I recommend this business because it's better than Uber. But that's a low bar. Had an aweful experience today with cab #4449 last night (oct 25, 11:30 pm). The driver kept getting randon calls from someone, he kept asking us for our address even though he had it plugged into his map. He made a wrong turn and accused us of giving him wrong instructions, he asked for the house number and when we repeated it clearly three times, he told us to just describe the house features. Terrible experience. if I can avoid that driver, I would continue to gladly use Casino taxi. read more

If I could get no stars I would - very fucking ignorant drivers- some are cool but most are not and the ones answering for complaints are shit - no more Hi yellow cab read more

Needed a ride o a date night to a local bar and eatery. Our driver was prompt and courteous. The vehicle was clean and up to date, however, because of both my and my spouse's allergies , it could have been a little less overwhelming with perfume. Other than that, we were happy. Just lighten up on the fragrances. Next time, we will request a car that is scent free. read more

They have an app! Convenient right? Wrong. Pre-ordered a taxi at midnight for 2:30 pm later that date. 2:30 comes and the app tells me my driver had arrived, but he hasn't. Instead, he parked in a random parking lot three streets away from my location. Ok, I can walk a bit. I call the driver in order to find out where he's at and he ignores my call. Good customer service right? Well immediately after he cancels my ride. GREAT customer service. It's now 2:35 and I have to be at the Westin by 3:00pm so I can catch my bus home. I call the company and explain what happened. What do they say to make up for it? Nothing. Instead, they deny me ever having ordered a ride. After a piece of my mind and an expletive or two, I called a better company, Yellow Cab, who got me to my bus on time. Thanks Yellow Cab, for actually doing your job. DO NOT USE THIS AWFUL TAXI SERVICE. CASINO TAXI DESERVES 0 STARS read more

The drivers are very impatient. Will start hit on steering wheel just to let customer know that plz pay quickly and if we call customer support they won't acknowledge instead say plz talk to customer service and customer service doesn't respond. They have hidden charges which they call it "additional fee" they don't mention it before but will take the money later!! read more

This pertains to one incident, where employee "Mike" (in the office) was breathtakingly rude and aggressive, following a question I had about car availability and cruise ships. My interaction with him was enough to re-think my go-to car service. I typically used Casino at least 6-8 times a week for years. Mike was so ignorant he's ruined it for his work mates. read more

What a horrible service from the taxi driver #249 . Zero costumer service ... can wait for Uber to be here read more

I visited Halifax with my mom for a few days and took two cabs during our stay. The drivers were polite and knowledgable about the city. The fare was reasonable. The vehicles were clean and new. Response times were quick. I downloaded the Casino Cab app and was able to call for a cab quickly and efficiently. Good service. read more

At first here living in Casino i thought the taxi's where great an as the last 2 years they have gotten worse, they either need new drivers or new compettion its pathetic my daughter called over an hour ago still waiting, i hate being first in line at the taxi rank but one particular driver decides to pick others up when you been waiting in line first. read more

Zero customer service, accountability or integrity. I've been using these guys for ten years and they just aren't a good company (tells you something about options in Halifax). Nothing against the drivers, just really awful company. Can't wait for Uber or something like it to teach these dummies what consumers expect. read more

TERRIBLE customer service. The busiest nights are when a company should be at its best and hold up to its integrity. Casino Taxi shows poor poor examples of politeness, professionalism, and over all experience when they get busy. Booked a cab through the app (should be reliable eh, its THEIR APP) so I get taxi #339 assigned to me. Only to see 3 streets before my pick-up location it says "passenger in car"...reallllllyy. So I call the operator to let her know and she was EXTREMELY RUDE, lied about where the address said my location was (I have proof), and proceeded to hang up on me.... TERRIBLE, should be ashamed.. read more

