This is my first time leasing and Arayna made sure that everything goes smooth, and which it did…read more The process was easy and quick because I just consulted her yesterday and now I'm getting the keys tomorrow!!

From the owner: Located in Belmont, North Carolina, The Banks Apartment Homes is an exclusive luxury community with…read morethoughtfully designed 1, 2, and 3 bedroom homes! Every apartment at The Banks is as unique as the community itself. Open concept living areas and gourmet kitchens provide plenty of room to both entertain and unwind, while private patios offer the perfect spaces to relax after a long day. Featuring sleek, smart design, the apartments at the Banks include finishes such as stainless steel appliances including low profile, front control ranges and side-by-side refrigerators, quartz countertops with tile backsplash, and wood-style flooring.

Annie is a great apartment manager. She always made me feel welcome and always knew my name. She…read morewas a huge help getting me settled into my apartment and also provided lots of helpful information about the area. She greatly added to the sense of community and her management skills are excellent. I can't say enough about how much she adds value to the apartment complex!

As a former resident, my vehicle was broken into twice in the parking lot and the complex had zero…read moresecurity cameras to aid the investigations. They have high management turnover despite being purchased by another property management company. They have few, small amenities and no pool and lots of small fees embedded in the contracts. Other apartment complexes in the Belmont area have better pricing for the same space, better amenities, and better overall quality.

I lived in many rentals in my life and ALWAYS got my deposit bac. At Hampton Meadows though, BE…read moreCAREFUL about what "normal wear and tear" means because it seems that Property Matters has their own definition. Below is the response to an email I sent to them because out of $450 deposit, I received $280 back! I even postponed my move out date for 1 1/2 days so that I could get the apartment as close to move in condition as possible. I know a whole team of workers come to clean, paint, replace or shampoo the carpet, etc. That is because of "normal wear and tear" that is common for all rental property for a year (in my case 2 years) of living. So when I got the email about the deductions from my deposit and why, I was livid! See the correspondence below: This was inspected by Shaina and I and the charges are based on our standard move out charge list. You can see that the oven, the drip pans on the stove top, floor in the bathroom, fan blades, and filter in utility closet were dirty. This is the $80 cleaning charge, which includes the filter replacement. (((((((The oven was dirty because I did not have oven cleaner the day I was leaving and with a huge Penske truck, I figured I'd take the hit for that BUT, the bathroom floors were cleaned on my hands an knees, the fan blades had normal dust on them and the filter in the closet was brand new! I put it in a week before I left so I know it wasn't even dirty at all!))))))) There were 3 blinds that were broken, pictures attached, and they are $20 a piece. This is our standard charge per set of blinds that need to be replaced. ((((((((((The CHEAP blinds that they put up are so delicate that I had to have them replaced twice while I was there because one time the whole contraption fell off of the wall and hit me in the head! So, if you don't want to pay $20 each for $5 blinds, make sure maintenance fixes them before you move out.))))))))))) We were unaware that you were giving the grill to a neighbor and it was trashed out. We charged $20 to remove the grill and propane tanks. We cannot dispose a grill and propane tanks in the dumpster and they had to be removed from the premises. (I gave the neighbor my gas grill which was in the front of the apartment. Of course I got NO phone call about it or anything else that was written up or they would have realized that it now belonged to someone else. Plus, how did they even know it was mine in the first place! I was on the ground floor so the grill could have belonged to anyone! So, they took it upon themselves to remove it and charge me $20 for disposing of it! There were 2 propane tanks that were left as well. I wonder who turned those in and benefited from the monies paid back for those!) The lightbulb in the fan was burnt out, and that is the $5 charge. (((((((((Light bulbs were all working when I moved out. There was a short in one of the bedrooms and I alerted the maintenance guy who said that they go over all of that stuff when a tenant moves out. I changed that light bulb about 4 times in one year!))))))))) The screen had to be replaced and we charged $15 for the torn screen at the patio door. ((((((((((The screen only had to be tucked back in with the rubber molding that the maintenance man fixed about 6 months earlier. It was so minor that he didn't even have me take it to the office for a repair request because he had his handy tool and within literally 30 seconds had the screen put back in place!))))))))))) This is so petty on their part! They couldn't even take the time to return my call when I moved out so that I could give them a forwarding address for the deposit check. It was 2 weeks later when I finally called and talked to Wendy who seemed to not know anything about the result of my move out and then I got this letter stating that she and Shaina both did the walk though. I don't like cowards to do a job and not be able to face the victim and say verbally what was going on. She said I had to wait to talk to Shaina when Shaina got back to the office, then I got this email!!!! It just blew my mind that these people are spineless about being honest and up front to discuss this matter in person. But, they have control over you money! Thank you, Wendy Hayes Property Manager Property Matters Realty, LLC. PO Box 158. Gastonia, NC 28053 Office: (704) 861-0833 x1003 Fax: (704) 861-0783 www.propertymattersrealty.com

