The people in the salon were so nice and very professional. Ashley was amazing. I went in with horrible tangles (she took me last minute.) It took her a little minute but she worked on those tangles and never once complained. Thank you Ashley. I will be back the next time I need a cut. read more

I had a 90 minute massage booked which was horrible!! The guy literally slathered me with oil and just spread it around. I wanted to have a relaxing experience but this turned out to cause me more stress. I almost got up in the middle and walked out. I did complain and was told one of the managers would call me back however no one did. WILL NEVER GO BACK AND EVERYONE I TALK TO I TELL ABOUT THIS HORRIBLE EXPERIENCE. Leann Polombi read more

Just got back from Casal's and the worst hair cut ever. Showed them the style I wanted,my hair was to my waist,the style was a cut that would come to or just below the shoulder blades with feathered sides.....That is not what I got, my hair is just barely touching my shoulders, and no feathering what so ever. The small bang to the side looks like a 5 year old took scissors to it and flops down and is only about 1" Never again will I have my hair done there nor suggest anyone in my family or circle of friends to go there. Some say it is only hair but it is also an embarrassment to go in public looking like you chopped it yourself. They saw I was upset and did not charge me for the haircut and had the nerve to ask if I wanted someone else to look at it, told them that would not get my length back in order to get the style I requested. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!! read more

I went for hilights and I was quoted a price of $75 which was fine. When I was finished my cost was $165.00 and the reason was the level of stylist I had.... This was never explained to me and I was in shock and my hair was super brassy! I was beyond unhappy with this service and they were beyond nasty about the entire interaction. NEVER AGAIN! read more

the girls in howland are very nice and professional, I have been going there for years and they really take care of me, I am on oxygen and they really help me. Tonya, Emily, Molly you guys are the best, thanks for you service. read more

I got a haircut here from what the salon qualified as one of their "master stylists" and it was the worst experience I've ever had at a salon. I used to go to this salon regularly a few years back so when I moved back to the area I figured it would be a go to but believe me it is not! The customer service was terrible. The stylists had little to no products, brushes, tools available to them. The stylist had to use her fingers and a hairdryer to dry my hair. In addition the stylist was incredibly rough and did not seem to have basic hair techniques down. The hairstyle she completed looked nothing like the three pictures I showed her. All in all I would not recommend this as a salon. read more

Beautiful highlights. Sarah does a wonderful job!

I have used the services here for many years. I have considered this business a step above other nail services in the area. On Saturday November 28 I was so dissatisfied with my service. Instead of a relaxing experience I had to listen about how the technician was bullied as a child and now has increased acidity in her stomach! That may be the situation but I really don't want to hear about it! Also she continued to tell me how 2 days later she has salmonella from eating raw turkey that had blood coming out of it! Well if there is blood don't eat it!! So to compensate after I told the young lady to go hone and I paid over 100 dollars I was given sample size lotions. I called the business and no offer was made to make this right. Bottom line... I will Never ever use there services again. Yes they all need to learn about customer services Did I mention she made my cuticles bleed as well!!! read more

I've been here several times on the spa side. I used to get great massages but these have gone down hill. Sure you get the foot soak, fruit water, etc before but you are leaving with a "why did I spend that much on a massage?'. If you complain the employee has to pay for it out of their own pocket. The only up side is you don't have to tip here. Everyone I know who has gotten a pedi here, the polish was off in a day. read more

After a nine hour drive from North Carolina I was in major need of a massage. I am so glad I stumbled upon Casal's! I believe this was one of the best massages I've ever had, from start to finish the entire experience was incredible. read more

I come here for massages. I try to get one at least once every 2 months. Shelly does a fantastic job. I always have a great experience.

