Probably the best stocked store in Eugene, but VERY expensive. I found the exact same toys online for almost half the cost on Amazon. So I go there to look, then buy stuff on Amazon. read more

We made a purchase on the advice of Tiffani. She informed us of a policy that if the product was unsatisfactory, customer service could be emaild for an instore credit. I emailed customer service to inquire about this and was told it was false. We purchased additional products because of this perceived "safety net." So we were lied to and coerced into making a larger purchase than planned. Bad buisness. Do not shop here. Do not trust the lying employees. There are at least 3 other adult stores in town. read more

All of the fun of a seedy sex shop brought into a nice and clean boutique setting with very helpful employees. Very high end toys and lingerie. I highly recommend over online shopping. This is always a nice place to hit on the way home from date night to pick up something fun to spice up the evening. From ball gags to butt-plugs, this place is fully stocked with all the good stuff. read more

My girlfriend and I were just in the store in Eugene, and as always we were helped by the loveliest staff! They patiently explained all the different mechanics behind each toy and we didn't feel forced or pushed into buying anything at any point! Massive shoutout to Alex, Tylinn and Travis for all your help and for entertaining our queries and questions! We only go to this store because of the incredible customer service. read more

Prices are a little high, but great stuff and wonderful people, very helpful and knowledgeable about everything they sell.

Going into a store such as this can get really awkward and embarrassing quickly and easily. I have to say the staff in this store are wonderful. I don't typically ask for help in a store such as this, simply because of the awkward/weirdness factor, but the staff is so friendly and knowledgable, it's easy to discuss things and ask questions. I'm always impressed by their knowledge and professional attitudes and demeanor. I'm even comfortable with male employees in here for this reason. The product selection is huge! I've found several high end items, which were expensive, but perfect for what I needed. The associates always help and are happy to show me products. I've never been unhappy with a purchase here. I was never impressed by this store when it was on Gateway St, and didn't think much of it when they moved. But it's definitely improved a million times over. It's a long way out of my way to go here, but I've always found what I'm looking for. My husband and I both find it easy to discuss things with employees, even male employees because of their professional attitude. I will definitely be back! read more

Unfortunately their customer service individuals make passes at customers. When turned down they make false allegations to get customers kicked out of the store. Not professional, they don't listen to individual needs. Assumptions are made too often. They sell you expensive products that don't fit your needs. Not return policy so your stuck with products that don't work well. read more

Employee Ayla is always so fun and helpful when I come in to shop for outfits for shows and raves. The selection is hit or miss. Lots of the same kinds of stuff I wish there was more variety. Always lots of school girl outfits in stock or lacey lingerie which isn't my thing. Sometimes I can find something great, though. Also pretty weird that the only models they use for advertising/postering in store are all white/hetero-normative couples. Castle would do well with some more diversity in advertising. Colored people and LGBTQ people deserve to feel represented in adult stores just as much as anyone else. Overall this is my favorite adult store in Eugene and I come here specifically for Ayla's wonderful customer service. She deserves a raise! Great job Ayla. read more

This place seems to carry nothing but poor quality overpriced products. I've bought three vibrators from this shop over the past two years (all three different brands and price ranges, one battery powered the other two rechargeable) and they all stopped working within a month. Employees won't let you browse in peace either. I understand making sales is part of the job, but asking a customer if they need help with anything every five minutes will only drive sales away. read more

Had an amazing experience here this evening. Taylor our salesmen was full of helpful information, he was funny, and just all around a joy to deal with. We're only going here from now on! I highly recommend Castle and Taylor, he's Fuckin awesome! read more

Just drove past their billboard like literally a minute ago and saw that they had a love is love sign which automatically gets them 5 stars :) ‍ read more