I don't take cabs often, but when I do it's always Casino. Their app (available on their website or on mobile) makes calling a cab super simple, and what's even better? You can input your destination into the app so that you don't have to try to remember the address to tell the driver. (I'm really forgetful with that kind of thing) I've always had a good experience with Casino - they clearly show the drivers names and license numbers and record what's happening inside and outside the car, which makes me feel more comfortable after the awful sexual assaults that happened earlier in the year. Casino is the only company I use. I started using them because of the app and I keep going back because they've always given me great service. No complaints here. read more

Bring on Uber and end this lack-luster incompetent monopoly taxi service that our haligonian politicians continue to defend. Currently outside a grocery store in - 10° waiting for 25min. Called the Dispatcher who sent someone who then decided to choose another fare without communicating with dispatch. Here I am standin around like a God damn fool with no idea no one is on route. They really just don't seem to give a - service is a joke. When casino gets busy they notoriously just disable their phone line like a child avoiding responsibility Up your game Casino read more

Casino kicks Yellow cabs butt in my opinion. I've been left stranded by Yellow so many times I completely gave up. Casino has never let me down. Enough said :) OH, and of course their fun jingle is highly underrated, great to sing along to while you're waiting ;) Just this weekend we were at Lions Head for Karaoke and we shut the place down. At 2 am we were anticipating a long wait and we needed 4 cabs to accomodate all of us....they all showed up within 10-15 mins and almost all the same time!!! That's truly amazing for Halifax, not sure if we just got lucky but whatever happened, Casino deserves a shout out for that kind of coordination. Cheers Casino! Thanks for getting us home safely after a really fun night out. read more

Cab driver charged my friend $45 and skipped through the option on the POS so she didn't see the total. My friend had to fight with the co-owner for reimbursement because he simply believed the driver over my friend. Bring Uber to Halifax please!! read more

I always always always use casino taxi. Was desperately in need of a cab and called to order. He asked me my name And where i was going. I said I didn't want to say where i was going because everytime i do i never get a cab. He was very rude with me and said he just wont send a cab if I don't say. I gave a location and once again they don't send a cab. Why did the taxi association get mad about HFX having uber when they can't service HRM!?? Like seriously. This is so stupid. read more

Half the time I call I'm waiting over 40 minutes and every other time its fine. Today for example...called waited over 40 mins on a Sunday afternoon. A little rain. Nothing huge going on to constitute a comple lack of service....eventually I just got sick of it and took the bus. It's sad when you can rely on a bus more than a taxi. I hope Uber comes soon read more

I rarely am bothered enough by poor services especially local businesses that are local. But I have been extremely disturbed at the behaviour of the operators over the past few years. I recently moved to prospect and there are no busses nor do I have a vehicle. So many times cabs are my only option. I've been there for a about a year and a half and in the beginning there were never any issues getting a cab to come out to me. I really on cab to get to doctors appointments and school related errands as well. So after they sending about 5 no questions asked, I get an extremely argumentative woman who demands a credit card which I don't have. She claimed it was a "policy" yet the other 50% of the time of another operator answers its not problem. Not once have I cancelled and I have always tipped well and I'm sure there must be record of that somewhere in their system. The woman who I spoke with earlier today was extremely petty and argumentative, threatening to pull out files as though i were lying about having cabs sent out there with no problem and no need for a credit card. This is extremely frustrating as I've been a loyal customer and considering I have frequent doctors appointments this puts a huge strain on me. Not to mention, In February one of their drivers attempted to bring Me to his home and I had to convince him to let me go home, and having already been a victim of sexual assault/ this was horrifying for me. casino taxi please work on your customer service... most of my interactions With you have been sub par at best. Also please pay more attention to who you're employing so that vulnerable women don't need any thing worse added to their plate. I will 100% be using yellow cab from here on out unless some major changes are made. Either way this has been so frustrating to me I've failed classes and missed doctors appointments multiple times because oF Casino Taxis inconsistency. If zero stars were in option I would be using that. read more

App forces u to pay in advance. The tracker doesn't let you send text messages (pickup details) calling forces u to listen to the past 4 places you got a cab from and then you are sent to a human operator to speak to. Late for work this morning because there were no cars available in Uber and I had to use this shitty service. They didn't tell me the driver wouldn't or couldn't come to the back of the building, they simply kept canceling the cab and booking me with another driver until I called them to say I'd go to the front of the building. I'd recommend bobs taxi read more

