For eleven years we have had coverage from Grushon insurance, we depended on Gwen and her family…read morefor home, auto, umbrella, and multiple business policies. Recently we have had a deeply frustrating and severely unprofessional experience with Gwen and Thomas-Grushon Insurance regarding a claim. From the start, we were sent in circles. We were first told to file under our builder's risk policy, then under our contractor's general liability policy--both placed through their office. After weeks of back and forth, the adjuster informed us our policy would not respond because it was missing an "errors and omissions" clause. We were never told this coverage was not included and had no idea why it was missing. Instead of helping us resolve the issue, Thomas-Grushon repeatedly shifted the responsibility, initially it was becuase she purchased the business from her dad and uncle and our coverage was lost in the transfer, next it was she had a software upgrade and it could have gone missing then, next it was her turnover with multiple employees leaving her office, next it was she would pay out of pocked for her negligence in the lack of coverage, she stated she was hiring an audit team to inspect all of her clients' policies to see who else was negatively impacted--and finally suggested with herself and 2 employees pressuring me alone in a room we pursue a day laborer, which was completely an illegitimate claim and again delaying a decision for weeks. Despite providing all documentation and a detailed remediation estimate, Gwen failed to follow any of her multiple statements, leaving the homeowner waiting and our company in limbo. This lack of transparency, accountability, and follow-through has caused significant delays and unnecessary stress for all involved. We would strongly caution anyone considering working with this agency, we have filed a complaint with Ohio Department of Insurance and The Better Business Bureau, Gwen should have her license revoked.

These guys are good. Mike Grushon knows way more about insurance than anyone I've ever met, and is…read morewilling to tell you factoids till your eyeballs are rolling over. He's a talker. But, he will really help you find the right insurance for you, wont oversell you and finds good deals. Way better than your strip-mall insurance salesman.

On your initial visit you could be so lucky as to run into Emma . The one with the Angelic voice…read morethat will guide you to your next step. Very pleasant environment A+

Eric Evans is a stand up guy. He has been my agent for years and I never worry about any insurance…read moreissue. HIs phone is 2981011 which is one number different from mine. I get mis calls for his office and give them the correct number. You should consider him as your agent.

I have been a customer for over 20 years , I requested an insurance review since a few things have…read morechanged. Perk and his staff are great and spent over an hour with me never trying to "upsell" just good advice and recommendations . I highly recommend Reichley Insurance !

From the owner: Over the last sixty years, we have established a reputation for honesty, high morals, integrity and…read morefriendly, professional customer service pillars of a successful insurance agency. Based upon this foundation, the staff of Reichley Insurance Agency commits to the following mission.

My insurance agent at Miller Insurance is always very quick to help and informative. I saved money…read moreand got better coverage last year when I switched to Miller Insurance --- and got better service with a local insurance expert rather than a call center.

From the owner: Insurance for Auto, Home, Business, and Liferead more