Ellen was always accommodating with our busy lifestyle and my son passed all of his tests on the first try. They have excellent and knowledgeable instructors. read more

Jeff is a great instructor at the Oly site. All 4 of my kids have been to this location. Very flexible with our schedules. My kids feel comfortable driving with Jeff he gives the kids confidence to drive when super nervous. read more

The school would be awesome if the customer service was better. The receptionist I spoke with was rude and was not helpful in accommodating my son's needs for paperwork requested from DOL for proof of course completion. I suppose you get what you pay for. read more

Staff is extremely rude. Scheduling is a nightmare. Communication is non-existent. They will only schedule one drive at a time, and it's typically 4-6 weeks out. They take on too many students without adequate staff or slots to schedule them at timely intervals. For our second drive, the instructor was a no-show, without any communication to let us know. Called and emailed and couldn't get anyone to answer, finally left after 40 minutes waiting. Didn't get response to email for over a week, they said the instructor was sick and sorry they weren't able to call everyone, and then on rescheduling it was going to be another 5 week wait. We couldn't find a drive date with their limited availability during the busy holidays. And then a snow storm hit. Called after the new year after the snow passed to try again, and they told us they dropped us! Inquiring why, they said we failed to show up for a drive. I told them we didn't have a drive on the calendar, we couldn't find a date, and in fact they were the ones that had a no show on us. I asked them to reinstate us, they screamed into phone it was our responsibility to make the drives, and hung up on me. This driving school lacks professionalism and integrity, don't waste your time or money when there are others that are much more competent in the area. read more

Still ZERO satisfaction choosing this driving school for my daughter. They expect driving sessions being spread out 2 to 4 weeks to be helpful but that is flat out idiotic. NO Refund policy once a session is booked! Proceed with caution. I do not recommend this school. read more

terrible. my child was SO scared to drive on the road. he came home and told me EVERYTHING. they laugh at your mistakes, they GRADE your practice drives for some reason, and they don't assess you properly. my son has told me that they would be on their phones while on the practice drives and would not pay attention to the drive. the girl receptionist was nasty rude, they never return calls on time, and they expect you to call on a certain day and THEY AREN'T EVEN THERE! please bring your child to Olympic driving school instead, MUCH more better and accommodating to customer service and drives. THANK YOU. read more

I asked to change my time because my have other things to do... and old dude said " absolutely not" we have three more people that are trying to take it... man he was rude... I asked him not to be rude to me and if he wanted a problem I give him a problem... The owner didn't even do anything....I left I don't recommend this place Also the owner makes a lot of noise when your taking the written read more

COVID-19 ALERT - Just took my daughter to take a required permit test. We were assured that they'd have test takers well spaced in their large class room. We arrived and they were sticking three test takers in a 9 x 9 unventilated office, maybe 4' between them. The classroom sat empty. Infection rates in our community have quadrupled and stayed that way since businesses opened, but we are not yet in a rampaging outbreak like many areas. I have been of the assumption that businesses would think carefully about their practices and use available resources to minimize risks. Not so with these folks. The proctor was obviously annoyed and irritated at my questions and requests. My faith in humanity has been set back--some people just skim above the minimum. read more

I took my drivers exam here and they were great. I thought they were fair and professional, if you fail it's your fault. I would certainly send my kids here for lessons read more

Signed my daughter up a month in advance, letting them know that she would miss the first day of class, due to vacation. Returned from vacation, showed up, told she could not start class because she missed first day. We were clear that she was going to miss, the said no problem, can miss up to 3 days... Well, they offered no solution, no apology, I asked for a refund, they did so and said "Good Luck" Rude, unprofessional and certainly no concern for a very excited 15 year old who was thrilled to be starting driver's ed. Additionally, Dirty, tacky office and "classroom" and difficult parking lot. My recommendation: Seek other options... read more

This is the cheapest location that offers Drivers Ed in the Lacey/Olympia area(that I know of at least). They had this buddy program that if and someone else you knew signed up tomorrow, it would only be around $300 for the each of you but unfortunately I knew nobody at the time in need of starting drivers ed so I ended up paying $400 for mine instead. The Olympia location has really limited parking and the place is quite small. But the fact that I'm saving a couple hundred dollars going here rather than 911 or through my school, I really don't have much to complain about. Their classes are quite boring and it is really easy to fall asleep after a long day at school. So, I really recommend signing up for classes a little later towards the night rather than right after school if that's possible. It's really just a self study thing where we read out of textbooks and answer questions and then the instructor repeats what the textbook has to say. The employees there aren't the nicest, but then again, they're not really there to please you. So what's the big deal? I really enjoyed having Steven as my driving instructor. He made me feel comfortable behind the wheel and talking to him wasn't awkward at all(like it wasn't forced). He's patient as well, so I never felt bad if I can't get it the first time (: read more

