Slow 19 minute wait in the drive thru with one car ahead of me…read more Close the drive thru if you don't have sufficient people to work it. Unfair to customers

Went there on 3/05/24 around noon , was nobody there but tellers , I told them I wanted to open a…read moreaccount , the east Indian was rude to me and said do it online , and look at me like i was scum , I am a American 62 years old play my taxes and have may friend this behavior from this woman was terrible and should be fired!

25 people in line and 1 teller. 45 mins wait. Avoid this one if you ca n…read more Just people waiting everywhere in the lobby. BOA going out of business

On 4/4/24 a coworker and I had lunch at 12:00pm at a local restaurant Gators in Kent , on the 8th I…read morefound my account had a overcharge of $240.50 I disputed the charge on my account a temporary credit was applied. 2 weeks later my claim closed and credit taken away with out any correspondence from Bank of America asking for any additional information. I called multiple times even called the restaurant multiple times finally getting a copy of the charge from the restaurant. I had the Kent location bank of American fax the printout to the claims department. This printout has my claim number and the restaurants managers name and number written on it. The bank reopened my claim for about two weeks then with no correspondence again closed the claim and denied my claim. I have proof this is an overcharge on my account and Bank of America will do nothing to resolve the issue . I have pictures of the overcharge on my account see credit card charge the restaurant gave me . I filed complaints with the BBB, Washington state Department of Financial Institutions and get Jesse channel 7 news . This is a blatant theft !

Had a great experience working with Tim Su and Joanna Hsu on a recent mortgage!read more

My father has been banking at Cathay Bank for close to 20 years. The manager at the Kent office,…read moreDavid Chau has always been available to help us with any banking questions or concerns. David is extremely patient and detail oriented with his clients and goes above and beyond what is expected. I think David works very hard to provide assistance to his clients as well as look out for their best interests. He is a tremendous asset to Cathay Bank and it has been a pleasure working with him.

Wow this is an interesting location. Definitely under-staffed. Don't go at night and please stay…read moreaware of what's happening. I could see things going sideways quickly. The manager here is awesome and needs a raise. She's holding this place together with prayers and duct tape. I will try to support this branch when I can.

I visited the branch to withdraw an amount from my account. After withdrawal my account may have…read morebeen below a certain limit, and I didn't want to be charged a fee. The teller asked me to see the banker. I waited for my turn to see the next banker (Loren Allday) who failed to look up the requirements for the account, and was not willing to help because he did not know how to look up. He declined to help me and moved to the next customer. Very UNPROFESSIONAL individual. I also had the similar unprofessional experience with another banker at this location name, Omar. I would NOT recommend this branch. I went to Meeker location and got my work done.

Very nice staff here , very friendly But pretty long time…read moreto wait for help. And really hard to park

Holly was amazing, patient, kind, and genuinely caring. I went with my partner, who's from…read moreAfghanistan, for moral support, and she went above and beyond to help us. She explained everything clearly, sympathized with his situation after being taken advantage of by a dealership, and offered great advice on what to do next. She helped him refinance his car and apply for a credit card, and both were approved! His car APR dropped from 21% to 6.49%, which lifted a huge weight off his shoulders. Helpful tip: If you're refinancing your car with them, make sure your auto insurance deductible is $1,000 or less. They do not allow more than that. We didn't realize this beforehand and had to scramble to switch our Progressive plan (which we had a $2,000 deductible at the time). We now use a different insurance with a $1000 deductible . So be prepared to either adjust your insurance or switch providers. You have 15 days to prove you have insurance on the car you are refinancing with BECU or else they will automatically add insurance to your refinancing bill. so get it done so it's ready when confirming your insurance info with them to avoid extra charges or any other problems. Thank you, Holly, for being so thoughtful, professional, and caring you made a stressful process feel easy. You rock!

Terrible waited long time for service. Dee Chao the Branch manager is completely unprofessional…read more Many customers complain against her and says she has no empathy for her clients.

This is a very friendly bank with a homelike atmosphere. A pleasure to do business with them...read more

Great service with a smile at this location. Never much of a wait most days. Staff tries to be…read moreextra helpful. Much better than the in store locations. Stop at this branch if you ever need to conduct business.