I was a resident at Hampton Meadows in Cramerton, NC for close to 5 years. When it came time to…read moremove a few months ago this is when I really got to see how crooked Property Matters Realty (there is no onsite management for Hampton Meadows so they rent their apartments through an offsite company named Property Matters in Gastonia). When I moved in I had to put down a $450 deposit (this is standard deposit for all tenants). It says in the contract that you will receive this money back when you move. I followed by the book when I moved out of my apartment to ensure the apartment was in perfect condition. I went above and beyond to make sure no cleaning or maint would be needed. I patched nail holes, did touch up paint, brought in a cleaning crew myself to clean EVERYTHING TOP TO BOTTOM, shampooed the carpets, bought new blinds, left all of my LED light bulbs in all fixtures, etc.. I was sure I would receive at least a partial (they had to take out some of the deposit to cover for the prorated rent and outstanding water bill that I was told about beforehand). I emailed Wendy at Property Matters only to be told not only would I not get ANY of my $450 deposit back but I would actually OWE THEM MONEY. She sent me a bogus check sheet of items they had to go in and fix and/or repair. A few of the items on there were comical (she even had color photos she sent to go along with the bill). She charged me $45 to "clean out the cabinets". When I pressed for details what that meant she said they "cleaning crew found 2 cups in the cabinets that needed removed'. I couldn't help but chuckle. Since when did it cost $45 to take 2 cups out of a cabinet? Unless you hired an army of ants that had to work the whole day to come together and advise a plan to remove those cups then this charge was just petty. Another charge was to remove "glow-in-the-dark stars" that were left in my kids bedroom. These are the stars that you can purchase at the Dollar Store and stick on the ceiling so they glow while your child sleeps.. I REMOVED ALL OF THEM EXCEPT maybe 5 that I missed and they charged me a $75 "star removal fee". I was BEYOND mad. One last BOGUS charge that they refused to budge on was a "wallpaper" removal fee. This was a wallpaper border that was installed in the master bathroom ALREADY WHEN I MOVED IN THE APARTMENT. So get this through your head, they are charging me to remove something that came as standard in the apartment a few years ago. We emailed back and forth over a dozen times and I tried to convince WENDY that this was already there and she said since I didn't have PROOF or written anywhere in her notes that this charge stayed. I told her the manager that leased me the apartment was named Karen Gray and she should have notes stating my words were TRUE but Wendy wouldn't take my word for NOTHING. Ultimately, after 2 weeks of going back and forth WENDY said they would remove the extra charges and just keep the $450 deposit and call it even. I was so frustrated and mentally exhausted that I threw in the towel and told her I would accept this. I cannot believe after all of the hard work we put in to make sure the apartment was IMMACULATE before we moved that we still lost the whole $450 deposit. I have pictures of the apartment after we cleaned, all 50+ emails from WENDY, and the final bill we received in case there is anyone out there not wanting to believe this email I can show you physical proof how crooked and messed up Hampton Meadows/Property Matters really is.

