THERE IS ANOTHER BEST BUS COMPANY WITH REVIEWS ON YELP. THAT COMPANY IS UNCLAIMED. RELY ON THESE…read moreREVIEWS. This specific review is about Best Bus PRIME. Not the standard Best Bus service. I heard about the PRIME service which is basically an upgraded bus. The bus has single seats on the right and double seats on the left. The service is advertised to have tray tables. The tray table in my single seat does not work. I want to rate this service a 3 because of the tray table not working. The seat pitch (space between seats) is larger/longer than standard buses - which is true and is nice since I'm over six feet tall. One thing that's not advertised but I did notice was shades for the window which is nice. My window had them. Some did not. As others mentioned, the wifi can be spotty. In the age of cell phones and mobile hotspots, just be prepared to use yours in case the bus wifi goes out. The complimentary water was nice - but it was not cold/chilled. Just ambient temparature water. The timeliness of arrival always depends on traffic - so most times the arrival time is after the scheduled time (especially since Best Bus advertises 4 hour trip times from DC to NYC) - I have not seen arrival times within 4 hours - it's always later (sometimes up to an hour later). It's due to traffic though, not driver skills or service. Overall I do like Best Bus PRIME. Would I take it again - probably - if the schedule works. It only runs once a day - all the other services are regular Best Bus service.

I have taken the 5pm bus from NYC to Vienna, VA a handful of times. The seats are comfortable…read moreenough and they give you a bottle of water when you board. They have outlets for each seat which is helpful. The bus has always left on time but tends to arrive about 20- 30minutes late, I'm guessing due to traffic getting out of the city. I haven't taken other buses, so I don't have anything to compare it to. I will likely continue to stick with Best Bus as they have been consistent.

Zero stars!!! When I called, I was told the ride from Amherst Massachusetts to the New York City…read morewas going to cost $60 and take two hours. Well, they charged me $85 and it took 5 1/2 hours. The van driver said he was shocked to have me on the van because I was the first white person that he had seen use this service. That was a little off.

Everything! Don't plan traveling with this company EVER! I am angry with their service from the…read moremoment I got on the van with my pet the music playing only bachata. The driver charged me more than the other passengers. Switching to another vehicle & charging me another fee. I felt discriminated in how other passengers pay less than when the delivery was saying out loud to each of us the cost. I made the reservation I told them I was traveling with my pet & they agree only if he was in a carrier or crate. They charged me for my dog. Talk about my dog was too big even if my dog was small that van wasn't wide enough to put any size dog on the floor. That van wasn't comfortable too narrow for customers to get off or on the bus. The drivers didn't help me on or off the bus. Didn't have a handle for me to hold on to. They didn't help me with my dog. The second driver was rude left me around the corner not in the front of the building. The second driver helped the women before me had door to door service not me. I don't recommend this lousy biased company to no one. I'll let it be known Gerardo's Transparent is the Worst to travel. It's a RIPOFF!

Before Tripper, I had always braved DC traffic to make it to Union Station, so I was stoked when I…read moreheard about a bus that picked up in my hometown of Bethesda instead. To start my round trip ticket was only $55 dollars which is comparable to other buses that do the DC-NYC route. There was free WiFi, water, access to movies. The driver was very friendly and courteous and ensured that all passengers were respectful of those around them. Lastly, this was the cleanest public bus I've ever been on. The floors were wooden, the seats leather, and the bathroom actually useable without cringing and holding your nose lmao. Despite how amazing the service, and how nice the bus is, people are still gross, so I would recommend bringing wipes and hand sanitizer. A woman had her bare feet all over the arm rest, and another was clipping her toe nails.

Don't even think of using this bus company. Very unreliable and no customer support. We all were…read moreleft stranded in New York on a Saturday. Disputing charges on credit card. Plus from Bethesda, we all had to wait 40 minutes because the bus driver was late, then he almost got into two accidents as he was speeding driving recklessly. I am filing a complaint with the Department of Transportation (DOT): Bus companies crossing state lines fall under DOT. You can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) here -- this covers both service failures and safety violations.

I needed to get 45 teens to a Catholic retreat and John and his team found my group transportation…read morein less than 24 hours! They were absolutely amazing. As you can see by my profile, I never write reviews but this team of people truly went above and beyond! Dont hesitate to book with them.

I reached out twice on 2 seperate occassions for an instant quote and received no response. Then I…read moretried chatting for an instant quote. I was told they don't quote a year out, so I asked if they can quote me for a date in the next month just to get a ball park idea and the chat stop responding....

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

Unfortunately, the service provided on our wedding day fell significantly short of our expectations…read moreand, more concerningly, was both unsafe and unprofessional. Safety Concerns The driver attempted to overfill the bus, trying to fit the entire group of over 120 people despite the bus not having enough seats. I personally had to intervene to ensure people were removed from the bus to avoid passengers standing in the aisles. After the fact, we learned that some guests were forced to sit on each other's laps, and the driver reportedly drove erratically to the destination causing two of our guests, who were NOT overserved, to vomit right when they got off. The safety of our guests was compromised, and the shuttle service was managed in a way that was neither professional nor responsible. Service Issues Once I managed to get people off the first shuttle and ensured the driver returned for the second trip (as per the contract/itinerary and what we paid for), the remaining guests were finally able to board. However, the second shuttle was only about 25% full, which underscores that there was no reason to overfill the first bus in such an unsafe manner. Impact on Our Event Because of these issues, my wife and I missed a significant portion of our after-party, as we had to deal with ensuring our guests were transported safely--something that should have been entirely your responsibility. Overall, your service was unprofessional and unsafe. It appeared as though the driver was trying to avoid making the required second trip by overcrowding the first shuttle, which we found unacceptable. The Result After flagging our feedback, not only did we not receive any form of compensation for the poor and unsafe service - they offered a $500 gift card for us to use them again which is wild to assume we'd use that service again.

I have been taking Limo's to the airport and special events for many years now and I rate this…read morecompany as one of the best. The driver was early and very professional for my first pickup. Because of this i have used this company for a while now and I can tell you nothing has changed. If there is a problem the driver will call you and if I have a problem I was always able to pick up the phone and call the driver as well. This company is very professional and will always work to make sure you have the best service. I highly recommend using Moonlight Transit for your airport or transportation needs.

On the website I filled out their wedding quote form. After filling this out they emailed me…read moredenying my business to keep their options open for larger customers. If you are unwilling to accommodate such event, perhaps out that on your website with clarification before a busy bride goes through the trouble of contacting you. After reading your reviews, I am glad to take my business elsewhere. Brides beware.

We got hit by an Academy Bus Driver and our car was totaled. Then, they refused to pay the…read moredeductible reimbursement for over a year. I still don't have my money.

I take the responsibility that I made a mistake booking my ticket but getting your money back or…read moreeven adjusting your ticket to correct the mistake is impossible!!! Their refund policy is non existent and they even when they can see your transaction history they still refuse to help you. Also taking a two hour ride which is usually a straight shot consisted of 4 stops, three of them was a bathroom break for the bus driver and one for him to eat. The bus was also hot on a 94 degree day. Horrible service all across the board

awfull, first of all we left 25 minutes late from the station. next, I didn't get my front seat…read morewhich I paid extra for. also the bus is disgusting, seats are missing and there is no tables. don't reccoment