This review is for service only. I brought my car to the service station to be worked on but they…read morewere backlogged with other vehicles. I was able to get a hold of the service manager and explain that I was stranded for several days being out-of-town and needed to have my vehicle worked on as soon as possible. The service manager told me to bring my vehicle in and was seen right away. Great customer service and professionalism among the staff and technicians. As far as their sales department, I walked across to test drive a vehicle and speak briefly with their sales folks and manager. Typical sales department, getting down in the trenches and negotiating. I worked with Chris, exceptional sales rep--wasn't trying to work me and very hands off, something you would expect from a higher end dealership such as: BMW, Lexus, Audi, etc. Overall, highly recommend this dealership.

I bought a car last summer, this dealer kept your old license plate and told me they would dispose…read moreof it. However, I am not receiving speeding tickets in the mail with this plate on a car I have never owned in New York. I have spent hours trying to deal with this. I called and spoke with the manager who said he would call me back after he looked into it, no call back. I would not recommended purchasing here when the manager can not keep his work and call back.

Everything! If I outlive this vehicle I'll be back to buy another!…read more No-haggle pricing, fair trade-in value.

Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

Was actually recommended from another garage that didn't want to work on/oil change my VW. Very…read morerespectable and fair prices here. Thoroughly explained options. Recommended and I plan on making Hite's my new mechanic.

My whole family goes to Hites garage, they are very reasonable, and they WON'T try to cheat you out…read moreof anything. They are VERY fair on there price ranges, and what needs fixed. I Highly recommend anyone that needs any car repairs to go to Hites.

I took my car here to have a front end alignment about a month ago and I thought all was fine. 2…read moreweeks ago I started hearing a loud noise so I took it to my regular mechanic and here I come to find out reliable towing did NOT tighten up the lug nuts in my wheel. here i have been driving around with this and I could have had my wheel come off and I would have been in a horrible accident all because they didn't take the time to tighten up the lug nuts. Don't go here for any reason

The best shop in the area. Staff is so kind and helpful, and the service is outstanding. Highly…read morerecommend!

Family run business. Doug is knowledgeable and repairs are done timely. No upselling, just fixes…read morewhat is needed. Pricing is reasonable. Finally, an honest mechanic! Worth the drive!

Larry does amazing work! We only use him for everything from collision repair to inspections and…read moreeverything in between! Always reasonably priced!!!! Always does GREAT work! And does not take weeks to get your vehicle back!!

what a bunch of scammers they buy parts off ebay and then send there old ones back for a refund…read morejust so they can over charge there custmers on parts they get for free

Excellent Friendly service at reasonable rates. Quality work.read more

If you are looking for honesty and integrity look no further than Valley Auto! You don't have to…read moreworry about being sold anything that isn't truly needed. Chris and his staff are top notch and they take care of their customers! He goes above and beyond to make sure your car is safe and that his customer is happy. Thanks again for the top notch work and excellent pricing!