Nancy went above and beyond to care for our elderly cat while we were on a week vacation. She gave me updates and bought products to help her dehydration. Nancy cared for our cat as she would her own. She truly loves caring for every cat! Thank you Nancy and the Cat Nap Inn ; ) read more

Yeti loves his stays at the Cat Nap Inn! He is always so well cared for and not stuck in an enclosure the whole time I'm gone. Nancy is always flexible with me on drop off/pickup and sends me pics to let me know how he is doing! read more

Cat Nap Inn - Yeti in the tree - Pet Sitting Near Me - Excelsior, Minnesota

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When I picked up my cat she was filthy, had diarrhea and was given an awful hair cut. The owner gave my cat too much wet food which caused the diarrhea. My cat has long fur that got dirty as a result of the diarrhea so the owner cut off her fur in random spots rather than washing her. My cat's hind feet and her back-end were caked with feces when I picked her up. The owner also charged me $10 for the wet food and $30 for fluids since she said my cat wasn't eating or drinking enough during her 13 day stay. She also didn't tell me that my cat still had diarrhea so after I got home my cat proceeded to have diarrhea on my bed! I wrote to the owner and asked her when the diarrhea would stop and she did not reply. I think the owner meant well but she did not do the best job that she could have. She was responsive to my first e-mail during my cats stay when I asked for an update. She also brushed my cat and removed the matted fur but she should have NEVER given her a bad haircut. I now have a mangy looking cat and will need to find a cat groomer to fix her appearance or wait 3 months for her fur to grow back. Overall I was disappointed. I'm guessing the owner is overwhelmed by the amount of cats staying there which contributed to her negligent decision making when caring for my friendly cat. read more

I filed an official complaint with the BBB requesting a refund for the terrible service provided, and she flat out refused to work with them or me to find a resolution. Don't leave your cats here, they are better off being boarded at your vet clinic! My cats are on a strict vet-prescribed diet, food and instruction were adequately provided; as well as my contact information. She fed them a can of her own wet food without calling me first (also charged me for the can of cheap food), which caused one of my cats undue intestinal / digestive distress for several days and cost me approx. $200.00 in vet services and medications. read more

My cat loved it here! I brought him for a 3 week stay during winter break. The cats get their own house, where they can roam and have supervised play time with other cats. Nancy is very knowledgeable and you can tell that she deeply cares about every cat that she boards. While I was gone, she sent me pictures and videos of my kitty playing with other cats, which really helped me feel more comfortable about being away from him. When I picked him up, he was well fed and brushed, and looked very happy at the Inn playing with the other cats. Nancy is more affordable, attentive and caring than any other place you could find to leave your cat! I will definitely be bringing my cat back to her in the future. read more

My first and last encounter with the cat nap inn is one I will try my best to forget. I know my cat will too. I recently went on vacation and decided to bring my cat here to stay with Nancy. Right away there were many sirens going off in my little head as she scolded me for not feeding my cat wet food 100% of the time. I trusted her anyway and brought my cat in for a 9 day stay. The second I pulled in after my trip Nancy was out the door with my cats things and having me grab her from inside. She said that boarding was not suitable for my cat and that I shouldn't bring her back. She went on to explain that my cat kept scratching her, which was shocking especially since my cat has no claws at all to scratch with. She also said that my cat had too much energy to be let out of the tiny cages they keep the cats in. Maybe it was cause she was forcing her to stay in there?? And lastly we sent her with more than enough food and instructions on how much to give her. She over fed the cat and ran out before I had returned to pick her up. I'm upset with the way my cat was treated and I'm sure my cat is too. Rest assured she is home and receiving lots of exercise and snuggles. read more

I'm extremely grateful to the Cat Nap Inn in Excelsior for their care of my four cats over a six week stay recently. As a worrier, I was relieved to know that attentive, 24-hour care was being given. I was welcomed whenever I wanted to visit for as long as I wanted to visit, which did much to allay my own concerns. My introductory comments about my cats were received very well with considered appreciation of each cat's individuality. During my cats' stay, the owner not only noticed symptoms of a life-threatening illness I was not aware of in one of them and assisted in getting a urine sample for the vet, but provided very helpful tips for ongoing care for all four cats once they returned home. In light of the owner's underlying skill, determination, tolerance, and genuine love of animals, I would take a bad cat haircut on all four cats any day. read more

Nancy is a gift to my family and she has put all our minds at peace. My husband and I are now traveling quite frequently and needed a cat sitter. Nancy is patient, kind, understanding, a great listener and caring. She takes care of each boarded cat like they were her own. The facilities are clean, organized and are so much fun for the cats! The price is reasonable and the care is outstanding! We will be boarding our cat every month with Nancy! read more

I am totally baffled by the two previous reviews......We have been taking our cat to the Cat Nap Inn for 5 winters (he stays 2-3 months at a time) and we have nothing but good experiences and comments to share! The owner is hands-on....she devotes her entire time to being on-site and is extremely knowledgeable in cat behavior and needs. Before we left our cat the first time, we visited her establishment...the cats have free roam and we were surprised at how well they got along, and how quiet and clean it was (no litter box smells)! They have ample bird and squirrel watching from the many windows and lots and lots of climbing and perching options. Our cat has many cat-friends there and sometimes doesn't want to come home with us! The owner has a personal interest and love for each cat she takes care of, and works closely with a local vet in case of any health issues that needed to be addressed. We highly recommend the Cat Nap or we wouldn't leave our much-loved cat there! read more

I just picked up my cats from their second stay at Cat Nap Inn, and I love this place (so do they, even the spaz). The lady who runs it has an adorable little house built next to her real house, with cottage-like flowers and many bird feeders about to entertain the kitties through the windows. There is a front office and back room that the cats can hang out in, with countless edges, beds, cat trees, and some furniture for lounging. She has a separate side room where I think supplies are kept. In the back room the whole back wall is kitty apartments which are very clean and spacious. They aren't just cages, they are actually really nice multi level apartments with hidey holes that can be connected if the space is available, so my cats actually had two apartments connected. The owner is obviously somebody with a passion for kitties and she knew all the cats names that were there and gave them all lots of love, so rest assured your cat will be taken care of. From what I remember from the first longer stay there, Wednesdays are cat nip parties lol. My spaz cat who is the oldest and biggest scaredy cat wimp was there the first time for about a week, and I thought he'd be so excited to see me and go home when I picked him up...nope. He saw me, froze, and dove under the bed because he DIDN'T want to go home. Jerk. read more