We gave an inherited IRA and did not get the yearly payout at the end of the year. Husband went in,…read morethey could not tell him the amount nor when he would get his check. Two weeks later and still no check or amount and this is affecting my tax return submitAl. Not ok. what happened to customer service??!!

Sima Marzi she is the best worker there she is kind and helpful in the bank and a very good way of…read moretalking with a customer

Rude customer service and completely incapable. I asked for a simple task and they can't even do…read morethat even after the customer service line confirmed they could do it twice. The worst US bank I've ever been to. Go to literally any other location.

Went into bank for a simple wire transfer on a Friday morning. I couldn't do it online because of…read moresize. Met with banker, had my bank card and ID. Went through all security processes in front of banker including opening up my Chase app for verification. Everything was good sign all papers and got receipt. Hour later got call transfer was on hold. Contacted them again by phone and went through more security clearances and a boatload of questions. Passed that and several hours later got email saying money would not be sent. Still processing. Now no transfer on weekends. Now I don't expect it to transfer until Monday and not received until Tuesday. The bank can collect interest on a quarter million dollars an extra 4 days.

Meh. Thankfully this was the first and last time I'll visit this location…read more Small parking lot, hard to get into. Maybe 10 spots available? Two ATM machines outside for withdrawal/deposits. Large inside, lots of spots for tellers. Was able to walk right up to the counter to start my transaction. I told the guy I did not know my account number or how much was in my account, but wanted to make a withdrawal (I rarely use my account at this bank - and when I do, the people at the other two locations I go to never give me attitude). He told me to fill out a slip...okay. I brought it back up with my name and date. He looked at me like I was crazy and said "You need to fill it out." I said, "I gave you all the information I can, just as I said I knew." He rolled his eyes and had me do the whole swipe the card thing. Sorry to inconvenience you by asking you to write down a few numbers dude. He avoided looking at me or speaking to me other than to ask how much and count my money. Didn't know it was that huge of a deal. They have these iPad things up front now that they want you to use as well. No thanks - if I wanted to do my banking online I'd do it at home.

My mom was a telephone operator and because of this, I had an account with Seattle Telco. Somewhere…read morein the 90's, I believe that became Watermark and today it's Sound Credit Union. This is a backup account for me, I have two other primary accounts in other banks. With that in mind, I'm that guy who rarely banks in person, because online baking is fast and convenient, but some transaction have to be either done or finalized on site. At my primary bank, the line moves fast and there are plenty of tellers. At Sound, the line moves slow and despite there being staff on site, few work the teller window. On my last two visits to this location, I walked in as next in line and proceeded to wait at least 10 minute to process my 60 second transaction. While I waited, I listed to senior people tell tails about where money was, where it went or when it was coming. The window is for transactions, not conversation and if someone needs time to call another bank, a spouse or a child, you need to have them step aside to resolve their confusion, I don't want to see it, wait for it or process it. I'm not talking about being rude, I'm talking about managing your customers. When I walk in as the next customer and they are 8 people in line behind me before I'm called up, you are taking too long. And someone should be looking at how many transactions are completed an hour and what they are. If you are doing 5 transactions an hour and they are withdrawals or deposits, someone isn't good at their job. My issue today is, I needed another 60 second transaction, but before I made the 20-minute drive to the branch, I wanted to verify they are open. Google searches said they were typically open, Even the Sound website said the same, but with yesterday being a holiday, I wanted to be certain they were not taking an extended holiday. The website had an Ai bot and it also said, Locations are "Generally open on Saturdays". I couldn't get one definitive answer on operation, so I decided to call. All branches have the same call center number. When I called that number, I was told it would take less than10 minutes to speak with someone. That is too long, but faster than the 20-minute drive I needed to make, so I waited, It took 15 minutes and when the person answered, I found out locations are closed today. That was an unreasonable amount of time, energy and effort to find out if you're open. These locations don't have strong reviews and I can only image situations like I described are the reason why. Sound Credit Union is a clown car driving with one flat tire. Leadership has a service issue and while institutions like WSECU have blossomed over the last decade, Sound has remained stagnant. I may be closing my account come Monday!

My family has been visiting the Kent branch of Sound for years and every visit is always a…read morepleasure. The staff has always been friendly, professional, and very patient. They have helped me navigate setting up accounts for my business as well as accounts for personal use. Although they usually only have two tellers, lines move quickly which is also a plus.