I took my Great Pyrenees in for a summer trim, but the outcome was not what I requested. Instead of a trim, her coat was shaved very short. The cut is uneven, particularly around her face, which appears choppy and not well blended. Her paws were also not cleaned up to the standard I expected. The areas of greatest concern are her armpit and belly, which were shaved extremely close. Her skin appeared irritated afterward, and there is a small area on her belly that looks consistent with a minor nick from the blade. I spoke with management to address these concerns and am currently requesting a refund based on the result and condition of the grooming. Overall, I am not satisfied with the service provided. If you have a long-haired or double-coated breed, I recommend clearly confirming grooming expectations in advance. read more

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Always a great day when Lola goes to day camp. She loves the boarding as well!!! I know she's being loved and taken care of.

First of all, there isn't a "swimming" pool, even though it's featured prominently on their webpage. I was told after choosing this daycare and driving the opposite way from my work so that my pup could enjoy pool time that the pool is permanently closed and being filled in (although there's a splash pad planned for next summer). Secondly, the live indoor video cameras (where all of the dogs were hanging out because of the heat) were not working--again, a main reason I chose this particular facility. The lobby looked nice, and the two employees whom I talked to when I dropped her off were friendly. Based on this experience, I will look for another "playcare" spot for my puppy. read more

The staff is always so kind and caring to our sweet Toopie Handsome.. AKA Cooper. Scheduling is easy, there's a lot of options and upgrades from daily made treats, holiday "parties" and photo shoots. They get dog families! read more

my little guy loves coming to Williamsburg and seeing all the people at the front desk and he's always tired at the end of the day after daycamp plus he loves his trainer so there's nothing bad I can say about Williamsburg. I know he's in good hands when I can't be with him. read more

Williamsburg does an excellent job with grooming. They communicate professionally about your pets needs

Our dog has been going to Williamsburg for all her grooming. Lisa does a fabulous job! Lucy looks perfect every time. Easy to make appointments and the staff is great! read more

Williamsburg Pet Hotel & Suites - Lucy - Pet Groomers Near Me - Ballwin, Missouri

Best day of the week after cooped up since Thanksgiving. Pets had a wonderful day of play today. Max was exhausted after playing all day.

I have 2 pups that I love dearly. They go to Williamsburg for playtime and grooming regularly. My newest puppy went for 3 weeks of training. I am delighted with the care they get. I can depend on great communication with Williamsburg. The pups love going!! read more

Williamsburg Pet Hotel & Suites - My Wheaton Terrier. Too big for me to bathe, they keep him looking handsome! - Pet Groomers Near Me - Ballwin, Missouri

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We have always boarded our dogs here and are very pleased in all aspects. Groomers are excellent as well !!

We take our dog Freya there twice a week and she loves it. They have an outdoor area that is awesome for her as she has a lot of energy and it is a great place for her to run and play. She comes home exhausted which makes our time with her easier and we couldn't be happier with them. We also trust them to take care of her when we go out of town. I highly recommend this place. read more

we have been using Williamsburg for at least 10 years for Day Care, Boarding, and some training and grooming. Initially they took care of our Wheaten Terrier Rowan who is now 11 years old. We now have a second Wheaten Bunny who is 2 years old. Currently we are using the day care service for our puppy Bunny. It has been instrumental at providing a safe and healthy place for her to expend her puppy energy. In addition, her senior brother Rowan is very grateful that she is exhausted in the evening and not constantly trying to engage him in unending play. Michelle has been employed at Williamsburg since we have been going there and she is a superb animal caregiver. Even though Rowan no longer goes to daycare she always asks about him and we have even brought him by to visit her. All the employees have been professional, friendly, and very competent in delivering care to our pets. read more

Williamsburg Pet Hotel & Suites - Rowan and Bunny after a day at Williamsburg - Pet Groomers Near Me - Ballwin, Missouri

Everyone is always fantastic and genuinely cares about the dogs. My Critter is deaf and learning how to be less chaotic, but they don't miss a beat and welcome him every time. I appreciate that everyone remembers who we are, that Critter hates getting in the car so he gets a bit sad at pickup, and are thoughtful enough to check how I'm doing after my recent surgery. Thanks for always wearing my high energy dog out! read more

