We don't have enough background from this company to give full stars so this is a first impression…read morerating and first impression was good. The location near us is a hq building, very attractive, huge, with dedicated parking, a little coffee kiosk outside, and even a food truck (probably for the staff not for us lol) at lunchtime. Very urban vibe. We were greeted cordially, big smiles, and seen by a consultant within a very few minutes. The consultant was calm, professional, fast. We're so happy we came by.

I've been to this location twice, and I've had great service. I even decided, last minute, to see…read moreif someone could discuss estate planning, and I only had to wait 10-15 minutes for someone to start the process.

Why do I always always end up without cash!?! Arghh!!! I love the convenient location here as I…read moreended up at a gas station to fill up the rental car that offered a fatty discount if I paid in cash... hence my quick dash across the street to get the ATM to cough up money for me... and watch the digits in my account drop. Booo.... That's what I love about banking with BofA... they treat me real well and shower me with lots of free pretty checks... call me to tell me that they're offering a CD with a fat interest rate... and they have atms EVERYWHERE.

Go to a different bank. This place is terrible. They are low skilled bankers that are soooooo slow…read moreto basic.

Five stars is for the merchant teller Andy. He has been amazing when he is there in that window…read more Always providing excellent customer service and especially in getting to know his customers. A lot of people complain about banks and fees and what not, but in reality it is because they are not taking the time to talk to a personal banker to understand their accounts. If you don't spend time to learn how to manage your money, you will get problems even if you leave big banks. BOA is so convenient because I can find them whereever I travel. I am taking a star off because I dont really like the other staff here. There was a customer waiting at the merchant window for 15 minutes, and no one approached him and tell him that the merchant teller is on break and to use the regular line. The lobby leader doesn't greet unless is someone he knows, I have seen a couple personal bankers have private conversations in the lobby themselves. And I have personally witness the banking center manager tell a potential customer that he will have to wait 30 minutes to open an account. Giving them credit since they are way understaff but they need to do some drastic hiring now and soon!

Came back here on Aug 20, 2026 to pick up another currency order. Was the first in line and still…read morewaited 10 minutes before I was even acknowledged by the Tellers. The lady behind me left in frustration from waiting so long. 3 tellers working, 1 was helping a customer and the other 2 tellers were both closed while behind their computers. Branch manager Brenda finally realized people were waiting in line and started walking over. However, she completely skipped past me (the first person in line) and continued to help the people behind me in line! What kind of sense is that?! Never acknowledged me or asked if I needed help. Waited another 5 minutes before I was helped at the counter. After the transaction, I asked the teller for Brenda's name/title, and that's when all of a sudden Brenda wanted to show up next to her employee and asked what I needed help with. So now all of a sudden, you want to be helpful after you hear your name being spoken of? Such complete fake customer service. This branch's management is a joke! I told her that's all I needed and walked out!

Here's the rundown. It depends on the teller and the time of day. They have a thankless job, I'm…read moresure. But I wish they treated regular clients with a bit more grace and at least make us feel like we matter. The security team are always friendly with a welcome greeting and the guy who opened our account was nice but other than that, we're just a number here.

You cannot get help here. Don't ever think about calling them on the phone. Just hangs up on youread more

12 people in line at 1:15pm. 1 teller helping…read more 2 people at desk helping people. Another person in back not helping guest. Seems a bit lopsided from a staffing support.

