The location we were picked up was at the bus stop by Hudson Yards, which is on 34th street and…read more11th avenue. It's across the street from the Javits Center. Signage isn't clear so be mindful trying to find it. It's NOT a building you're looking for. Look for the very small, green FLIXBUS sign. DOUBLE CHECK THE APP FOR THE BUS ARRIVAL. The bus number in the app and the bus showing up may NOT be the same! $150 for a family of four who had to scramble to get from NYC to Philadelphia after an Amtrak emergency canceled the trains all day. It's an alternative option compared to flying and it's not the fanciest, but gets the job done. Traveling on a budget you can't have it all so don't expect this to be perfect and relaxing. It was hectic trying to understand if it was the right bus to begin with. Also be prepared to load and unload your own luggage. So we're glad to make it here to enjoy the rest of our East Coast vacation.

This business is ridiculous. The bus was 90 minutes late, but they only offer refunds if the bus is…read more120 minutes late (which in retrospect is a clue as to what you can expect.) While standing on the curb with no updates, many of us tried to get in touch with customer service, but we could only reach a chat bot. The chat bot could not share any information. Only book FlixBus if you want to pay full price to potentially get to your destination at a mystery time.

The last time I took this bus was 2019, so I wasn't 100% sure what to expect…read more The bus and ride were surprisingly pleasant. The things I noticed/encountered: -The seats were a little smaller, but fairly comfy. -There were seat belts available -Depending on the seat, outlets were in the bottom/front of the 2 seats or side of the window seats. -There were large, panoramic tinted windows, which made the ride better. -Large garbage bags were placed throughout the bus, which helped keep the bus cleaner (assuming people used them). -The bathroom was small, but decent and clean...at least at the start of the ride. -There were foot rests, but they weren't very useful. I took the 5:30 pm bus on a Wednesday, so it wasn't as packed as a weekend bus may have been. The driver was friendly, check-in process was seamless...we just gave our names. I didn't have any large luggage, so I didn't have to use that extra compartment on the outside/bottom of the bus, but it was available for self-loading/unloading. There was additional storage available above the seats (similar to an airplane) and below the front seats. Even though there was traffic and heavy rain, we made it to our stop (stop #2 out of 3) in perfect time. There are multiple signs for Go Bus, luckily the bus driver walked over to us and let us know that the bus is actually stopped 2 signs ahead. Would I take this bus again? Yea, absolutely.

They used to be so great! I took them every time from Boston-NYC... now I'd rather spend more to…read moretake Amtrak. This week I decided to do it because the train fare was so high for the holiday weekend. Driver went thru upstate NY for some reason, then NJ which added a bunch of time to the trip, was on the phone most of the time and yelling at passengers. Total trip time was about 6.5hrs.

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.