Alright. I dissed Yellow and opted for Casino back in October. It turns out that they're one as bad as the next. No good taxi options in town it is! read more

I'll start by saying that I hardly take cabs at all. I walk or bus everywhere I need to go. However, the other night I needed to visit the ER and a cab was the most efficient way for me to get there. There was no particular reason I called Casino; it was just the first one that came up when I googled for numbers of Halifax cabs. The cab arrived at my home very quickly. The driver was a very nice, polite and soft spoken middle aged man. When we arrived at the hospital, he wished me well. I tried to tip him in cash but he wouldn't accept it because of the circumstances. I just added a tip when I paid with Visa because he really deserved it for his great service, in my opinion. Later that night, when it was time to go home, I called Casino again. Once again, a cab driven by a good natured driver showed up almost immediately. Based on this experience, I'll definitely be choosing Casino the next time I need a cab. read more

The problem with Yelp is that it's only the people with complaints who bother posting. For every bad review, there are thousands of satisfied customers. I was apprehensive when I saw the bad reviews. I ordered my cab early. Well, on both occasions the cab arrived right on time, the cars were immaculate, the drivers courteous and friendly. I have no doubt that twenty-odd customers had a bad trip, but the odds are you won't. read more

This morning at 4:21 am a block off of Quinpool road: From several houses away, a long honk on a car horn. Woke up everyone in my house, I would imagine it woke up everyone for at least a half block in each direction. 4:22 am: Two short honks from the same vehicle. 4:23 am: Three short honks from the same vehicle. Now totally awake and very annoyed. 4:24 am: The vehicle responsible for waking half the neighbourhood, a Casino cab, must have realized it was waiting in front of the wrong house, because it cruised two houses closer to mine. A long honk followed by a short honk. Looking out the window (why not, we're all awake now!) I could see the cab waiting in the middle of the street. 4:25 am: A last short honk followed by someone coming out of a house across the street and getting in the cab, a black minivan with Casino cab sign on the top, which zoomed away as quickly as possible. 4:26 am: A call to Casino taxi to let them know that one of their drivers is dumb enough to think he is more important than our whole neighbourhood getting some sleep results in a conversation along these lines: --Hi, did you just have a pick up on (xx) street? It's 4:30 in the morning, one of your drivers has honked five times in the last five minutes and is disturbing the peace. Casino: I don't know. How do you know it was one of our drivers? [Hint: correct answer would be, Wow, sir, our policy is not to honk during the nighttime, we will check our records, identify this driver, and reprimand them, plus issue a reminder to all our drivers that this kind of behaviour is unacceptable. Thank you for letting us know.] --There was a Casino Taxi sign on the top of a black minivan taxi. We really don't appreciate being woken up at this hour. Casino: We don't really know if it was our cab, there's nothing we can do about it. I'm totally unimpressed with Casino, and will let everyone I know know that they are disrespectful when it comes to waiting for a fare to come out of their home. There's no need to honk, let alone multiple times at 4 am! read more

Mixed feelings. I deal with taxi's on a day-to-day basis. Casino Taxi is my first choice, but I still wish I didn't need to call them at all. Sometimes it takes 5 minutes, sometimes it takes 35 minutes, I never know what to expect. Some drivers are nice, some are rude. Generally the folks at the call center are nice, but then again sometimes they seem like they got a .... you know...up their.. you got it? They get me from point A to point B, that's what matters eh? Most of the cars are in pretty good shape, don't try to get out until you're paid up they keep the doors locked. Fares are pretty standard but the $7 to request a van is ridiculous. meh read more