Everyone at Williamsburg Pet Hotels and Suites is great. Dug got great training, he has calmed down, and waits for his command. He does a great spin too. The groomers made him smell very nice and his nails were cut nicely. Dug's favorite is Day Camp. I mention it and runs to get his "camp bag". As a puppy, it's great to see him use all that energy playing. Thanks to everyone from Dug and his Mom and Dad too! Janice, Mike and if course, Dug. read more

My dogs always come home from their vacation, happy and healthy! Williamsburg is the best., very accommodating with warm and friendly staff. I feel my fur babies are in good hands with this facility. They offer many different boarding options. I believe owners live on premises which is an additional reason to feel your pets are secure. read more

Williamsburg Pet Hotel & Suites - My fur baby. - Pet Groomers Near Me - Ballwin, Missouri

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I've been taking both pups here for a couple of years now. I do boarding, grooming and day play. The staff is friendly, nice and attentive. The facility is very well maintained and clean. It doesn't feel like a kennel and I don't feel guilty leaving my pets for extended stays. There are cameras in the play yards so you can check-in on your pet. They call right away if there is any unusual behavior (one dog was mounting) and take care of your pet accordingly. The dogs are exhausted when I pick them up. If you are boarding for more than a couple of days, the exit bath add on is a must (they play hard and STINK). read more

Williamsburg is always professional, clean and organized. They always care for my dog Eddie so well and he comes home happy and exhausted from all his fun! read more

I went there 1 time for grooming for my golden doodle. She came out a different sad dog with tail between her legs. Obviously they hurt her. I brought Bella to the emergency vet later that evening. I was told her back was injured and she was put on major pain medication. I contacted Williamsburg many times and they only offered to pay half the vet bill. Very upset they hurt my fur baby!!!!! read more

Mia loves puppy day care at Williamsburg! I love that they offer half days. The staff is super friendly and knows Mia by name :)

Rowlf and Jolene love going to Williamsburg. They enjoy spending the day with other dogs. Everyone treats them with kindness and attention. They look and smell great when they are groomed. Williamsburg is great and I am pleased and happy with their care. read more

I take my rescue Daisy for grooming with Sara at Williamsburg. It's scary for Daisy, but, when she comes back to me she's calm, happy and no longer afraid. I can't tell you how much it means to know she's treated with patience and care. She always gets a perfect cut. I recommend the groomers at Williamsburg. read more

my girls absolutely love to spend time at Williamsburg playing with their pals!!! They can't get in the door fast enough, and are so excited to see the amazing staff! and boy do they go to bed early! read more

Everyone is so kind and patient with our 2 ougoing boxers! I missed both of them while we were on vacation but I knew they were having tons of fun and being loved and taken care of read more

Our dogs love coming here to get groomed. Lisa is an excellent groo.er and lustens to what you are looking for in a cut. I highly recommend Williamsburg Pet! read more

Williamsburg offers a lot of options for a variety of pets. My dog is blind and requires special help and u trust them with her

Great place, my dog comes back happy and relaxed and we can see he is handled with care and love . We can leave our dog for grooming or in hotel peacefully without worrying, knowing he is in good hands . Great staff - very friendly and caring read more

Don't take your cat here for grooming!!! Last Sunday we took Cricket, our 12 year old beautiful Maine Coon cat, in to WPH to be groomed. I spoke with Bonnie, the groomer, and told her that we wanted the same service that had been provided on our previous visit, last September, which was the standard bath, brush out, nail clipping and also a cut targeting those areas where her long hair had become shaggy, like on her elbows and around her bottom. When I returned several hours later, the staff person who brought her out was cradling my naked, shivering, wide eyed cat, who looked like she had just escaped from a concentration camp! I was shocked and angry. I had not requested, we had not discussed, NOR HAD I GIVEN MY PERMISSION FOR THEM TO COMPLETELY SHAVE OFF HER ENTIRE BEAUTIFUL COAT!! I expressed my horror to the desk staff who PROMISED A CALL FROM THE OWNER - which 5 days later I have not received!!! It's not just the aesthetics! Many experts recommend against shaving cats - it can be very stressful for them and can pose some potential health risks. Their coats are meant to assist with regulating their temperatures and protecting their skin. If shaving cats, it is cautioned to leave at least 1" hair (my cat was shaved to about 1/8th"). read more