Worst Experience Opening a Business Account!!!! Two appointments and they didn't open…read more I rarely leave negative reviews, but after multiple visits to this Wells Fargo location, I feel obligated to warn others -- especially those looking to open a business account. We scheduled an appointment in advance to open a business account. When we arrived on Friday and checked in, we waited until Emily, our assigned consultant, approached us around 4:00-4:15 PM. She immediately informed us she was running behind with another client and might not be able to see us. We offered to wait, which we did -- and after about 5 minutes she became available. However, by the time we actually sat down with her, we were already 15 minutes past our scheduled appointment time, through no fault of our own. The first obstacle: Emily asked whether we had our business documents printed on paper. We had everything in PDF format and offered to share them digitally. She refused, insisting on physical printouts only. We suggested printing them at the nearby UPS store -- literally a minute away -- which we did. More time wasted. By the time we returned and sat down to actually open the account at 4:18 PM, Emily made a point of mentioning that her shift ended at 5:00 PM and she would "do her best." This felt deeply unprofessional given that she had spent a significant portion of our appointment time with other clients, causing the delay in the first place -- leaving us with barely 40 minutes to complete the process. From the moment we walked in, we felt unwelcome -- as though the staff was looking for any reason not to serve us. Near the end of the process, Emily asked about our citizenship. We explained we are Ukrainian nationals but hold all the necessary U.S. documents: business paperwork, ID, Social Security, and a Wells Fargo card. She said the system was flagging our Ukrainian documents and that she couldn't proceed without a manager -- who happened to be absent that day. She scheduled us for a follow-up appointment on Monday and said she would call to confirm what documents we needed to bring. She called the next day and said no additional documents were needed after all. This was frustrating and frankly absurd -- as if we have nothing better to do than drive back repeatedly for appointments that could have been handled the first time. Monday's appointment was no better. We arrived on time (again, they were 15 minutes late -- the second time this happened). A different consultant, Lily, took over. Unfortunately, my husband had forgotten his physical ID and only had a photo of it on his phone. We asked if his Wells Fargo card could serve as identification -- it could not. We then asked whether we could open the account under my name only, since I had my ID. At that suggestion, Lily let out an audible, heavy sigh. That said everything. To summarize: -- Two appointments, both started 15 minutes late -- Staff who visibly did not want to serve us -- An unnecessary trip to UPS to print documents that turned out not to be required -- A consultant (Emily) who appeared to be doing this for the first time and didn't know basic account opening requirements -- Zero professionalism, zero warmth I have banked with Wells Fargo before and never experienced anything like this. This specific location is not equipped to handle business account openings -- neither in terms of knowledge nor customer service. I would not recommend it to anyone, and especially not to those opening a business account for the first time.

Thanks to Lauren at the drive-through today Chase bank gets one star. Yesterday I walked into the…read moresame bank and I did a cash advance. I have an account here. I've been banking with Chase probably for 30 years. All I wanted to do is cash advance same thing I did yesterday. Today I pulled up to the window and the guy as soon as I pulled up, grabbed the woman name, Lauren, who told me I couldn't do it And she said the other person needs to be here and I'm like it's a pin number. It's just a pin number. What do you mean. It's a card with no name on it. She refused my business and as I drove away, I was so annoyed. I hit the curb. Thanks Lauren for ruining a 30 year customers day.

Vice President Lauren Sasnett was so helpful in notarizing some travel documents! This is a great…read morebranch, they always ask how they can help! Nice folks and they speak Spanish and Vietnamese for their customers!

We're upside down in our loan and thought to refi because the rates are so low. Kurt Bell of Home…read moreStreet Bank is a Mortgage Broker with them and he has gone out of his way to help us in this process! We have our current mortgage through our Credit Union and have no problem with them. It's just that FHA has a lot of different programs and credit unions are not allowed to work them for some reason. We went to see Kurt on a recommendation of a friend. He let us know about a refi and remodel loan called a 203K and helped us through the incredibly involved process to apply. Our house didn't end up appraising at a high enough value to get that loan but we will be able to qualify for a loan that will save us over $300/month on our mortgage!! Home Street Bank is one of only a few banks that is allowed by the federal government to service these loans. We like our Credit Union because it's not big business and it's not a bank. Home Street feels like a small bank without all of the bad juju that banks tend to come with. No one is trying to get us to get a credit card, etc. We're really happy to have found them, and especially Kurt Bell!

If I could give 10 stars I would. We are using homestreet bank for our new construction mortgage…read moreand our lender Michael Manthey has made this process so easy. His customer service is exceptional and we can't thank him enough. These people will work for you to get you the best rate and they actually care! We have worked with other lenders in the past but none live up to the service I have received here!

our WestSeattle Keybank has been unfailingly kind, knowlegeible and helpful, overmany, many…read moreyears. Great staff and wonderful bank!

The staff here is wonderful. Special shout out to Troy, manager, and Ashley, who helped me several…read moretimes. The only reason not giving full stars is on account of Keybank-at-large not being supportive of me when I experienced a scam by someone pretending to be Keybank. And, the fact that a scammer knew I had a Keybank account has caused me to back away from this bank. However, as I said, service locally is good, and I know Keybank has a lot of nice local initiatives. A plus for this branch is it is very conveniently located.

Terrible waited long time for service. Dee Chao the Branch manager is completely unprofessional…read more Many customers complain against her and says she has no empathy for her clients.

This is a very friendly bank with a homelike atmosphere. A pleasure to do business with them...read more