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    CASA Groupe Financier

    5.0 (1 review)
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    Td Meloche Monnex

    Td Meloche Monnex

    (6 reviews)

    Villeray-Saint-Michel-Parc-Extension

    I have been a customer of TD Meloche Monnex for over 10 years (since I got my driver's license)…read more Since then, my entire immediate family has become their customer and has added our residence to the portfolio, While their prices are generally competitive, the recent claims experience I had (my first in over 10 years) was TERRIBLE!! It took the company over a month to evaluate my car, cause they were trying to find an evaluator that would not deem it a total loss. After failing to find someone who would act in their best interests, they finally agreed to call it a loss. Throughout the entire claims process, I was not treated with any form of customer service or politeness. I was treated like they were doing me a favour after having paid them money for more than a decade. Further, I was forced to make all phone calls between necessary parties myself. They would not help me. When I tried to express my dissatisfaction, I was called "difficult". I am only with this company becuase of the pricing they offer. They have no idea what customer service is and it does not seem that they care to improve upon it. This only goes to show that you pay for what you get and that price is not necessarily the only factor.

    I have been with this company for 7 years now for my Car and Home insurance. I have never had a…read moreclaim and have a clean driving record. However, despite being told every year that my insurance cost will go down if I stay with then with no claims and clean records, it has been consistently rising over these 7 years. I cannot tell if this is the same in other companies but this is not what I was told.

    CASA Groupe Financier - investing - Updated June 2026

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