intimidate me, and maybe you'd have been able to offer a reasonable fence repair estimate (under $23k) if you weren't wasting $7 to send me a certified letter threatening to sue me. Or maybe not.

    Deck Doc

    Deck Doc

    (21 reviews)

    From start to finish the team from Deck Doc provided outstanding service. Open communication and…read morefollow-up. Our project included our western cedar fence and our 20 years old Australian wood table and benches. Dave took the time to research and find the original treatment product recommended for the table and benches! When we witnessed his service team flipping the benches and meticulously sanding and treating the bottoms my wife expressed her complete admiration, "Even I never did the bottoms!" Cleanup was spotless! All 5 stars earned! Thank you! Gerald G.

    Deck Doc just finished power washing, sanding and staining my deck, and I am 100% satisfied with…read moretheir work. I scheduled the work around last November, as I wanted my deck to be refinished and looking good for the full 2025 season. The first days with decent weather in late April the deck was washed, and by early May the deck was finished. A crew of 2 worked a full day power washing and bleaching the deck and 2 sections of yard fencing. Every part of the deck was thoroughly cleaned, including areas not normally visible, and all areas of the deck that were surrounded by bushes. Within about a week, as soon as we had a few sunny days and warmer weather, a crew of three worked a full day sanding and staining the deck and fence. The deck floor was power sanded, and all other surfaces were hand sanded, before all sawdust was carefully blown away and stain was applied. Deck Doc did an outstanding job, and I would not hesitate to recommend them. Communications regarding scheduling were excellent, work was done competently and on the days and at the times promised. The area around the deck was left completely clean when work was completed. Thank you for making my deck look like new.

    OnDeck - Timbertech Landmark Collection Boardwalk, Feeney Cable Rail, Hut Tub and Outdoor Kitchen

    OnDeck

    (13 reviews)

    This is the 3rd in-home remodeling project that On Deck has performed for me and they are nothing…read moreshort of fantastic. Take a look at this beautiful kitchen that they built for me. Chris Long Grove, IL

    I'm extremely disappointed with how OnDeck handled an issue with our ScreenEZE installation. The…read moreinstallation crew themselves were very nice and professional, which makes the way the situation was handled afterward even more frustrating. We have a mid-century modern home with a very specific exterior aesthetic. One of the defining characteristics of the house is the clean, minimal exterior detailing, and we have been very intentional about keeping window and trim elements flush and visually unobtrusive. OnDeck installed the ScreenEZE system using an exterior corner-mount method that left a substantial amount of dark metal visible around our white openings. At no point during the sales process was I told that OnDeck only installs the system this way, nor was I told that there were different manufacturer-approved mounting options that would create very different finished appearances. During the installation, I was surprised by how much visible metal there was, but I assumed that once everything was complete it would look more like the clean installations shown in ScreenEZE's own marketing materials. I did not realize there was another mounting method that could have substantially reduced the exterior metal because that option had never been discussed with me. I only became aware of the inside/flush-mount option after the project was essentially complete, when I received the installation instructions from OnDeck. Those instructions clearly showed more than one installation approach. When I raised the issue, the initial response was not simply, "We prefer another method." I was first told that I was confusing my installation with a different product/system used for other applications, including arched openings, and that I had not purchased the product I was referring to. I was the one who had to point out that the inside-mount option I was asking about was shown in the installation instructions OnDeck itself had given me at the end of the project. I then contacted ScreenEZE directly to understand what was actually possible. ScreenEZE told me that, when installed correctly and in the appropriate application, flush mounting is a manufacturer-approved method, is covered under their 10-year warranty, and is considered just as reliable and durable as a corner mount. After I brought that information back to OnDeck, their position became that flush mounting is simply not a method they choose to perform because they believe their corner-mount method is superior. That is a perfectly reasonable company preference -- but it should have been disclosed before I hired them. Had I been told, "We only install ScreenEZE using an exterior corner mount, and we do not offer the inside/flush-mounted option," I would have immediately discussed whether that approach aligned with the architecture of my home. If it didn't, I would have hired a different installer. I was never given that opportunity. My first conversation with Phil after raising the concern was extremely defensive. At one point I had to tell him that I did not appreciate being spoken to as though I were a "dumb housewife." The conversation felt dismissive rather than solution-oriented, which was especially disappointing because I was genuinely trying to understand what had happened and how we might fix it. OnDeck also told my contractor that correcting the installation would essentially require replacing everything. Since they were unwilling to offer a workable solution, I contacted another local screen contractor. That contractor was able to reuse the existing metal, replace only the screen material, and move the entire installation inside the openings with two installers in one day. The cost to me was an additional $2,800. I asked that $2,000 be held back from OnDeck's final payment to account for part of the additional cost I had to incur to achieve the installation I originally expected. Rather than having a meaningful discussion about a compromise, I received a notice of lien for the $2,000. What makes this especially disappointing is that I understand what it means to run a small, family-owned business. I run businesses myself, and I know how important trust, communication, customer service, and your word are to building a reputation. Mistakes and communication breakdowns happen. What matters is how a company responds when a customer raises a legitimate concern. I was completely willing to work toward a fair middle ground. Instead, I felt dismissed, given conflicting information, and ultimately forced to find and pay another contractor to solve a problem that could have been avoided entirely with one conversation before installation. My issue is not that OnDeck prefers the corner-mount method. My issue is that this preference materially affected the appearance of my home and was never disclosed before the work was done. Unfortunately, based on how this was handled after the installation, I would not recommend OnDeck.

    Casa Decorating - pressurewashers - Updated September 2026

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