Casino is always my first choice when catching a cab. Such dedication is partially due to the sheer simplicity of its telephone number: 429-6666. An easy one for the ol' memory box, no? Throughout many trips, both day and night, I've noticed a consistency. Timely, polite, and honest drivers make up the bulk of things, and vehicles are kept clean. Sometimes you'll even get a luxury car; you never know when you'll have the opportunity to ride home in style with those grocery bags. Prices run by the meter, as are all companies in the city, but Casino always has debit / Visa on hand. Sometimes I forget to get cash out, and its nice to have the option. Although, there is a $1 service fee for plastic, so be ready to UP an already expensive joyride. I'll choose Casino. Call me a creature of habit, but they haven't failed me yet.... I'm riding with these guys. read more

Casino seems to be the taxi of choice for most people. I think it could be because the number is easy to remember, they do good advertising. However, they seem to be consistent with the cars. The drivers are usually good but on occasions I got one that I did not like. This can happen in any business though. I do not like getting in cabs that are dirty or smell. I have refused some cabs because of this, especially if I know I have a long drive. Overall, you should be happy with the service. read more

In general, I have found Casino taxi to be a pretty consistent cab company. They arrive, no fuss no muss- no extended wait times. I have in the past two weeks had three distinct, odd and uncomfortable experiences with the drivers at this company. 1) Lit into me about how bikes shouldn't be allowed on roads. period. This is after I told him I usually bike just not when it's -10 or below. 2) Tried to convince me that Sarah McLachlan owes him for a pint and either had a speech impediment or was drunk. 3) Made rude remarks to the effect that i'll end up paying double if I use a credit card. When I asked why (I assumed there might be a large surcharge) he said: Oh, you kids never pay those off on time. So in a nut shell, I am seriously considering taking my occasional cab business elsewhere. I just don't want to feel hassled when i'm catching a lift. read more

Casino can be a gamble, but its worth calling. Casino Taxi is probably the most popular taxi service in the Halifax area. Their driver's can be of all different personality types but I'd say seven out of ten times, I have a really great driver. Their vehicle's can also be a gamble since you never know what you are in for. One night we ordered a minivan and were introduced to a very frustrated Taxi driver and welcomed by a coffee odor that stunk up the entire vehicle. And at other times I felt like I was Ambassador to the UN. because the vehicle was so nice. The most consistent thing I find with Casino is that their driver's do know the quickest way from point "A" to point "B". Sometimes they use GPS for that but I haven't had to tell them the best route to take most of the time. The Taxi world is a strange one. You meet career driver's who want to do the best job possible, and sometimes you meet driver's who are doing this to pay the bills. I have also had two occasions where the driver was so strange I went in the Taxi with my friend to ensure she had a safe ride home. But that was just one occasion out of hundreds so that's not too bad. The service is dependable than most and Casino tends to always arrive within fifteen minutes. Most of the time they will warn you if its later, but sometimes they won't. The driver's can be very helpful and polite but aren't consistent. So once in a while you will meet one bad apple. But it has never been enough to deter me from using Casino. If you are from out of town, Casino is one of the most reliable Taxi companies to choose from. So rest assured, you are in good hands. read more

I always use Casino Taxi if I need a cab because I've been conditioned by years of advertising to believe that they are both a)The Fast One and b)Near as Your Phone. Yes, I've been suckered in by their advertising. Proof that if you want to hook me you only need to sing your phone number in a delightful jingle. Anyway, as a company I find they are pretty good, but like most cab companies this opinion can change depending on the quality of driver. Sometimes they are friendly and honest, other times they seem to like taking the long way around. Very annoying. Generally Casino are prompt at picking you up, even on busy nights, but I can recall one occasion I was waiting in the rain for 45 minutes on a Sunday around midnight...and for this I knock a star off. I was really annoyed and soaked that night! Everybody messes up sometimes though, so it's not like I won't call them again. They charge far too much to go to the airport though, so only call if your missing a flight! Other than that, remember the jingle that's been on TV since we were babies and try this cab company. read more

I taxi all the time & I am sick & tired of being sick & tired of this company's lack of everything. Not only do the drivers drive off with the wrong passengers, the company is at its all time low during peak times which shouldn't be the case. I won't even get into the disconnect between the app & the distribution. We need more taxi options in Halifax. This seems like a monopoly that doesn't benefit the consumers in any way. We need Uber or Lyft these taxi companies are not cutting it. read more