My partner and I went here for the first time without little to no knowledge of toys. Aris greeted us friendly and gave us an absolutely amazing tour of the toy sections and taught us everything we needed and wanted to know. He was so informative, aware, and funny! Aris spoke very openly and thereby dispelled any potential awkwardness. He is also an amazing salesman who doesn't pressure but speaks so that you want to buy what he is showing you, so be careful with your wallets/purses. 10/10 would recommend coming to Castle Megastore and ask for Aris if he is working when you go in! read more

Went into this place for the first time with my wife who is pretty shy. Angela helped us find just what we were looking for and knew a ton about the products. She made us feel comfortable and she definitely earned us as customers for life! Highly recommend this place and great selection! read more

Was a great experience going in to shop for dance clothes tho I'm so new I haven't even started dancing lol but Angela was very helpful, friendly and respectful. I found just what I needed. One satisfied customer right here. I will be back, thank you!! :) read more

My partner and I came in and were instantly greeted by Aris. They were SO SO SO helpful finding the perfect toys for us with our wants/needs. Super informative and very patient and gentle with their wording. If you go into this store, ask for help from Aris. They will make you feel understood and welcome. read more

My husband and I visited the store for the first time yesterday, and we were pretty impressed. Firstly, the prices for MOST things in the store are below what you'd expect. They have Items from We Vibe and Vesper Crave that are the same price as online. In California it's almost double. The lingerie is also nicely priced, as well as their hand blown glass toys. They had an excellent selection of lubes and massage oils and were very open and honest. Dylan helped us with any questions we had, as well as a lady with a beautiful neck tattoo. Unfortunately, I didn't catch her name. They were both VERY informative and honest. We will definitely be going back. read more

Great employees who alway want to help. Great store, always has great products I want to try. I never walk out unsatisfied; always leave with a new product. My new favorite store! My partner and I go in there whenever we can to check out the latest items. I've bought creams, lubes, clothing, and more; been 100% content with each item. read more

My boyfriend and I went to castle megastore for some toys. The store was clean and the staff were amazing! Travis and Ayla were very helpful and professional! We bought toys that you could connect to a phone and we did not know how to do it. Travis and Ayla helped connect the toys before we left because we were totally lost! I highly recommend this store! And ask for Travis or Ayla. They're awesome! read more

Aj was terrific! His explanations were clear and personable. He is definitely an asset your staff!

Great friendly knowledgeable staff, wonderful selection, no creepy vibe and bright environment!

The store has a nice selection of lingerie but they don't let you keep your purse with you because of "store policy". Which I don't think is necessary. No other adult shop that I know of takes people's bags from them. They did suggest I put my purse in my car if I wanted to do that instead but I don't have a car. I think they could respect customer privacy way better by installing security cameras and sensors, taking people's bags is overdoing it. read more

Didn't bring my purse in because of all the bad reviews regarding them holding them. Wish I would have gotten the name of the guy that was working cause he was literally the best!!!! So helpful, so knowledgeable and so friendly/nice. Can't wait to use my new toy. read more

Love this place a wonderful place for a first date! yea Im just kidding!! This was. a great store Ive been to a couple and I must say the people really know there stuff here and have some good ideas also! but that is for a different type of website ;-)). Enjoy Life!!! read more

Castle Megastore - Adult Shops Near Me - Eugene, Oregon

There are quite a few adult stores to choose from in the Eugene area. I love this particular store simply because the customer service is amazing! No matter what I'm looking for I always receive the greatest customer service. read more

Aggressive sales people. We were approached no less than 5 times in the span of 20 minutes, even after telling her politely "we have everything under control, thanks". And she turned on two vibrators to show me the speeds (this was the third time we had told her "no thanks, just browsing", etc.). Too much. Next time I'll go to the seedy looking one off the I-5. read more

Excellent store, very clean and organized with a fun atmosphere. Staff couldn't be more friendly and helpful, in particular I would like to mention Jennifer and Deanna (D) who helped me when I was in recently and were exceptionally helpful with locating what I was looking for spending a good deal of time answering my questions and helping me with my purchase. Very satisfied with their level of knowledge and customer care, whatever they get paid there it isn't enough for the level of service, knowledge and comfort they demonstrated. Would recommend for anyone, cannot stress enough the cleanliness, organization, friendly, fun atmosphere and selection, read more

