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    Cascade Group - South Bank

    4.0 (1 review)
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    Copymaking services

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    18 years ago

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    INGIC Design UK

    INGIC Design UK

    (3 reviews)

    Canary Wharf, Isle of Dogs

    *Do not use* Payment up front * Delayed and incomplete services*…read more We bought a full design package from Ingic Design including Logo design, stationary, tri fold leaflet and 5 page website build. The logo was fine but we had issues accessing final format files and no response from their 24/7 customer helpline. After a month of back and forth the stationary finally had the correct information but the website was still showing simple errors such as incorrect information after repeated revision requests including annotated screenshots of their work highlighting the issues. By this point we were forced to create our own website using 123 reg as we had started trading. No response to email enquiries, 24/7 care line goes to answer machine, all samples provided by Ingic are screenshots so I cant comment on functionality of the website. Not worth the hassle, unless you require a particularly complex website, use a builder most domain hosting services offer them. If you must go with a design agency, please do your homework and preferably go local. This has been nothing but a headache. We have requested a refund for inadequate services but after three days there has been no response, so now will begin court proceedings in four days.

    Excellent company to work with, always have my account manager on the phone, any issues get solved…read morewithin 24hrs, these are hard working and produce good work, will always keep working hard to ensure the customer is happy with the final design, our website is in the development stage now, so excited the new website is coming to life, we are already planning others works once the 1st project is finished. We have used many website design companies in the past with issues with every stage and ends in disappointment, but with Ingic Design we are more than happy to trust and work with this team who cares about the customer and not the money, makes a refreshing change, keep up the good work guys, I would say give these guys a go and well done Ingic Design so far on our project.

    Cascade Group - South Bank - copyshops - Updated August 2026

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