Normally everything is great with casino, although today my cab showed up, another women got in and he drove off. He clearly didn't bother to ask her name or verify he had the right client. Had to call in another one and wait again. read more

The driver of taxi #732, I forgot to see what his name is, is awesome. I've had him as a driver twice now and he is always polite and pleasant to talk to. Other drivers don't say a word but he'll chat and ask about your day. It makes the drive enjoyable and this is important for me because I'm nervous driving with other people. I'm almost disappointed when I've arrived at my destination because he's so interesting. I really do feel bad that I don't know his name. I do think he deserves recognition because I know I wouldn't want to do what he does. He deserves 5 stars and so does Casino Taxi for having him as one of their drivers. read more

Your probably better off walking than calling them. They are like the emergency room, only the opposite of the emergency room. When you are in dire straits and need help, well the emergency room is there for you. This is not the case with Casino Taxi. When you need them most, they will take 2 hours to show up and when you do manage to get them on the phone to ask where your cab is, they will tell you it was there, waited and left. No point telling them that you were outside the entire time. Next time, call an ambulance and get it to take you to the hospital closest to your house, then just jump out and walk home. It wont be much more than the cab would have been since its like 40 bucks to Bedford from downtown. read more

Most of the reviews here are old, so maybe the service has improved. I use casino taxi much more than I care to admit! Lol.. And it's very rare if I have a bad experience. The drivers are always very polite and friendly. The app is so helpful. I have no issues with this taxi company at all! read more

I'm usually not a frequent user of Taxi service, but have used Casino Taxi a few times in the past month, twice today. On all occasions the car has arrived within 10 minutes, tidy vehicles, the drivers have been nice and helpful, not chatted my head off nor kept dead silent, taken the quickest route and never any problems with the debit/credit machine. I'll keep using their service read more

Casino taxi has the worst service ever!!! every time I try and tell them it's urgent, I end up waiting AT LEAST 30 minutes for my cab! This is unacceptable. Never show up on time and take the worst routes that will always make you late. I've given them a chance time and time again, but I've learned my lesson. Never calling them again. read more

I've always received excellent service from casino taxi. Tonight they drove outside of their usual route to pick me up as Bobs taxi left me waiting for 2 hours. Casino arrive in under 10 minutes. They salvaged what would have been an terrible night. Our taxi driver was also extremely friendly. Will definitely call again. read more

Took Casino last night when trying to get to a friend's house on the South side in the pouring rain. I'm from a small city in NB - I haven't experienced a lot of cabs in Halifax, but after my experience with this particular company, I would rather take a bus or ANY other form of transportation or give my business to anyone else. Called the cab, had a rude woman answer the phone. I was polite, said please and thank you, only to be hung up on before being told I would be getting a cab. Called back, she told me one should be there shortly and hung up again. I shook it off, as maybe in bigger cities such as Halifax that's just how they do taxis here. My cab got to my home (15 minutes after they said they would be, I waited in the doorway and everything so I wasn't at fault for missing them or anything) and I got into a cab with someone who clearly didn't like their job. Not only did they take me the completely wrong route, costing me over 21 dollars (when past cabs have cost maybe 13, tops) but when we pulled up to the destination (which I hadn't been to before, but was simply peering from the backseat to ensure it was the right building) I was told to "Get out" of the cab. Paid with $30, got back only $4. Was not impressed, didn't want to tip, will never take again. read more

Taxi driver was rude and nasty. I needed a taxi to take myself and my 5 year old home from school on a freezing day. He complained about having difficulty finding the pickup address. Driver did not drive up to the entrance of my building but dropped us off on the street, making us walk up to the entrance in -20 wind chill. He did something to the meter that caused the fare to jump up. Pathetic service! Dishonest! Mentally unstable drivers! read more

The most honest cab company you will ever come across. I dropped my cash wallet, which had a substantial amount of money in it. Brian managed to track me down and forwarded my wallet to Montreal. Thanks again. read more