I had been a client of this firm since 2018 and had positive experiences, but this recent tax…read moreseason changed my opinion sadly. Communication was inconsistent, and I repeatedly had to follow up for updates. The most serious issue involved an admitted oversight related to projected tax liability for 2026 (something I didn't ask for), which has caused hours dealing with the IRS and a moderate amount of stress. What left the worst impression was the response afterward. Rather than taking meaningful accountability for communication failures and oversight, the focus was placed on defending the return's technical accuracy and justifying the fee. The small "goodwill adjustment" offered felt dismissive given the amount of time and frustration involved. Accuracy is expected from a paid tax professional. Communication, attention to detail, and client support are what separate a quality firm, and unfortunately this experience fell short in those areas.

Didn't callback even after three attempt. Guess busy and not taking on new clients…read more I am sure they are good but needed someone now to help with quarterly taxes

I got my resume posted online at Leading Edge. I called them and also applied for a job posted on…read moreZipRecruiter. There has been no response. I will keep checking back but I am not wasting my time on LeadingEdge. Customer service was fair.

From a customer's perspective, these folks do a fantastic job of finding people and ensuring they…read moreare a good fit for our business. They call to check on you and whether you are pleased with the employee the first day the employee starts.