Amazing company, from design to installation, total professionals. They are there for you if you…read morehave any issues, they are responsive, they are problem solvers. Sarah offers top-notch customer service and the team behind the manufacture and install are the best there is. Love this company and would hire them again in a heart beat!

From the owner: Innovative Kitchens an Bath is a family owned and operated business located in beautiful Victoria…read moreBritish Columbia Canada. We specialize in kitchen and bath cabinetry, and custom millwork for any room in your home. Whether you are looking for a total renovation or a simple upgrade, we do it all. We take great pride in our work so only the finest of woods and products is used. We offer a large selection of door styles to choose from as well as many different finishes to ensure that your final product is what you dreamed it would be.

Not bad product but the manager is rude and unwilling to fix his errors. In particular took door to…read moreget fixed and didn't match the hardware. Was very argumentative and asked me to pick up parts and do it myself. Said " Dont ever call here again". Didn't offer any sort of refund either. Very poorly managed and awful attitude by the manager.

Do a superb work！Relying on first-class product quality and improved after-sale service.read more

I was so happy with the service and product from Incredible Closet! I arrived without an…read moreappointment, and only a hand-drawn picture on a scrap of paper, and within minutes I had a computer-drawn image of what I wanted. Installation was very quick, at the appointed time, and the closet was exactly what I wanted. Can't recommend them highly enough.

From the owner: We pride ourselves on an unsurpassed level of quality with competitive pricing and excellent…read morewarranties.

I used Urbana to design and install my kitchen. The experience was extremely poor. We used Ellen…read moreCrystal for our designer and wish we had gone another way. The design wasted a lot of valuable space in a very small kitchen, with no place to put a microwave. The designer seemed very apathetic to my wife's ideas and was very hard to get a hold of. The installation went on for months because there installer was having a difficult time doing a proper job and left blood smeared kitchen cabinets and wall, installed knobs that where mismatched in colour, tried to install damaged doors and trim board. Also the installer would not work with the electrician because of creative differences. With that being said and 6 months to install a very small kitchen the quality of the cabinets themselves where very good. If it had not been for the cabinet quality I would have given them 3 stars. Very unfriendly and unprofessional design process.

Errors in design of a specific cabinet to house laundry appliances and very poor customer service…read moreand care dealing with other problem and finishes. Offered $1000 discount, then recanted it!

We purchased a kitchen from Lonny Fletcher and when the kitchen was installed by Cory they refused…read moreto fix the problems! Then they put a lien on our home! We then found out our lawyer had a kitchen by them and we told her she was in a conflict of interest! We hired new lawyers and won in court so they closed up shop even after they agreed to pay our legal fees! Don't do business with Kitchen Craft or Lonny Fletcher or STS cabinets. Teresa pollen was the contact person and Cory was the installer! Don't be fooled by these awful people!

From the owner: Kitchen Craft Vancouver manufactures and supplies custom cabinets for any space in your home. All…read moreof our kitchen cabinets and bathroom vanities offer you the perfect blend of aesthetics and performance, creating inviting spaces for your family and friends to enjoy. Precise craftsmanship paired with 40 years experience guarantees your custom cabinetry solution fits beautifully into your new or upgraded space. Our cabinets are also eco-friendly, using only 100 percent recycled materials and hardwoods from certified sustainable foresters for a greener tomorrow.

I usually only write reviews when a product or service has been exceptional. Harbour City Kitchens…read morewill be the exception. My husband and I contacted HCK in December of 2024 to start the design process for two custom vanities for our bathrooms that we would be renovating in the summer of 2025. We went to the showroom, well-prepared having already done a lot of research ourselves. The design process was OK but we felt that we had to go over every single email, drawing and attachment with a fine-tooth comb as details on our designs were left out, not updated or our two (very different) vanities were reversed on the drawings. Once we got into the delivery and install phase, it appeared that the left hand did not know what the right hand was doing - there seems to be little communication between the different departments at HCK. Communication with us as clients also left a lot to be desired. It seemed like every email from HCK was from a completely different person, who only knew the details of our project relative to THEIR department. We also had to request on several occasions that emails be sent to BOTH of us as we had to coordinate who was going to be at home when HCK staff came to measure and install. In terms of installation, both vanities were delivered with issues: the first one (September 2025) had defects in the front wood panels, which resulted in another several weeks as the panels needed to be redone. The second vanity arrived incomplete in October 2025 (even though we gave HCK MONTHS for this project) and was missing all its fronts for the drawers and side panels. Some finishing mouldings for the feet were also missing. This alone added on another 4 weeks. It makes no sense to deliver a vanity and then have it installed several days later. On top of that, more miscommunications followed, with HCK literally notifying us of delivery of the remaining vanity pieces while they were already en route - with no advanced warning! Needless to say, we weren't home. You can't make this stuff up. As for positive aspects, I will say that the final product was good and the installer did a great job in spite of him having to make five visits instead of two (not his fault). However, these factors are not enough to inspire us to go with Harbour City Kitchens for our future kitchen project. We will most definitely go with a company that has better communication, processes and oversight within the organization AND with clients. I have read Google reviews and have a hard time believing that so few other people have had issues. I wish I would have checked the reviews on Yelp or even Indeed for a more balanced evaluation of HCK. Bottom line - save yourselves the headaches and frustration of dealing with a company that has poor communication - internally AND with clients, chaotic processes and procedures and little continuity from project start to finish.

An aweful experience. Started in June 2023 and promised a kitchen in 5 weeks. Still not done now…read moreApril 2024. They do a tiny bit then disappear. No communication as to when they will return. Poor quality with tones of errors. Lots of similar reviews including mine on google for them that they manage to remove. Beware.