I am writing my review on Dr. Glen Paige, with the Cassia Family Practice connected to Cassia Regional Medical Center. Dr. Paige has been my family doctor, & has done a surgical procedure in a previous year. I was around 17 years old when he suggested he put ear tubes into my ear drums after one had exploded from infection. He did my surgical procedure at the Cassia Regional Medical Center. After my procedure, I was completely deaf for three months, & was given absolutely no pain medication. When I wasn't getting any better after four months, I went back for a check up. One of the nurses actually dumped peroxide down my ear. I have never been in so much pain. I later got a second opinion and was told Dr. Paige had put the largest ear tubes possible, & my ears had huge blood clots in them. Dr. Patterson fixed my ear drums, & all is well now. I returned to Dr. Paige today for pelvic pain, & was told I had ovarian cysts. I was given a form right away to go get a pelvic ultrasound at Cassia Regional Medical Center. I do not have insurance, so I called the hospital to see how much this would cost. I was told $600. I am 20 years old making minimum wage, I cannot afford that. I called the nurse, Rachel, at Cassia Family Practice & told her my situation & asked if there was anything she could do for me now. She told me they'd like to prescribe me a birth control pill because that's the ONLY way to cure cysts. When I was younger, I was on birth control (Yaz) & had horrible cysts. I had a shot back then to cure them. So, I argued with the nurse & she said she would ask Dr. Paige what to do. She called back & told me she could just prescribe me pain medication, & wait for the cysts to just explode and go away. I have never been more angry. I spoke to a gynecologist, & was told that first, birth control does not cure cysts...it only prevents ovulation to create more cysts. Second, if a cyst explodes in an ovary, it can scar your ovary & prevent you from ever having children. I spent $60 to tell Dr. Paige of my problem simply to get nothing to help fix it! I do NOT RECOMMEND ever seeing Dr. Glen Paige, or the nurses in his office. They are very badly educated, & will put you through unnecessary procedures, & cost you tons of hard earned money. I will not be returning! read more

I experienced abuse from this staff to the point I no longer self safe or cared for in this hospital, and had to leave. I requested to speak with a supervisor after being in extreme pain related to my kidneys for 3 hours to the point it was causing tears during my CT scan. A female in her late 20's came to my room. She had an extremely indifferent, sarcastic, and passive aggressive attitude. She looked to be in her 20's with wavy brown hair, very thin build. This was prior to me even talking to her about what the problem was. My best recollection is that her name was "Mandy". I tried to explain to Mandy I was left in pain and not one person in the ER was caring or attentive about this issue with my kidney pain that continued to grow worse. It was ignored. "Mandy" proceeded to speak to me as if I was a child, again in an extremely passive aggressive manner, as if I was the problem for bringing up my concerns. My patient rights to professional care were clearly being violated, and this person was making it known any way she could that she could not care less, and was absolutely immune to any type of consequences for her behavior. It was to such a point that I no longer felt safe in the care of this hospital, and it was absolutely abusive. I notified a family member that I was being treated this way, who called the hospital to inquire why I was being left in pain and treated this way by the staff. She was being hateful toward me, while trying to disguise it behind a facade of being courteous, yet it was extremely passive aggressive and threatening. This staff member also acted like it was "fun", when I notified her I would be filing an official complaint regarding her behavior. I asked her to remove my IV so that I could leave. After leaving the hospital, I contacted the desk to inquire the name of the person who had treated me this way, so I could file a complaint to the State Medical Board. I was transferred to "Celise", who stated she was the "charge nurse". I informed her that I needed to file a complaint against a staff member regarding the way I was treated, and needed the staff member's name to report the grievance, and described that it was the person who had removed my IV. It was immediately apparent that Celise was complicit in this behavior, and informed me she was standing just outside. Celise refused to give me this staff member's name in order to impede an investigation. She also fabricated that I had "ripped out my IV" which never occurred, and can be verified by the hospital's camera system. She was not only aware of the abuse occurring in my room, she was fully supportive of it. These two staff members feel they can treat patients any way they please, as long as they conspire with each other to shield from any consequences for their abusive behavior. read more

Well I went to the emergency room tonight because I have a ventral hernia with colon protruding and they did blood work and ct scan. Well the one nurse came after and said I could go home the doctor who was Scott Cook never came in and said anything to me. I am in so much pain and they were no help at all. Was there for over 5 hours and nothing solved. I sure in the hell never even want to go back there. They need to get doctors in there who act like they give a care and experienced and explain to the patient what they found. I know I will be charged alot and for what. It was ridiculous. I have to go to idaho falls to see a surgeon because I can't get into anyone here soon and I can't go living like I am. I can hardly even get up because I am in so much pain. read more

After reviewing them on Google Reviews and having them removed by Google I decided to try to warn people about this hospital somewhere else. Here is my experience. It was earlier in the year around January and I was overdosed with pain medications. Two months prior I had been medicated with anti depressants by a doctor in Twin Falls who should have instead given me a referral to a psychologist or psychiatrist. The medication made it worse to the point of having a minor overdose. My family took me to the ER at Cassia Regional Medical Center. While there, I was put in a small open room with nothing but a thin cloth as walls. It felt like I was in a third world country where people are put in these "rooms" separated by nothing but a thin piece of cloth with zero privacy. But this isn't even my biggest complaint, it's just a minor complaint. After they stabilized me I asked to be released. I felt normal after they had be drink a charcoal drink. But then one of their disgusting ER doctors came up to me and said that I had to stay overnight otherwise he will call the police and force me to stay. This was a threat so I had no say in it. However, I did try to tell him that I could not afford the $2000 bill that comes with staying overnight. He threatened me again and said that I had no choice. They transferred me to the ICU area where I spoke to the ICU doctor and I explained to him that I could not afford this. My insurance deductible is something like $2500 and the ER alone was going to be a $500 deductible already. He then told me that he didn't believe that it was necessary to stay based on my current condition but if I left I would still be billed for the ICU as if I was there. Frustrated I just stayed because at this point I knew they were going to threaten me again and I will still be hit with the bill. When he left I got to meet the nurses. They laugh at you in their office at your misfortune before coming to say hi to you. After their introduction they tell you that you have to take off your clothes as they watch. I told them that I would do no such thing and to get out of my room and then one of them reaches out to me and pulls my pants off along with my underwear. I restrained myself from doing something stupid. And then went out while laughing together. Then they came back and told me that I had to pee on command to get a pee sample. At this point I had no need to urinate but they grabbed me from both arms and told me to hold the cup and pee. At this point I had enough. I told them to get out and to bring in whoever was in charge here. I talked to a lovely lady who was in charge and she made sure that these nurses knew that I was disturbed by their actions. After several hours one of them came to me to apologize in tears but her excuse was that she was just doing her job and then started to cry. I've spent months in an ICU with heart failure two years ago and I was never treated that badly by a nurse, they have all been sweethearts except for these nurses. So that was the nightmare at the hospital. Fast Forward 3 months later and I get a bill of a little over $1900. And guess what? They charged me for my prescriptions even though they used the ones from my pill bottle! I hope that someone in charge from the hospital and the city of Burley reads this because things need to change. That place feels more like a prison than a Hospital. read more

The way my family and newborn nephew was treated last night is very unprofessional and unacceptable. Your staff and Physicians should be ashamed. I wouldn't return to this hospital if my life depended on it. Extremely disappointed. read more