I have used this company approximately ten times over the last year. They have consistently…read moreexceeded my client's expectations! Their people are always nice, professional and knowledgeable. Five star service all day long!

Dan and the whole team are great, responsive, and professional. I don't need to talk to them often,…read morebut when I do, stuff get handled quick, fast, and in a hurry. Would have no reservations about referring others.

Great Until They Weren't…read more Have been clients since 2007. Paid our premiums on time. Made one small auto claim. They got in touch about our crumbling cement steps and cautioned that if we didn't fix them that we "might not be covered in the event of an instance involving the steps." We kept meaning to get to the steps. Then we get a notice saying that we have been CANCELLED because of the steps. Steps are fixed. No one returns our calls or emails from Robert K. Jones. When I call, I am deflected by the receptionist. "She'll call you right back." An hour passes. When I call back and am connected to the agent "Lisha," she has excuses but no apologies. We have been without homeowner's insurance for two-and-a-half weeks and it seems they just don't give a damn. Nice folks, but not in the trenches for you. Keep shopping.

Stay far away from this nightmare. Worst credit union in the state of Ohio! Their loan specialists…read moreare incompetent, unprofessional and rude. There is poor communication, challenging loan experiences, and, in my opinion, unsatisfactory customer service. Do not get a car loan from here!! They have great rates, but making payments is horrible if you don't have an account with them. The app doesn't allow you to pay with an external account. They refuse to take payments by phone so you have to go to Day Air to make your car payments. They no longer have bank tellers so you must make your payment at their ATM. After withdrawing the cash for your payment, you also use the ATM to schedule a remote conference call with a teller who takes your payment. There is no privacy as the ATM is in the middle of the bank. Everyone knows your business. The worst part is that your payment goes into Day Air's savings account and it takes days; sometimes weeks to hit your loan account. It is up to their loan specialist to decide if they want to accept your payment and when they want to accept your payment. These " specialist " never return phone calls. They would rather send your account to collections and repo your car rather than work with you. Although, they are excellent at making threats. These people are absolutely heartless. People have lost their cars and their homes because of their shady loan tactics. Whatever you do, do not apply for any type of loan from these people; especially if you need a cosigner. They prey upon people like this; like us! My mom consigned for me. I regret ever financing my auto loan with Day Air. You are granted a 10 day grace period on your car payment each month. Im not sure why; because in Day Air's loan specialists eyes its nonexistent. If the signee is more than 1 day late, they freeze the cosigner's bank account and their auto loan account. How they are allowed to get away with these business tactics is beyond me.

On January 27th, 2026, my daughter passed away from Lupus, Kidney disease, Heart disease. I called…read moreday air to let them know this and that I wanted to keep the vehicle. She was behind jan-feb and I asked if they could give me time to get affairs in order. They didn't. They came like thieves in the night...when I was told that I'd have time to clean it out. Day air came and got the vehicle with possessions still inside. But it's alright. Day air will have to answer. Day air, the folks at the top who run this place, you're a bunch of heartless MFs. ​

Kimberly Stanton is very knowledgeable and a great person. She did my deceased brother's taxes from…read more2 yrs ago and actually got him a refund. I thought I would get fined for the late filing, but she knew how to get around that. I highly recommend Stanton Tax Service.

Very quick response and helpful conversation addressing the questions and needs. Referral made…read morewhich was greatly appreciated!