My son enrolled with Cascade Driving School in August 2013. He attended classes at the Yelm location but tested at the Olympia location. Overall I was less than impressed with this business. To start, the information on the website is outdated. I read the website thoroughly before enrolling my son because I wanted to ensure I knew what to expect. Everything the website told me was wrong and out of date. Therefore, we were always confused about what was the next step. The website said that the first drive with the school needed to occur within two weeks or something like that. Well, they didn't even have an opening for two months. This is typical for their scheduling. They never had a day/time that was convenient for us and the next opening was always weeks out. Either they need more staff/cars or fewer students. The instruction was weird as well. According to my son, they worked on worksheets in class at their own pace. They also watched videos. There was no actual instruction. Ronnie, one of the employees at the Yelm location, was really good with the kids though. My son really liked him and trusted him. As my son had report with Ronnie he felt comfortable driving with him. Since he didn't know the other staff members, he was nervous driving with them. The Yelm location is in a convenient location and parking was easy. The Olympia location looks like it should be a bail bond office. Parking is terrible at the Olympia location. read more

Do not go to this school, even for testing. I scheduled an appointment weeks in advance, only to be told that "the instructor wasn't in". Apparently this organization has failed to grasp the definition of "appointment". The school itself is a tiny building and hardly has parking facilities, let alone proper space to train. There are several other driving schools available in the greater Olympia area, and I would strongly advise you look into those instead read more

I have worked with several agencies for ten drivers and I find Cascade Driving to be the most frustrating school to work with. This company is hard to reach at times. I am constantly getting the voice mail instead of a live person. It appears that they want you to leave a voicemail then they'll return your call when they see fit. I am also not pleased with their grace period of only 5 minutes when someone is 7 minutes late for testing. Most companies allows a longer grace period then five minutes and we'll will usually work with you and not refuse to let you test or be seen. read more

They may be cheaper then the other schools out there however they are never in the office when they say their office is open. Communication and return calls are highly unlikely to happen. read more

I went to Cascade Driving School when I was learning to drive. I had a great experience with professional staff, experienced instructors and a nice facility. They have been around for 25 years and I highly recommend for anyone looking for a driving school! read more

Being a parent I did a lot of research and decided to send my son to Cascade Drving School.His instructor gave clear instruction on how important safety is behind the wheel. The instructor was very professional and flexible with my sons busy schedule with school and sports. I'll definitely send my daughter here when she's of age. read more

All 4 of my children went through this school. They did and excellent job offered different times which worked with my son's sports schedule. read more

Keeping this nice and short don't waste your time or money sure they are cheap but you get what you pay for not going to go into details but when the front desk girl says I might not have filed the test scores, makes you wonder if they're just trying to milk every dime out of you. read more

My son is currently enrolled at this school and thought he instruction seems fine, I think they are utterly overwhelmed when it comes to scheduling for drives and exams. The drive appoints are kept in a receipt book and it appears as it is not updated unless you are standing right in front of them -- appointments made over the phone never get written down. As for the driving test, it is supposedly covered in the training, but they still charge $45 as a "gas fee" and the appointments for that are even more fluid than training drives. His appointment as been canceled 3 times so far and even when you can nail down a date, they are unable to give an appointment time for the test. If there was any other place besides 911, he got the run around on the phone with them when he tried to inquire about their classes, he would have gone. read more

So the Lacey DMV is currently outsourcing all DMV type activities. Weirdest set up I have seen thus far... Visited the DMV last Saturday around noon to take the written test as part of the process of getting a WA driver's license. Got through the introductory line where you wait to tell someone why you're there and get a number, and went to wait my turn to actually receive service. My number is called fairly quickly, but after telling the person at the counter why I'm there, I get a request to show my identifying documents and a piece of paper with addresses for driving schools. The DMV doesn't do any kind of testing (written or driving), nor do they do vehicle licensing, as my friend found out when he rec'd a different paper with different addresses on it. A little befuddled, I call the places on the list and the only one still testing that day is Cascade Driving School, so on my way I went. Upon reaching Cascade, I was greeted by a friendly person who charged me $25 to take the written test and later $45 to take the driving test. Keep in mind that does in no way reduce the $80 I had to pay back at the DMV in order to get the actual card. I would say the stress level is definitely lower in this place than testing at the DMV, which is a plus. It is kind of divey, and the test is xeroxed which makes seeing the picture related questions near impossible. I heard them discussing prices for driver's training while I was there- they will match any competitor's prices apparently. Don't expect privacy or quiet while taking the test, but these folks do behave professionally, have great hours, and they will even rent you a car to use for your driving test if you need it (for $50 more). The best thing about this whole experience was that I was able to complete both the written and driving test in one day; if you want to do the same I recommend starting early- this was about a 4 hour process. *Note: The location is up 4th street right past Twister Donuts- get a celebratory donut after completing your test(s)! read more