The very best salon I have ever gone to in 30 years of going to salons. Autumn colors my hair perfect every time. Katie cuts and styles my hair perfect for what I want at the time and I am one who likes to change it up and she can keep right up there with what I ask for every single time. I am so lucky to have found these two wonderful ladies who are both incredibly talented. Front desk ladies have always been professionals. There are a lot of extras this salon provides that are appreciated. I am an out of state customer, for several years now, and can hardly wait to get there when I know I will be in town. I highly recommend you try it out. read more

I love this place!!!!!! I was introduced to this place by my MIL, SIL and friends, I do my hair nails and get massages here. I love carolyn for my color, nicole and tammy for my nails and holly and michelle for massages. The people here are great and they try and help with all ur needs and get to the bottom of all your problems. I love my funky colors for my hair, my new colors for nails and the calmness I feel after my massages especially after chakra massage after feeling unbalanced, I sell essential oils also and I know they truly work so that is why I go here for balance for caring for goodness. Thanks my friends :) read more

Poor service. Runs behind almost always when your appt is scheduled. Because it's a no tipping policy, I believe there is a lack of care. I did not get a confirmation call but I get an "oh you missed your appt but we r too booked to help you- haha" read more

The facial was so expensive for 90 minutes was suppose to include a foot and hand massage but they just massaged it for a couple seconds, put gloves and booties on and left the room. I would prefer a longer massage while the face mask is on. If you have to wait awhile for the facial why not stay in the room and massage the hands and feet for that kind of money! read more

This spa is so amazing. Staff is super friendly and helpful. From start to finish my experience was good. I had a wax, facial, and pedicure. For all three services it was about 200. My pedicure lasted well over a month. read more

I've been here several times. It's a great relaxing experience, but I've never had a cut that I was overly pleased with... until today. Tia did such a great job listening to my concerns and I could tell that she was paying close attention to her work, which made for a great cut. She also suggested a hair treatment, which left my hair feeling nourished and bouncy. The spa side is also very nice and relaxing. I'd love to come back for a massage, since last time I was in for a waxing which is not really possible to enjoy, but the staff was friendly. read more

Great first-time experience! I couldn't get into my usual salon so tried Casal's while visiting family for the holidays. It's always scary going to someone new.. Making an appt was easy less than 24-hours notice but they could only fit me in for color. I'm not used to going to one person for color and another for a cut but it worked out! Brittany did a great job with my color :) fun talking to her and she covered up my ombré well!! Love it! She also helped me get in with a hair cut stylist who had cancellations that day.. Really nice of her!! Checking out was weird because the front desk staff was kinda rude and I hate the no tip policy. Otherwise good experience, great prices - I will return next time I'm in a bind!! Thanks Brittany! read more

Nicole is AWESOME! Love this salon and spa. I bring my niece in when I am in Ohio visiting as a special treat. I prefer the Howland/Warren location over the Canfild salon and spa even though the Canfield location is much closer to my Ohio house. I just LOVE the Howland/Warren Spa's atmosphere. It seems to be much quieter and calmer and has more of a spa feel rather than a salon feel to it. Great place great staff. I feel bad that they have a no tip policy because these girls would certainly get a big tip from me, the service is outstanding. But it it is also refreshing to know I'm going to get great service and that the staff isn't being nice just to get a tip. Wish I could find a place in the DC/N. VA area that I like as well! read more

Booked my wife a massage appointment at Casal's De Spa and she loved it! Sherry was the masseuse and wifey said it was incredible! Said they asked her what scents she liked to use during the massage. She said the room was dark, quite and smelled amazing. Sherry was the perfect mix of relaxing and deep massage- working out trouble spots without beating my wife up or working too hard on tension areas. Said she didn't talk through the whole massage like some masseuses do. But she was extremely sweet. Thanks so much! She loved it and was well worth the money. At 75.00 for an hour no tips I was wonderful! read more

Always enjoy my visits here , great place to get your hair done after a long day at work the evening hours are especially nice!!

