Great, clean and organized service. We got our beautiful young cat from them…read more It is a great adoption place and is providing comfortable environment for all their pets.

Everything went well here despite ourselves. My boyfriend was coming into town to visit but he has…read morean anxious dog that hasn't met my anxious cat, so we thought it would be best to board him (he's REALLY good at "school") for the weekend while he was in town. His normal place sent him a last minute email that they had accidentally overbooked and he would be waitlisted. By last minute, I mean 30 mins before we were going to leave and drop him off. In a panic, we found Country Acres, who was able to take him last minute. They are incredible kind and patient, despite us getting every piece of information wrong. We knew his pup was in good hands, because all of the handlers we met were so nice and understanding, and at pick up explained he had actually ran out of food in the morning and they supplemented. The facility is extremely well maintained, offers additional services to really make your furry family member feel at home or pampered.

It's taken me a long time to draft this review because I want it to be as powerful as my feelings…read moreare for this veterinary clinic. My chocolate lab laid down for his last nap six weeks ago. Creve Coeur Animal Hospital was with us for his entire life. He struggled with so many different allergies. We were there for monthly injections, prescription food, and medicated shampoo. I joined another veterinary clinic in an effort to get a better price for a dental cleaning. On my baby's last day of life, I called both veterinarian clinics and described his symptoms. The other veterinarian clinic offered for me to drop him off and leave him there while they tried to figure out what was wrong with him. If I had gone that route, I would've missed my last day with my dog. Creve Coeur Animal Hospital took his symptoms seriously and got us right in. They were sympathetic, informative and unbelievably patient. They walked us through the most difficult decision with grace. Since our last visit we have received paw prints and a certificate acknowledging a donation made in my good boys honor at the university of Missouri school of veterinary medicine. Creve Coeur Animal Hospital isn't just my vet. They were friends and family for my sweet Hobbes. You helped me give Hobbes 9.5 years of comfort and health. Thank you Creve Coeur animal hospital for all the years of love and care. It'll be a while before I'm ready to open my heart again but I have no doubt that my first new puppy visit will be with you.

I called just to inquire about a clients shot records and was talked to incredibly rudely. The…read morelady at reception-I'm not sure if it was Nicci or Krysta snapped and told me she didn't want to email the shots to me since she had already told me when they were next due. she claimed it was a "pain" to have to email a copy over to me. When I asked again if it was possible she finally responded "fine" and hung up. Please fire or demote whoever you have at reception-they do not need to be working in a field where you talk to people because clearly they don't know how. If your life is bad you don't need to take it out on others.

I just got a new pup a week ago and decided to take advantage of Kennelwood's free pet sleepover…read more It's a great deal as it includes your choice of an (enrichment bundle or day camp bundle), a bath, and a detailed report. I called and made a reservation for Thursday and arranged to pick him up Friday. I dropped him off at 7 on Thursday and checking in was fairly-simple. It appeared that there was a mix up because although I sent in his shot records and showed them the confirmation from the kennelwood employee, they still proceeded to ask. As promised, they sent me a text the same day of his visit! He seemed to be enjoying himself from what I could tell. When I picked him up on Friday, they gave me a "report card" of his visit, which included a ball and some of the things he did when he was there. I'm so happy Kennelwood offers this because it's a huge stress reliever for the dog parent and if it weren't a good fit, this still allows me enough time to find one that is. Thankfully, I've used them for years but have never taken advantage of this particular service. Rest assured, I'll be back next month!

I took my dog to get groomed there and he was sent home with is left eye CLOSED and a note attached…read moreto the receipt saying he may have an eye infection! He didn't go in with this problem, they never called me to tell me what happened and when I picked him up I was never Informed there was an issue. I had to take him to the Vet, to the tune of over $200 and I'm STILL waiting on my reimbursement from them over a week later. They got tear stain remover and or shampoo in his eyes and THATS how his eyes got infected!

Our first time using this service. They were great. My dog has not had a lot of contact with other…read moredogs but Dan at Holly Hills had him playing with other dogs and he seemed to really be having a great time. Dan sent us videos twice a day and we were impressed. Competitive pricing, super clean facility, and we highly recommend.

AMAZING job by Dan! After my little vacation; my dogs were really excited to see me! This was a…read moregreat experience for my dogs.