This is not the place to go if you are expecting people who give a crap. Not helpful in anyway when there are hangups. My second child will not be attending this drivers school when the time comes. read more

I would give this place 0 stars if I could. They are disorganized and rude!!! Please take your business somewhere else. I hate that we gave this place so much money. read more

My daughter was scheduled to take her driving test. We arrived 30 minutes early. The driving test was at 1030. At 1050, we were waiting for the test to be given. My daughter was not allowed to take the test due to the owner's inability to run business in a timely manner. Her response was that she had other customers to test, and she we would have to reschedule. She blamed us for her inadequacy. Find a another driving school, please:( read more

If i could give a 0 i would. Do not waste your money here. I was told not once but twice that i would not have to pay a 2nd time ONLY to find out that in fact was not true so i got the money only to have to reschedule it so i did. That was all last thursday. Fast forward to monday 9/11 i go take my test everything is going fine but once i get back to the school i get failed for not having enough confidence ok thats fine but then i get yelled at for taking it more then once. I didnt know how many times a person took their test mattered. I was also told Not to come back. This was all because i didnt pass the first time around. read more

We were maybe 5-10 minutes late. The door was locked so we waited for an employee to get back. When he got back he told us to sit down and "she" will be with you in a few moments. He left with other students for a drive and we were the only people in the building for about 40 minutes. She then came out and asked what we were doing here so we said we needed to take a drive. She said we were late and made us reschedule. It was a very inconvenient waste of time, and I would not recommend this driving school if customer service is important to you. read more

I can't even give this business one star Yelp made me before I could post. In our experience, we found Cascade Driving "school" to be ridiculous. Jayme D Houseman "the Director" of the school is not only rude, she is unethical and very unprofessional to say the least. Staff at the school will announce your business to not only you, but also to everyone else who is in the building and in close proximety. They are also more likely than not to fail you the first time you take attempt the drive test so be prepared to wait a minimun of an hour, reschedule and pay twice for the drive test @ $45ea test ($25/written). If you can not save your money by going elsewhere to take, be on alert for taking your tests given by the man hating, test failing, unprofessional school director/ test administer Jayme. Have a witness go with you for your drive test, otherwise this lady will lie and cheat you out of money and your test. read more

This is the absolute WORST driving school ever! I attended class there last year and right off the bat, the teachers show up late to every session or will talk loudly and fool and run around like little children. They also dress very unprofessionally. However, what's worse is that when I went in to take my written exam, they failed me three times on purpose, saying I got the same score in order to scam me for money. When I asked to see what I got wrong, they said "that isn't allowed" BS! I went to the DMV to take the test and came out worth a 99%!!!! They also NEVER respond to calls or emails. Do NOT go here! Go to 911 instead!! read more

Customer service was bad. Just felt ripped off. Better to pay a little extra somewhere else. Not very professional.

Absolute trash. Purposefully fails students in order to scam them for money. Was the only well behaved student in the whole class... Passed all my tests... Never kicked out... Never in trouble or disrespectful... and was still treated horribly and then dropped for missing a final exam because of a deadline I was NEVER informed of. Wasted 500 dollars and several hours of my time. Despite all the money they steal, a staff member told me they're paid poorly aswell. Don't bother. read more