We have lived here 3 years and we love it. All of our problems have been A. First World and B…read more Mostly remediated in an orderly fashion. You are going to pay a premium for location and a super valuable parking spot. You get a front row view of the Independence Day fireworks. Clean sparkling pool. Above-average front desk. Top 100 location-wise in the country. 300 yards from a 5 star restaurant. Eight places to get a drink or a cocktail within 500 yards. Biggest complaint (first world) is it is weird to get deliveries from DoorDash and you don't always know when you get a package. Usually they are delivered safely but it is a mess during the holidays. First world problem. We use the Amazon locker at the Circle K if it is critical. Close to any and everything you would want. Walmart a mile away. A bunch of walkable restaurants. A slew of restaurants within a mile. Zero non-force majeure incidents in 3 years. A couple of 1/100 problems have happened but not to us. Mostly due to crazy weather. All seem to be sufficiently remediated in a timely fashion.

Beautiful property, the staff is amazing!! Can't beat the location so close to downtown Belmont and…read morea few minutes from Charlotte!

These units are overpriced. Nothing gets updated, yet the price increases a hefty $50 per year…read more They use the cheapest appliances china makes. The new dishwasher doesn't dry the dishes so mold forms. The walls are not well insulated, so high energy bills and noise from neighbors the paint they use on the walls is cheap, it looks nice when you move in but the paint job gets all scuffed and marked with even gentle usage, Simple things like kitchen sink sprayer repairs need 3 visits to get it right. The outside is kept looking nice and clean to make it appear like it's a classy place. The show room looks nice and inviting, but the units come with original cupboards , sinks, and kid sized toilets. I had to pay for a missing screen /storm door upon move-in.

The Arbors has been a wonderful place for my husband and I to call home. We have really enjoyed…read moremaking new friendships. Kay in the front office is one of the reasons we decided to make this place our home. She truly is a blessing and she loves her job and her tenants. We would recommend anyone to come live here! You will not be disappointed.

-Packages get delivered all over the property. Deliveries being taken…read more -Not a handicapped friendly property -Parking here is a joke, shared with other facilities. They make no effort to improve real problems. Park with tire on the line. You'll be written up. -People putting screws or nails in your tires of your car. Management did nothing. -Mail address change -Door to use to enter building -Flow from entry to locate individual apartments. There's no layout showing way to elevator or stairs or what apartments are on what floor. -Bugs not being controlled -Long turn around on repairs, example 6 months to order blinds that were discussed to be replaced before move in. Then refusing to put them in because your furniture is now placed in room. -Handicapped parking out of date for ramps -Ice removal during winter months, not complying with salt melting or shoveling, very unsafe -Very rude unfriendly neighbors will confront to your face. Manager doesn't do anything about it. People talking loudly in parking lot about you while you go to your car. -Gossip is out of control -No real property to with amenities -washer & dryers (3) each all need to be replaced -Taking away amenities to sell for owner profits -Invasion of privacy on a regular basis. Renters being walked in on while showering by maintenance with master key. No back door no porch not allowed to place any item outside your front door. -Wooden floors being stomped on throughout the night not being addressed by management. From 1 a.m. through 7 a.m. -Train noise and wind coming through old single paned windows again all through the night. Management will not even caulk to keep cold out. -Ect... more problems than this.

Ali-Grace was wonderful to work with on seeing and event moving into 1684-V…read more I will highly recommend her to anyone interested in mo to the Gastonia area.

David always handles my request promptly and does a great job. Brentwood Chase is a great place to…read morecall home. I have been here 18 months and hope this will be my forever home. The office staff are wonderful too, and very friendly and helpful. I love inviting friends over, they remark how nice the grounds are and how roomy my apartment is. Makes me feel proud. Thank you!!

My opinion.....Horrible communicators, management takes great offense to any criticism,,…read moreconstructive or otherwise, will try, convict, and hang you out to dry without any conversation what-so-ever. I'm 80 years old and being kicked out! NC law let's landlords do that with no reason given! My personal opinion....they violated my 1st Amendment Rights and Freedom of Speech.

Was told by a friend their mother lived in the complex and they had a unit available. I then…read moreattempted to inquire about the unit . When I stopped by during normal business hours there was no way to talk to anyone in the office. Then I tried phoning and emailing the property. Not a single one of my inquiries was ever acknowledged and I was never able to get any information. I guess they are in such high demand they don't feel the need to be courteous or professional. Don't waste your time.