I had started going to this vet when (after my fabulous review) my regular vet was getting so busy…read morethey could not take pets in on same day calls. So I started using RRAH because they were close and they had same day appts. They were passable. In my most recent experience, I took my dog London in for a shot for her allergies (she is so itchy, poor thing) and asked they pay special attention to her ears. They found a hematoma in her ear that they were afraid would progress into the ear canal and started hounding me about surgery. Since I was unprepared and, unfortunately, poor, I had to consider what they were asking, but they continued to hound and harass me about what I was going to do. I finally had to explain that this was a lot of money for me ($600ish) and that I would have to work on getting the funds together and get back to them. When they brought out the estimate, the tech also continued to badger me about scheduling the procedure. I also want to note that my pet had increasingly become skiddish and wary of going into this vet which was NEVER an occurrence prior. And in this case, I might understand why. From outside in the parking lot (Covid rules) I could hear my dog crying and yelping while being examined. I did get the money together and scheduled her for the procedure. She went in, got it done, and was sent home with a cone on her poor head and some medicine and warned that if she started shaking her head to contact them. What do you know, what they warned me about occurred and I contacted them immediately. Going by the timer on my phone, I was put in hold for nearly 20 minutes, when they picked up, I had a question for which they put me on hold for a little over 10 minutes. They asked me to come in and get some medicine for her. I was not informed of the price or even that there would be a price since the success of the surgery depended on her not shaking her head - and there is a medicine specifically designed for just that which, for the life of me, I cannot understand why this medicine was not sent home with London in the first place. Since no mention of cost or price was elaborated upon, we packed up (we were camping) and came straight to the vet. Luckily I had money on me because, surprise, there WAS a cost involved. A minor cost, but one that I was never made aware of. At the vet, more time on hold as I was put on hold for 8 minutes when I called upon arrival, and 3 additional minutes when I had questions. Finally this was all resolved while we sat in the parking lot and they were to bring the meds out to me (again Covid rules) after I paid, which I did. The girl handed me the bag, did not say thank you and did not express an iota of concern for my dog who was with me. If they had a problem with me, I get that, I was grumpy, but not rude. I was concerned that London was in pain and that her pain might lead to her undoing the procedure she just had. But this is a professional medical establishment and to act in that manner and not even take a GLIMPSE at my dog (no Vet contact on this at all, vet would not come to the phone, hence why all the hand offs to people who had to turn around and go back and ask them). Just here are your pills, no instructionson taking the meds, no thank you, no "aww poor thing". I have to do better for London and it starts here. No more Rock Road. They are concerned primarily with UPSELLING and high pressure sales tactics. London has been giving me clues that I have been hesitant to acknowledge until now. If you have read this far, take your pets to Overland Animal Clinic on Lackland.

Never go here. Took our dog there, it was her time and she wasn't doing good. When I carried her in…read morethe place it was great. Then they wanted to take her away for the catheter and almost dropped her. At that point it got heated on both sides and they were very rude and threatened not to do the procedure while knowing my dog was suffering. Nasty nurse at a time we were suffering.

We've used Camp Bow Wow before in Arizona, and loved the experience then - never had any issues and…read morethey loved our pup so much. Because we are needing to board our little guy for a bit, we had to do a trial day to see how he was going to do. And he did great, lol. We watched on the live feed how uninterested he was in doing dog things and just lied down with two other puppies. We then booked him a two night stay, and upon pick up, he was ready to go! We opted for him to get a bath before our scheduled pick up so he was nice and fluffy for us! Daetheon was very helpful and cordial! He let me know his experience with my little guy. We like the team so far here and look forward to more playtime here!

I wish I could leave separate ratings for grooming and daycare. So please know they are two very…read moredifferent things. First, the very bad: the grooming. (This happened in June but I'm just now getting this posted.) Our household currently has three doodles. We had an appointment scheduled to take all of them at the same time. I talked to the groomer, who said that she was fine with it, and that would be a full day's grooming for her. We dropped off the dogs, and the groomer didn't show up. CBW was VERY NICE about it. They finally reached the groomer, who rescheduled the groomings for another day. CBW also offered to do the groomings at no cost, which was very generous. We took the dogs back the next week. When we got them home and looked them over, we were extremely disappointed at the quality of their cuts. They were so uneven and choppy. One of the dogs apparently hadn't been finished as her face wasn't done. Another dog didn't really seem trimmed at all. None of them had their nails done. I ended up talking with the manager about the poor quality of the cuts. Fortunately, we hadn't had to pay for the cuts. I would never return there for a cut nor would I recommend them as long as the groomer whose name starts with D is working there. Even if the grooming was free. (I ended up grooming all three dogs myself.) Now the very good: the daycare seems to be very good: our three dogs have spent just one day there so far (we will take advantage of their service more) and two of the three thoroughly enjoyed it. Dropping them off and picking them up was easy, with convenient parking. Our dogs did well. The tiny introvert just sat under a cubby hole most of the time, just like she does at home. Later, when fewer dogs were around, she did come out a bit, which was a good sign. CBW has cameras on so you can obsessively watch your puppers all day (except on rest breaks) which is cool. Our doggos came home happy and tired. We will definitely be taking them back, and I think even the little one will enjoy it, although she'll never admit it. They do have a calendar of special events and days where dogs can get a bath for a discount.

For several years I traveled extensively for work (weekly and 3-4 days). Until his death, my father…read morecared for my dog. When I needed to find a new care giver I was concerned since she had been at the humane society twice, so I wanted the best environment I could find for her. Williamsburg was one place recommended to me. When I visited, I felt very good about the facility and people. The facility was very clean, well organized and staffed. Everyone seemed genuinely interested in the animals under their care. My dog certainly seemed to enjoy her stays (and for a time she was there more than she was at home). She came to know the staff and was always happy to see them. The staff knew her and always treated her so nicely. She was always happy to arrive and just as happy when I came home. While I no longer travel as much, Williamsburg remains the place I trust to take care of my dog. She always seems happy to see the staff and I've been very happy with the service I have received.

I took my Great Pyrenees in for a summer trim, but the outcome was not what I requested…read more Instead of a trim, her coat was shaved very short. The cut is uneven, particularly around her face, which appears choppy and not well blended. Her paws were also not cleaned up to the standard I expected. The areas of greatest concern are her armpit and belly, which were shaved extremely close. Her skin appeared irritated afterward, and there is a small area on her belly that looks consistent with a minor nick from the blade. I spoke with management to address these concerns and am currently requesting a refund based on the result and condition of the grooming. Overall, I am not satisfied with the service provided. If you have a long-haired or double-coated breed, I recommend clearly confirming grooming expectations in advance.