I'm very regretful in placing my daughter in this driving School and regretful that I am even giving them 1 star!! I would rather give them no star! If it was my choice I would not have registered my daughter in this so called Drivers Training school, but my daughter needed to get her drivers license before the next school year due to running start and a 6 month practicing period is needed after she gets her permit before she can get her license, all other schools were booked or doesn't start until the next month so we were stuck! These people are so unorganized and unprofessional and if your in need of reaching someone over the phone Good Luck because they do not answer any phone calls, I tried calling about 6-7 time within an hour span and no one picked up so I decide to drive to the office and Lo and behold there were 2 workers sitting right in the front desk but refused to pick up phone calls. My daughter's first drive was horrific!! As I picked my daughter up from The Olympia Cascade where my daughter goes she walked out of their office tearing and as a mom my heart sank and asked her what was wrong as I tried my best to comfort her, she told me that one of her driving instructor by the name of James Jackson was belittling her and when she got emotional from his belittling he said to her 'why are black girls always the first to cry? (We're Asian) and when my daughter told him she wasn't black but Asian he said 'oh honey your black'. 'I should take a picture of you and send it to my sister cus she cries ugly like you' Wtf!! I am appalled by this person's action!! Mine you this man is black, but this certainly takes into no account on his racial profiling!! It took me everything not to walk in that office and explode, my daughter begged me not to say anything yet because class was still in session. I took my daughter home and my husband asked my daughter what was wrong and she told him and being that my husband is one of those very protective of his only daughter dad both he and I went back to Cascade hoping to talk to James but instead got one of the receptionist.. Long story short one of the instructors I'm not sure what her name was (long salt n pepper hair color) was very nice and attentive to my daughter and made sure all her drives were with her and made sure my daughter had no contact with James. She also was very proactive in making sure our concerns were heard. And the good news is He was let go yesterday.. He will not belittle anyone anymore (my daughter wasn't the only one he was racial profiling, belittling and harassing). I think this school can improve if they were more organized and was more professional, they really need to improve in that aspect. I'm glad my daughter almost done with this course. Needless to say I will not be going to them again for my next child unless they really start making some changes.. read more

This place is TERRIBLE. Never go here. When I went in to take my written test I found out they lied about my score saying I failed and if you fail more than 3 times you have to pay money. They are also very unprofessional. When I was on a drive one asked if I could go into the mcdonalds drive through and another ate cheezits and wonton soup. It was disgusting. They will find any way to get money out of you. read more

Worst ever! I give this place a 0. They have a policy that if you do not show up you pay. On two occasions they did not show for a drive and I am still trying to get the drives scheduled. The staff is rude and when you go in they do not even offer to help, to busy chatting with friends. I will be driving the extra 15 mins to go somewhere else. I suggest you do too. read more

I am enrolled in the diving school currently. The office is dirty and unorganized. The lesson plans they teach are just reading out of a book and watching a short video, almost no interaction between the instructor and the class. Also it was also difficult to schedule drives. I did not like driving with a certain employee by the name of Ronnie. He was weird and talked about inappropriate topics on the drives such as the his opinion on the black lives matter movement, the presidency, his experience with underage drinking, and fights he has been in. This put me in an uncomfortable situation. I overall did not like my experience here and would urge you as a student or parent to not go to this driving school. read more

Do not waste your money. They do not provide quality instruction. My daughter's last drive was canceled by the instructor. We were also involved in an injury hit and run accident. I called the office and left a message explaining what had happened and requested to pay for some additional drives to get her feeling more comfortable again and schedule her last drive that he canceled. He never returned my call. I waited a week and called again, leaving a message. I still did not receive a call back, nor has he bothered to reschedule a drive that HE canceled. I'm not sure who the owner of this company is, but the only instructor we had interaction with was Ronnie. On drives, you'll make routine trips to his grandmother's to get his toothbrush, a sandwich, a cup of coffee or so he can use the restroom. He uses foul language and talk with the kids inappropriately. I'm shocked that the owner of this company is okay with all of this. read more

Cascade Driving school is so terrible that going to them literally impedes ones ability to learn how to drive. When you sign up with them for lessons it grants you a learners permit. They told me to just sign up, schedule an appointment and show up and I would be good to go. They did not make it clear that it's necessary to go to the DMV and pick up a hard copy of the permit before scheduling a lesson. After taking the time off from work I had to cancel, go get the permit, and come back the following week. Their only appointments were before noon, which it said nothing about on their website and they failed to mention over the phone. I signed up for a block of two hour lessons and they would never let any of my lessons go on over an hour; some were just 45 minutes and they charged me the whole hour. The driving instructor is bitter, grumpy, and rude. He verged on snapping at me every time I made a mistake while providing no clear instructions, even upon request. He was just there to gripe and make me feel uncomfortable. Then again he's a middle aged wanna be Bill O'Reilly named Michael Jackson. I can kinda see why he's bitter. He was so bad I opted to only show up for half my lessons and practice without an instructor, which was far more productive. Upon actually taking the exam the lady conducting it was nothing but cold stink eye and cheap, tacky perfume stinking up the car. The negativity put me on edge and I bombed the test. A week later I went to PSS driving school in Lacey, where they aren't trashy disorganized creeps, and passed on my first try. It was completely worth paying $45 to take a test elsewhere after I gave these jerks almost $400 to wipe their butts with. Do not repeat my mistake, go somewhere else! I recommend PSS Driving School in Lacey. read more