I went here to get a massage and the service couldn't have been better. I was referred Mikki by a friend and she was phenomenal. I have never felt so relaxed and gotten a better night sleep. I am constantly lifting and training high intensity and this massage was exactly what I needed. Will definitely be going here for a while and I strongly prefer Mikki! read more

I like the Aveda products, so that's a plus. I've found the spa services generally good though somewhat inconsistent. One great massage, another was less so. Some nail staff seem inexperienced. The Howland location could use a good cleaning especially in the changing room. It was also distracting to enter a nice spa and walk past cluttered offices with open doors. A little more attention to detail would go a long way. read more

My family and I had a horrible spa experience at Casals. We were scheduled for mani, pedi, and three half hour massages. When booking (weeks in advance) we were told that there was no problem accommodating us and all the requested services. The day started out fine with mani and pedis. The manis seemed to take forever, but they turned out nice. Also, they messed up scheduling because they were short a mani table and one of us had to wait about 20 minutes to get started. Then everything went downhill after waiting 45 min in a dark room with nothing to do. In that time, we saw multiple women go off and get facials and massages while we just sat that doing absolutely nothing. After asking 2 employees what was going on (because not a single person told us when our massage would start or if there was going to be a wait), we were finally told that we had to wait ANOTHER 30 minutes. Then this employee had the nerve to say that "you were scheduled for 1 hour 15 minutes for manis and YOU got done too early." 2 things: 1. No manicure should ever take 75 minutes - ever! We have had plenty of manicures to know that is an insane amount of time. 2. It's not our fault if this supposed 75 minute manicure took less time - that's on Casals. But I am 100% sure that manicures never take 75 minutes so that employee was simply making excuses. She made additional excuses such as the timing of our changes to robes. No idea what this has to do with sitting around for an hour and 15 minutes? Also, we came at the same time as a couple of women who never had to wait more than 5 minutes between services. They received the exact same services we had and were done before our 1 hour massages and facials even started. Not a single employee of Casals apologized to us. Very unprofessional and a huge waste of my time. My nice relaxing spa day turned into a very stressful experience. Also, the mani pedis came to $120 per person - very pricy and not worth it. read more

I have been a customer of Casal's in Howland for 10+ years, but I will NEVER go back! I went in for a haircut and they ruined my hair! Their customer service horrible and the staff is very unfriendly. I have very long hair (down to my lower back) the senior stylist told me to stand up, she cut across the bottom of my hair and said "ok that's it" and told me to meet her at the counter to pay for my haircut. She didn't blend it, and didn't even check to see if it was even! After I got home I cried for a day, my once beautiful, long hair was absolutely butchered! The bottom was angled and uneven by about an inch on one side. I called and they gave me a very hard time about fixing it, so I went elsewhere and will NEVER return. $80 for basically an uneven bowl cut!? Never again! Shame on them for treating customers of over a decade like garbage. I wouldn't recommend them to anyone! Take your business elsewhere. They used to be the best salon in the area, now they are the worst. You're better off going to Famous Hair (I promise you). The staff and stylists are rude and don't care about their customers. read more

I called on a Saturday morning to see if there was any availability that day for me to get highlights. I was given an appointment for 3:00. I showed up at 3:00 and was tossed a smock to wear. It use to be that the check-in person would at least hold it for you and assist. This time, the smock was twisted and another customer stood up and assisted me. I waited another 1/2 hour before I saw my colorist. We now had only 1 1/2 hours until closing and my hair colorist refused to do a full head of highlights like I had booked and like I have had done every single time for the last several years I have been at Casals. She would only do a partial. I did not process near as long as I had all the other times and my hair color showed the noticeable difference once I got home. She insisted on a toner (due to the shortened processing time??) that was applied for all of 3 minutes when it should have been 5. No offer of the mini facial. No offer of the stress relieving back rub. When it came time to dry my hair, given that the staff had a good portion of the room lights already turned off and were closing up; I certainly felt that I overstayed my welcome. I left with literally dripping wet hair; however it was my choice to leave under those circumstances. It was all around very poor customer service from beginning to end. read more

all the extras in the world don't make up for a bad haircut. and there is no good outcome, you can either have it recut (and have it just shorter, with no guarantee of a better one really) or you can get your money refunded and keep the bad style you were given. it's like that expression : you never get a second chance to make a first impression. why would i come back for color or anything else if you can't even get the style you wanted in the first place. weird layers were cut into my hair- oh no it was "texturizing" so i have at least two years of looking like a weirdo until there is enough hair to even recut. a bob with a stacked back is what i asked for - i have thin hair my hair grows slowly. i have nothing to look forward to and i'm stuck read more