Amazing experience! If you went in the past and didn't like it, go now! There are new employees and they are all very educational and respectful. I will be going back for more toys very soon! read more

Awesome staff!!!! They do ask for any oversize bag or tote purse. I understand that they have a policy so thats okay I just hand it to them. They always put it behind the register in view of other workers and cameras. Every time I come in I have a great time. The staff is amazing and very helpful. Products are reasonable priced. Highly recommend Castle. The other stores in town don't have a lot of selection and can be creepy. read more

I visited Castle recently with a girlfriend and had a great experience! Love their selection and customer service. Janet helped us find exactly what we were looking for. She is an excellent employee...knowledgeable and friendly. read more

They always are informed employees and create a very comfortable atmosphere to ask questions about products.

Place is awesome! The new location is so nice! Gage was so nice and helped me find everything I was looking for and more! Thanks for the good experience! I'll be back! read more

I'm leaving a 1 star because of a very rude worker who tried to take my friends purse from her because of a "large bag" policy. Her purse is normal size. She said she wasn't comfortable handing over her purse to be taken where she couldn't see it but would zip it, and the woman then said they either have to take it or it has to be put in her car. She didn't feel safe with that either so my friend said "can you just walk over here with me really quick I know the exact toy I'm coming in for" and the woman told her no she couldn't be taken from other customers. We were the only people in the store, not even another car in the parking lot. We ended up leaving and she was super condescending as we left telling us "have a nice day!" We went to the slightly grimier one down on Garfield and the woman there was super nice and helpful! I'll never go back to Castle again. read more

I've been to many adult shops and none have impressed me quite as much as Castle. Their selection is so vast and affordable. From toys to lingerie they have it all. The sales associates are helpful when needed and courteous when it comes to sampling something or trying things on. Their lingerie seriously beats Victoria's Secret selection by a wide margin... just sayin. read more

As good as it gets for adult stores! Large, huge selection, well-lit, the staff leaves you alone but is happy to answer questions too, and no creepy people in here. They have tons of accessories, outfits, literature, movies, and a big selection of goodies for bachelor(ette) parties. You can't go wrong at Castle. read more

My best friend and I went in a couple of saturdays ago just to explore and we had the best time! The assistant manager Jenny was there and spent a lot of time answering our questions and showing us different things. We will definatly be going back. I love that the best customer service I've ever had was here. Thanks Jenny! read more

I'm not a person who spends a lot of time in Adult stores, but every time I go to one, it's Castle. The employees at this store are the pinnacle of professionalism. They understand that while the nature of the goods is sensitive, customers still want to leave with the correct item. Somehow, they have figured out how to walk the line between helpful and invasive without stepping over even once. I was in recently looking for condoms, and the employee was able to recommend items based not on personal experience (which would be uncomfortable) but on quality of manufacturing. This is the kind of information you want when buying birth control! You'll find every little thing you're looking for, and lots of things you maybe didn't know are real. Either way, this store is outstanding and deserves all the business it can get. read more

I have shopped here many times and never have I ever been asked to hand my purse over I'm a lady what lady doesn't carry a purse!! Handed it over cause I was caught off guard then to see two other females with purses walking around with their husbands never have I felt so singled out or disrespected I'll never shop there again those two employees were very rude with their profiling!!! read more

Nice staff, fun group. Little pricey. Great selection

I would just like to say Camilla the sales assistant is awesome!!!!! She was sooooo warm and friendly and extremely knowledgeable about every product I asked about!!!!!! Thank you Camilla for making my purchase a pleasurable and satisfying experience!!!! read more

Thank you Jen for your patience and help! I was very happy with the lingerie selection and well tended to in finding the right size and fit. Also tons of other fun things to explore here and open late! read more