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We can't stay enough about Williamsburg Pet Hotel and Resort. The staff are cheerful, courteous, professional, and will do anything possible to make your furry friends stay great! We have our Jack groomed there, too, and they do an exceptional job. Williamsburg should be everyone's go-to for boarding, day camp, and grooming. read more

Williamsburg Pet Hotel & Suites - Jack - Pet Groomers Near Me - Ballwin, Missouri

We have brought our dog here for day camp and boarding. We don't have any proof that he actually gets out to socialize with other dogs. We have never seen any photos of him playing. When we drive by, he is not outside with the other dogs. We typically ask if he was too aggressive and couldn't be around the other dogs and we are always told the same thing, that he had a great day. We boarded him once in a very expensive room with web cam access and it was so depressing that we haven't boarded him since. He looks miserable and is basically on a cement floor with a drain (we assume if he pees in there). We really want to like this place because of the services and location but we think our dog is probably just in a kennel the whole time. read more

Williamsburg is the best dog facility I have ever seen. Great staff and their dog trainer Kristen reassured us she can help Shane become the pet we need. Shane loved everyone there. Their day care is the best. Janice S read more

I'm very fond of Williamsburg and their staff. They truly care about your dog and respect your instructions when they care for your dog. My pup gets excited when I tell her she's going to Williamsburg. I think she understands. read more

Highly recommend. I have been bringing my dog for day camp since he was a puppy. Love that no reservation is needed for camp. Great grooming and training, too. Wonderful staff read more

The staff is INCREDIBLE. They know and love the pets they care for! It's easy to trust that your pet will be taken care of while you are away. Our furry family member gets excited every time he gets to go to Williamsburg. read more

Exceptionally clean. Helpful and efficient staff. My cat seemed in a good mood when I picked her up and happy to have stayed there. I will definitely use this facility again when I travel next time. read more

My wife and I visited 6 other options to board our dog before finally checking out Williamsburg! To say it was the best we visited is an understatement. The staff is extremely friendly and the place is immaculately clean! They have many options for boarding and day care and all at affordable prices. We're very happy we can leave our Lady there for 4 nights and feel comfortable and know she's in great hands! read more

I put my dog in their boarding for 3 nights and she came back super happy! I was concerned about some of these reviews on yelp, but their customer service and my dog coming back super happy was a great relief! I gave this 4 stars, i got the stay and play package, where they stay in the gated outdoor area all day (10am-5pm) and stay in their 4x6 room the rest of the time until someone comes later that night to let them go out to the bathroom. I guess its fine that they stay in their area since they have food, water, and the toys and bedding that you provide, but it would be nice to know that she isn't alone all night and that someone is at least in the building. other than that I think she had a great time and ate and drank well! read more

We take our dog to Williamsburg for training, grooming, doggie day camp, and boarding. I cannot say enough amazing things about the staff and team at Williamsburg! They know our dog so well and take extra care of her. We have no worries about boarding her because we know she will get the best care, and get just as much love there as she would at home! Training has been a game changer. We left her for the two week puppy training and now take her fit refresher classes when needed. The staff has done a great job training her and communicating skills with us. I have also taken her one other place for day camp and when I picked her up she stunk of urine. I know Williamsburg staff provides great supervision during camp and even cleans her up for us if she gets a little messy. Thank you for taking care of our girl! read more

We have always taken our dog to Williamsburg, and he seems to like it. We picked him up yesterday and think things have gone a little downhill since his visit a year ago. They now enter in the main door so doggie daycare is at the old entrance. Our dog takes 22 pills a day for thyroid and seizures, and it is important to get his medicine on time. I typed up a list of medications and times, but the front desk barely looked at it. Frankly, the front desk used to be friendlier. When we picked him up, they forgot to return the food. I went back and got the refrigerated food, but realized when I got home that they did not return the Pupperoni. It was a half bag, so that's about $5 of product. They numbered everything thing, so they should have realized that I didn't have everything. I asked if he got his afternoon medicine, and they said yes. But his pill indicator had four pills in it instead of two, so I don't think so. We may have to rethink taking him back there. read more

I am always pleased with the way the groomer takes care of my Havapoo. Also the gals at the front desk are so nice both on the phone and in person. MiaSofia has stayed a few overnights and enjoys time outside at doggie day camp. Williamsburg is the total (positive) package for our pet! read more

Everything they do is great. Grooming and boarding is what we use. . The whole team cares